When doing business with 911 Cleaning service we always put our customers first.  We will listen and do everything we can to make your experience great!  We let our customers choose exactly what kind of cleaning services they want and we will go out of our way to meet their expectations.  We always let our customers know if they are not satisfied we will come back and redo the task at no extra charge.  

We also let the customers know that we all have been trained with International Janitorial Cleaning Service Association. Having this training makes every customers experience exceptional!

I've worked in customer service pretty much all my life from retail, banking, mortgage business, insurance sells, to cleaning. In every type of business that requires customer service; communication is key. Being able to understand a customer/client needs and following through with them is the bottom line of a successful partnership.

I have learned that in the cleaning business world, when you treat your clients as friends instead of just a means of a paycheck that they receive you as trustworthy, reliable, and dependable and also someone they can call on in their cleaning needs. I hope to learn more from the courses I'm taking with IJCSA, https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service, and can add these courses to my list of reasons that I can provide my customers with a professional cleaning experience. 

Janitors and janitorial staff play a very important role in our everyday life especially in the workplace. They create a healthy working environment by preventing the spread of pathogens that cause sickness and disease it improves the quality of air. Cleanliness is very important in the workplace.

Janitors and janitorial staff go through extensive training that helps them keep businesses clean and sanitized. They keep businesses looking clean and presentable at all times. Especially when they use appropriate cleaning methods that reduce the number of allergens found in the air.

Janitorial workers are very essential, they are trained to use proper cleaning techniques. A clean and sanitizes keeps clients and employees happy know that the janitorial staff is taking pride into keeping them safe. Janitors and janitorial stay play a major role in keeping the workplace going strong. By creating a clean working environment for all.

Cleaners, in all sectors of the industry, following the proper procedures and guidelines is crucial for the health and safety of everyone involved. Including the general public. Bloodborne pathogens are a very real threat, and precaution should always be used when handling a clean up that contains potential bodily fluids, or syringes.

Bloodborne pathogens can enter the body through mucus membranes, such as the eyes, mouth, and nose. They can also enter through breaks in the skin such as a cut on the hand. That is why it is imperative that proper PPE be used at all times. This includes, gloves, safety glasses, and a mask. With Covid-19 being a risk as well, we should always have the proper PPE on hand.

As I previously stated, following proper procedures and guidelines is crucial for the safety of the general public as well. This is why all potentially infectious material, including the towels used on a jobsite that may contain bloodborne pathogens, should be disposed of in properly marked biohazard bags and containers, not thrown in with the regular trash.

By doing the right thing, and keeping everyone involved safe, we can minimize the risks and ensure a cleaner, safer, home or commercial environment.     

Doing work as an EVS employee throughout the casino industries showed me how important it is understand and utilize great customer service skills. working in that type of environment i've come to notice that you encounter different people everyday and majority will always have an issue or complaint about the property, and knowing that it is our jobs to take care of the guest and help with a solution to give the guest an exciting experience while visiting the property. The IJCSA Customer Service Training Course helped me to understand these grey areas and also helped me connect with guest to better their needs and to properly handle different situations that may occur during their stay. This course is designed to provide us who are apart of the IJCSA a more professional outlook when in communication with a guest as well as how to approach and identify certain issues that are brought to you. The importance of this tool is to learn how to tend to the needs of all customers and guest when engaged, and keep consistency there on after. This Customer Service Certification Course along with many has helped me become a way better employer/employee to provide better service for our many guests and clients, and with the knowledge gained from this training I will put a smile on repeat, engage with eye contact to let them know they have your attention, empathize by asking questions related to their issues and solve problems while providing clarity. IJCSA provides everything for you and your needs.

Implementing medical cleaning practices in residential and commercial cleaning can only improve your success in reducing or eliminating the spread of germs or viruses. With the COVID-19 pandemic, many are requiring that cleaning companies offer this specialized service to protect themselves, their coworkers and their families when they go home. 

Now more than ever, it's wise to implement medical cleaning practices at home. Infection prevention and control is no longer seen as a healthcare only issue. The frontlines are everywhere, including the commercial workplace and our homes. 

