International Janitorial Cleaning Services Association

Featured member

Featured member

The Importance of Good Customer Service & Your Cleaning Business

15 Mar 2017 6:11 AM | Alan Hannah

     Whether you have been in the cleaning business for decades, or are new altogether, there is one thing that will not change: the importance that a customer will hold regarding the happiness and success in this business.  They are the life-blood of your career choice, they drive your continued development and economy. So it is almost imperative for you to make it a priority to keep them satisfied, to ensure yourself many years of continued success.    

     With this said, there is no guarantee that every customer will be a happy and complaisant one.  But realize that the service that you provide is not only hinged upon providing a beautiful, clean environment - but also to establish a relationship with your customers who were willing to place trust and confidence in your ability to deliver your services. This is why IJCSA is a great place to show others how invested you are into your business and community. Take the time to hear them out, the good and bad, and allow yourself to extend a hand to help them, so they can help you grow in the the direction that is necessary.   After all they are the judges who will establish your reputation. Wouldn't it be in your best interest for them to be pleased?

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