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International Janitorial Cleaning Services Association

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  • 29 Mar 2019 9:10 PM | Deleted user

    The Jala Cleaning Company is a cleaning company that is located in Malibu and serves Malibu and surrounding areas. Being evacuated by the wildfires with a newborn baby put my life in prospective. Coming to a house full of smoke was smelly, uncomfortable, and not safe. So many toxic chemicals have filled the air and have come into our homes. This inspired me to start the Jala Cleaning Company which is IJCSA Green Cleaning Certified. 

    My employess use microfiber products. They are reusable and can hold seven times its water weight and can even clean areas without any detergents. Vinegar and water will be used as a natural window and glass cleaner. Natural furniture polish will be used. It contains vinegar, olive oil, and lemon juice.

    All our projects will be inspected by our supervisor to make sure that only green products are used. In addition to cleaning our employees offer free training to customers who want to learn how to use green cleaning. This is our policy so that people can learn how to clean their own houses safely.

  • 29 Mar 2019 2:43 PM | Thomas Wilkinson

    The support offered to a customer that maintains a working relationship with that customer– Customer Service! Sounds simple enough doesn’t it?

    The working relationship between the client and your business is the life bread of your company. We must strive to provide good customer service. So, what does that mean?

    Every client is every person and every person a client, and in some form or fashion you too are a client to someone. Maybe we can learn from that, what is it that you expect as a client?  As a client that is spending money with a business that makes you satisfied?

    So, what is that “I” expect as the customer?  Well I want to feel special, I want to think I am getting a deal, I want to believe that the business I am working with cares, I want to know that I am being heard and I want to know when I have an issue someone is going to correct it. Sound about right for most of you? I just put myself in the shoes of the customer

    Always place yourself in the client’s shoes and you may just hit the mark on customer service. The secret to customer service is the ability to understand where your client’s thoughts are coming from. The client wants to be “special” just like you want to feel.

    I have four stages to customer service:  before the sale, during the sale, work performed, and post work performed.

    Before the sale:

    Customers for the most part do their research and they are looking for an established service. So when hiring a janitorial service customers are likely to look for businesses that are establishing themselves within the industry and may end up choosing a service from an online listing such as: https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

    With this what the client is expecting to find is a professional service thus aligning your business with an industry support group much like https://www.ijcsa.org can be considered the first step toward customer service. So even before the first sales pitch you are setting a precedence of professionalism.

     Say the client contacts you and wants to meet and discuss what can you do next before you have even met with the client?  Research the client’s business, know how long they have been in business where they do business and what they do. When you can walk into that first meeting and tell the client about their business you have shown a willingness to provide great customer service. It shows you care!

    During the sale:

    First meeting, and all subsequent meetings, it is important to listen, make eye contact, smile and bring up some of those things your research has provided you about their company. You are making friends here and you want to show you do care. Get to know them as a person, if you cannot identify with the client, then you may not have a client. Then ask good pointed questions about the level of cleaning expected and what the overall outcome that is to be expected. It all about communicating

    Should there be anything in what the client wants that you do not wish to provide or vice-versa then maybe a working relationship won’t be good for either of you and this needs to be discussed. Not every meeting is going to be a client and it is important to get this right.

    Listen to what the customer wants, try to ask questions for them just like you are the customer, there maybe things they have never thought of, you are in this business so help your new friend out with some hard questions for yourself.

    During work performed:

    Hopefully the sales person listened and has communicated back to the co-works performing the tasks. While during the work it will be important to provide all the items that have been discussed and contracted with the client. Once you know all that has been accomplished let’s look outside of the written word and see what else can be performed to make this clients day. Let’s say you see a spill outside of the normal contracted areas, go ahead and clean it up. Or the windows get cleaned quarterly but one of them has dirt and grit built up and it is noticeable go ahead and clean it or there happens to be a pile of uniforms in a change area but uniforms aren’t picked up normally till Friday, go head and pick them up.

    Your team or you should always be looking for that quick little item that can be handled in 5 minutes that may be outside of the normal service provided. If you or your team are at the facility with the client during normal working hours and not the middle of the night, always check in with the primary stakeholder let them know you are there, and when you have finished and then ask if there is anything else that can be performed while onsite.

    Post work performed:

    Have a regular follow-up with your clients to makes sure expectancies are being met, some clients will let you know if they are not satisfied right away and right away you need to please them. But some clients won’t say anything to you at all until it is too late. Set up a regular quarterly schedule to communicate with the clients to make sure the needs are being met, maybe even a survey once a year to judge performance. Create regular sales campaigns that also include your current clientele, as a client nothing frustrates me more than when I see a service offering deals to “new clients” kind of makes me think they only care about new business.  