As professionals, we need to close the gap between this specialized cleaning practice to better service all of our customers in any environment, including residential cleaning. 

When it's all said and done, there is no question that our specialized cleaning services will be required in every aspect of our industry. By staying ahead of the curve now, we will ensure and enhance the trust that our customers put in us. 

To find a Certified Medical Cleaning company. Please click on the IJCSA Business directory here: Janitorial Service Directory. 

Cleaning companies need to implement the importance of customer service. Your customers are what makes the company, a company! You should always greet customers or potential customers with a smile. 

IJCSA customer training course has helped tremendously to understand how to handle angry customers, how to greet the customers, and how to keep them. IJCSA Customer training course has helped me to implement these strategies to my employees. Customers should always be greeted with a smile along with eye contact. Customers should be heard and understood. Finding a solution and clarifying is very important for both the employee and the client, so their are no misunderstandings or miscommunication. 

When people get sick or injured, they visit medical facilities to see a health professional to help them out with their condition. The last thing patients want to happen to them is to get sicker due to a contamination exposure because medical facilities have not been thoroughly cleaned, or their janitorial services that operates their facilities have not been trained properly on environmental cleaning.

Having a proper cleaned medical facility is important for the well-being of patients, employees, and visitors. Many people came and go in these facilities and the tend to bring in germs, bacteria, and viruses. At the same time, germs, bacteria, and viruses can also be taken out of a medical facility if it is not thoroughly cleaned. This can increase the risk of exposure to the general population and may cause a pandemic. Medical facilities are frequently contaminated, and they harbor pathogens, which come in contact on health care workers gloves or janitorial workers gloves. Therefore, it is imperative to have the proper education and training of how to disinfect medical facilities when patients are present and not present, to eliminate the spread of harmful pathogens to the general population. In addition, when cleaning medical facilities, janitorial workers must also be trained on safety procedures for their safety and others. After all, everyone visits a medical facility to make themselves better.

Environmental cleaning of medical facilities is a must, and it should never be overlooked or underestimated. The spread of harmful pathogens and other contaminants are real and can be dangerous. If you own or operate a medical facility, and you are unsure you are taking the right steps to keep your patients, employees and visitors safe and healthy, contact IJCSA and one of their expert commercial cleaning members who are specialized in medical cleaning will assist with your needs. You can find one their professionals here.

 All cleaning employees should be trained and certified for Bloodborne Pathogens. With all the different infectious disease's the world is dealing with today, it's important that we know how to handle infected equipment and correctly clean and disinfect possible infected areas to prevent the spread of any disease's. 

 Bloodborne Pathogens spread by bodily fluids and sometimes saliva from an infected person to the bloodstream of an un-infected person through an open wound. With that being said, PPE is a must while cleaning a possible infected area. Disposing of contaminated PPE in the correct colored and labeled bag or container is critical. 

 In all, OSHA requires employees to be trained and informed of the importance of Bloodborne Pathogens in the workplace. Infected Microorganisms can easily spread if not cleaned and disinfected properly.  

 Cleaning employees & staff should know about bloodborne pathogens to protect themselves and others in and outside the workspace. Being knowledgeable about risks to exposure can help eliminate life threatening illnesses and serious infections. Education staff members can create an overall safer, healthier workplace for staff. Being aware of how bloodborne pathogens are contracted in the workspace and prevention procedures are the first step to protecting workspaces.

Cleaning employees have a first chance to eliminate and lessen the risk of exposure in the workplace by practicing safe techniques. Proper collection of waste that has been compromised by blood borne pathogens help to eliminate risk of infection. It can also eliminate or minimize the risk of exposure from those who come into contact with waste after it is collected and disposed of.

After a cleaning employee or staff is exposed, knowing about bloodborne pathogens can help in staff knowing how to respond properly. Responding properly and in a timely manner can make the difference between a worker having a lifelong infection or getting the right treatment to minimize the chances. It can also help to have staff develop policies and cleaning and decontamination schedules programs and procedures.