Members of the International Janitorial Cleaning Service Association Take great pride in their expertise in the area of customer service. Members are focused on hearing the customer, understanding the customers needs, and  making every effort to leave them with the satisfying feeling of being cared for. 

IJCSA members achieve this level of customer service by a genuine greeting that includes a friendly smile, eye contact, and a comment to let them know they were heard. Listening to and empathizing with their customers gains them an insight to creating a solution for a wide range of needs weather large or small. By gaining this insight to their customer's request they are able to assist by creating solutions to their challenge and giving them an assurance of achievement by Clarifying a remedy of their requests. 

IJCSA members take a final, yet ongoing step by following up with all customers regardless of the size or complexity of the issue at hand. Keeping in touch by making a phone call or sending an email gives them an opportunity to further their relationships by implementing a chance to provide future services, possibly at a discounted rate to customers and their acquaintance's.

 Medical Cleaning practices can be implemented into other residential & commercial cleaning situations by having the same mind set that everything you come into contact with is infected. This will aid the cleaning specialist in always be pre-cautious and employ proper cleaning protocols.

Studies show that 1.2 million infections occur outside of the Hospital/Medical environment therefore employing the same caution and technics/protocols is helpful in decreasing the number of infections-germs and viruses that spread. We can see this more now than ever with the spread of the Coronavirus. Cleaning companies who are trained and certified are helping to stop the spread of this Pandemic.

By employing proper cleaning protocols in residential & commercial cleaning situations we can further decrease the spread of germs and viruses that not only present in hospitals. 

It is essential that your cleaning personnel understands and has been trained properly. To find a certified cleaning company please visit IJCSA's Janitorial Service Directory. Together we can attain a healthier work and living environment.

 Great customer service means, following the best practices like valuing customers time, having a pleasant attitude, and, providing knowledgeable resourceful resources, but that you also take the time to not only meet but exceed customer expectations.                                                   

Customers can have the peace of mind knowing that IJCSA Certified Members have, been through a rigid customer service certification class. We know the importance of leaving no customer unsatisfied.

Find Professional Certified Cleaning Companies Here

     Implementing medical cleaning into residential & commercial cleaning would be by taking the same precautions steps you would take in medical cleaning about being exposed to blood-borne pathogens, and other harmful germs. As well as using the proper PPE always when cleaning areas in either residential and commercial areas. 
     Since now we know the risks of not being careful when cleaning residential and commercial areas we could contract or come in contact with Blood borne pathogens and harmful germs that may harm our self and other employees in the place you’re cleaning you can also cause cross contamination.
     Another thing we can implement in residential and commercial cleaning is reminding the cleaners to disinfect all tools they use, after cleaning area to avoid cross contaminated from one place to another when going to another home or business to clean
   Also another thing we can implement is use of proper cleaning chemicals to kill the bacterias and viruses that can be found in residential homes and commercial business facilities to help lessen the cross contamination from indirect contact to direct contact .

If your in need of an residential or commercial cleaning company please go to : https://ijcsa.org/Commercial-Cleaning-Services or  https://ijcsa.org/House-Cleaning-Services  

   Implementing mold remediation into a cleaning business is a great option since mold can come into place just by fixing things and or can be hidden and we would be able to go ahead and fix it without having to wait until another service company to come and do the remediation.

Having mold services is a great option to add more business and keeping everyone safe from those mold related illnesses. Also now with the certification we can have a bit more confidence on doing and handling mold correctly. 

 Our company revival restoration services are located in southeastern Georgia and the low country of South Carolina, we are eager to say we have green cleaning services now that we are certified and we will do our best to become environmentally friendly.

   We will be offering out services to all those who would like green cleaning service and also implement green into all that we do to become more efficient and bring less toxins into our environment. 
   Bring green cleaning into our company will do us a very good thing especially since green cleaning has become a very requested service since there are some customers whom have allergies and are in need of cleaning but can’t handle the harsh chemical smells and with green cleaning we won’t be needing any of the toxic chemicals and we would be protecting both us and our customers well being.

I find safe to say that it is extremely important that all employees and cleaning staff know about Bloodborne Pathogens. Microorganisms such as; HBV, HCV, and HIV can be found in Bloodborne Pathogens. Without proper training or knowing about Bloodborne Pathogens, how would employees or staff members react to a harmful or potentially deadly situation? Probably in an uneducated or dangerous way. 

Also, when employees and staff undergo training it brings clarity to the workplace. Just knowing that all personnel has taken the time to learn what Bloodborne Pathogens are and how to wash their hands properly before and after disinfecting a contaminated area creates a safe working environment for everyone.

Getting the proper training and knowing about all the hazards within your work environment should never be compromise. Little things like compacting garbage with your hands can expose you to Bloodborne Pathogens if you get cut or poked by a sharp and I think it's important for employees and staff to know these things.

Sincerely,

Jermain Felton

When a person dies, their body will be taken for final preparations. However, biological fluid, blood, or decomposition is left behind. Many people may think that EMT's or police will remove the biological material, but the job is not their responsibility.

It can be traumatic for family members to clean up the remains of a loved one, so a vital industry was created to assist them: biohazard cleaners also known as crime scene cleaners.

This job is not for the weak of stomach. It can be hazardous and undesirable, but for those who stick with it, it can be very lucrative. IJCSA member businesses can do well for themselves by adding this much needed service to their list of services.

Worksites like hospitals are often havens for germs and the spread of viruses due to the close proximity of workers from one to another. Many workers also come to work sick for fear of taking time off from work. As such, it is important to find ways to reduce the spread of germs in the workplace.

In addition to everyday exposure to colds and flu viruses, the rise of COVID-19 has added a new concern in the work place. Coughing, sneezing, not washing hands, and touching common objects like door knobs help spread viruses. 

Sanitizing workplaces can help limit the spread of germs and viruses. With the COVID virus, cleaning businesses like the ones found on https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices can play a huge role in keeping job sites safe. 

Janitorial and cleaning companies can implement medical cleaning into their list of services by using proper PPE, getting certified in bloodborne pathogens, and recognizing the dangers of viruses in helping hospitals reduce germs and exposure to germs.

Hospitals and other medical facilities like clinics and dental offices are places we go to receive services when we need medical or preventative procedures done. Because there are countless patients seen each day, it is important for these facilities to remain clean.

Patients in hospitals can have weakened immune systems so it is extremely important that they are not exposed to germs in a hospital that can make them sick. 

Cleaning businesses like the ones found on https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices specialize in using proper chemicals and PPE to make sure medical facilities are safe from bloodborne pathogens and other germs and viruses.