Here in Total Quality Cleaning Solutions Inc always friendly. The most important rule in providing excellent customer service is to be friendly. Remember always with a smile 

Know your product or service. We have over 20 years of experience

Its important to heard, Listen to your customers and empathize with them, here in IJCSA Members are best in customer service and always puts customers and clients first

Total Quality Cleaning solutions always put quality solutions to you and your issues and complaints

If you take timely action and have proper knowledge about bloodborne pathogens, it can help to protect yourself from bloodborne pathogens and reduce the risk significantly

Follow standard precautions to help prevent the spread of bloodborne pathogens and other diseases whenever there is a risk of exposure to blood or other body fluids. These precautions require that all blood and other body fluids be treated as if they are infectious

If you are stuck by a needle or other sharp or get blood or other potentially infectious materials in your eyes, nose, mouth, or on broken skin, immediately flood the exposed area with water and clean any wound with soap and water or a skin disinfectant if available. Report this immediately to your employer and seek immediate medical attention.

Every employer as well as employee want to work in an environment that is safe for all and promotes further learning for better working conditions. It can’t be stressed enough, that a system that is in place should be adhered to for overall safety. OSHA has implemented a system that prepares anyone who will be working in bloodborne pathogen facilities with varies ways to protect themselves from the spread of these pathogenic microorganisms. When an employee is trained properly in bloodborne pathogens it helps to mitigate problems that could arise in the future. Employing better ways of dealing with potential bloodborne pathogens with employees will help to increase productivity on the job due to lack of absenteeism, when exposure occurs. The importance of staff being well trained in bloodborne pathogens will help to ensure that employees can be cared for properly in the workplace when coming into contact with these bloodborne pathogens by using their own exposure control plan.

Knowledge of bloodborne pathogens will also help employees as well as staff to be able to recognize people who may have the symptoms of hepatitis B virus, Covid, and HIV, so that they may be more in tuned with their surroundings and the people in which they are dealing with. Equally important, is being proficient in administering proper clean up of bodily fluids and spills that occur on floors, surfaces, and linen that needs to be removed from bedding of individuals that have blood borne pathogens.

The universal system that has been adopted by OSHA also helps those who have not been fully acclimated to the ways of dealing with bloodborne pathogens to be able to know what to do when certain color receptacles and labels are present.  Overall, having well trained employees and staff in bloodborne pathogens allows for our clients to rest more easily with the assurance that OSHA trained cleaners are on the job.

It is always important to implement the same cleaning process no matter what kind of place you are cleaning. It should not matter if the location is residential or commercial. Every place should always be cleaned properly. 

In every location, people will always be exposed to germs and viruses. When you are cleaning, it is important to go room by room and pay special attention to detail when cleaning all surfaces. However, residential and healthcare facilities do differ. 

Healthcare facilities are not simply just doctors offices. Hospitals or surgical centers are included. Hospitals and surgical centers have a special importance. When people have surgeries they are more exposed to infections with the incisions that are done. 

The exposure of Bloodborne Pathogens is of high importance. In any scenario, these exposures can be of grave danger to any person. These pathogens can either cause a temporary illness or can be long term and terminal. 

Find Professional Certified Cleaning Firms Here

Green cleaning is not only healthy for you and your employees but also wonderful for the environment as well.  It will save the company money that's just my opinion, but it will be safe for our planet and free of toxins also. If you have clients that have asthma using green friendly products will be safe for them as well and lower respiratory tract symptoms. 

The importance of Customer Service in Cleaning

In the competitive service-driven sector, mastering the art of customer services separates high-achieving firms from mediocre companies. The majority of Fortune 500 companies excel by placing outstanding customer services are the forefront of their organizational ethos. At its most basic, customer service is the ability to support and provide clients with exceptional before, during, and after services. Providing customers with a memorable experience leaves consumers feeling respected, valued, and understood. Understanding the importance of serving customers helps build trust, transparency, and uniqueness in the commercial cleaning industry. If consumers feel they are being listened to and catered for, they become long-term clients. We believe this approach is the best way to grow your business and serve customers well.

Every member of our team works with the knowledge that customers come first. We don't just say this; we actively ask questions, gather ongoing feedback, and compile reports for our customers. Our staff members participate in learning and development to invest in their clients. We ensure all staff are proactive members of IJCSA and thrive on achieving and gaining certifications in continued growth. Please click on the link to explore a comprehensive list of members: International Janitorial Cleaning Services Association - Find Cleaning Service (ijcsa.org).

First of all taking the Bloodborne Pathogen issue seriously is of outmost importance. We need to train ourselves and our employees on all the dangers of dealing with this type of issue in any work place. When you are cleaning any area especially bathrooms, it is a must that you are trained and have the knowledge of dealing with any Bloodborne Pathogen as to keep yourself and others safe.

Any one coming in contact with a Bloodborne Pathogen has the capability of becoming infected to a degree of serious illness and even death. So I can’t express the importance enough of letting your employees know what to do when coming into contact with any bodily fluids. We tend not to think that anything will happen if we use bleach while cleaning any area, but it is a much more complex issue than that.

Also must have a clear and swift plan of action for all your employees for any potential exposure to these pathogens. There has to be a protocol for such circumstances that must be known and followed by all up and down the chain of employee-employer relationships. Make sure that all MSDS’s are readily available at all facilities and proper training is done with all employees.

It is very important to know the risks of working in places where you can come into contact with blood,to avoid contracting diseases and protect other people from being infected.

The most common blood-borne diseases are Hepatitis B and HIV.

To achieve a safe environment, universal precautions must be taken.

In the event of accidental contact with blood, immediately consult a supervisor and follow the established protocol.

It is important for all employees and staff to understand and grasp the concept of how dangerous bloodborne pathogens can be. It shouldn't depend on how big or small the job is. All employees encompassing cleaning should be able to take precautionary measures on a day-to-day basis. 

If an employee is not aware of the repercussions following bloodborne pathogens, then they should not be able to work. If an employee is not given proper training, then the matter will fall onto management and can be taken to the legal route. Unfortunately, cleaning up after anybody can be off-putting at times. However, if cleaning measures are taken properly, then there is a much lower chance at someone contracting HBV or HIV.

Disappointingly enough, if someone does contract HBV or HIV, it doesn't always stop there. Hepatitis B Virus (HBV) can lead to severe liver problems and Human Immunodeficiency Virus (HIV) can lead to AIDS. Both results may end in death as well. This can all be prevented and avoided with proper management, training, and PPE. 

It is important and crucial to know what are the Bloodborne Pathogens and how to prevent exposure at the worksite. Not only people working in the healthcare industry but also the janitors, front cleaners, supervisors and managers should be familiar with the prevention of exposure to B.B.P.

Learning about safety,  handling and disposal of contaminated sharps, needles and other potentially infectious materials (OPIM) is the best way to be prepared and help prepare your employees for a better and safer way to handle bloodborne pathogens. 

Using the appropriate personal protective equipment will prevent you from potential exposure. For example; gloves, goggles/ safety glasses, face shields, media gowns or lab coats.