    While, understandably, there are break downs in the relationships between client and business what needs to be addressed is why it happened. 

    Find Professional Cleaning Companies Who Make Customer Service A Priority Here


  • 28 Mar 2019 5:25 PM | Deleted user

    For my business, Simply Superb, I plan to use my Green Cleaning Certification in many ways. One way would be showing my future costumers not only am I aiming to be Eco-Friendly, but I took the necessary steps in becoming certified as a professional Eco-Friendly Cleaning Service

    Also, I feel as though it will increase my potential  customer gain due to the knowledge and awareness of hazardous chemicals used in the Cleaning Industry today. I will use my knowledge to promote a well-known clean and hygienic  cleaning service. 

    Find A IJCSA Green Cleaning Service Here

  • 28 Mar 2019 4:08 PM | Deleted user

    I believe it is important to take safety precautions when it comes to bloodborne pathogens because if not accidents can happen and cause serious diseases. 

    Bloodborne pathogens are microorganisms in human blood that can lead to disease in humans if proper precautions are not taken.

    You should always wear the right protective gear before cleaning up any sort of bodily fluid. Such as gloves and eye protection and use the right chemicals to clean it up and dispose of everything in the right waste bags.

    Learn More About Blood Pathogens Training For Cleaning Personnel Here


  • 27 Mar 2019 12:17 PM | Deleted user

    There's a difference between "green washing" and "green cleaning." The contrast is important when searching for a green cleaning service. Companies who use a green clean approach provide safer and sanitary methods, unlike others. Beware of greenwashing companies who pretend to benefit the environment or use eco-friendly techniques. Important tools like lists of ingredients and Professional Certified Green Cleaning Services can be found on IJSCA's website.

    Background Knowledge and reviews are notably important these days. It's significant for people to feel a product and/or service is worth its price. The International Janitorial Cleaning Services Association's list of toxic chemicals reveals a number of hazardous chemicals found in popular cleaning products and brands. A professional certified green cleaning service won't use any dangerous formulas, but does guarantee environmentally friendly practices.

    There is no reason to pay for use deadly chemicals to clean up a mess. How does that make sense? Remember, "green washers" will never be as clean as a true green cleaning team. There is only one true green.

    Find Professional Green Cleaning Services Here

  • 27 Mar 2019 2:54 AM | Deleted user

    For many years people, pets, and plants have suffered from either direct or indirect contact to these chemicals. Because of lack of knowledge on the severe-ness of using this harmful chemicals. As consumers we only focus on getting the job done and not really pay attention on the safety instruction or hazardous odors it releases with each use, on the believe that these product makers have our best interest at hand.

    The injuries these  chemicals has inflict over the years and incidental reports claimed by consumers are never ending from skin irritation to blindness, suffocation, nausea and even death. The dispensing of theses chemicals also pollute the waters then kill our fishes. We all are effected by these hazardous chemicals. destroying the plants, polluting our air. Going green is the best.Green cleaning is the best route to take for a safer planet.

    Going green has been proven to be the most safest affective new way to clean.safety, eco friendly, pet friendly, child friendly, toxic-free and odorless. Keeping things clean has never been this safe. no more irritating odors teary eyes.  Green cleaning is the future .


  • 26 Mar 2019 11:52 AM | Deleted user

    Your business, is our business! We understand what this means. You deserve to be valued. If there is ever a situation, and you are not completely satisfied. Reach out to us, give us an opportunity to find a solution. So ensure that you are 100% satisfied! After all you are our Number 1 priority!

    A List of exceptional customer service providers is here: www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

    Click the link, and see what we can do for you!




  • 24 Mar 2019 6:51 PM | Deleted user

    BWH Security LLC has made the move to being a Green Cleaning service.  We are proud to be Green Certified through IJCSA and hope to leave our mark on our buildings and all facilities we maintain.  We are proud to use only Green based cleaning products, and implement a training program that is environmentally friendly to all of our staff members.  To find other Green cleaning companies near you, follow the link!

    http://www.ijcsa.org/Green-Cleaning-Services

  • 23 Mar 2019 8:33 AM | Deleted user

    As a supervisor for a cleaning company I believe its important for staff to be properly trained in bloodborne pathogens to help protect them from becoming infected. Training's offer facts and information so everyone is aware of the risk of being exposed and how to properly handle it if they are. 

    It is important to know what steps to take to keep yourself safe by wearing PPE . Knowing how to properly clean up bodily fluids so not to spread them further is important to keep contamination to a minimal. Proper disposal of used items is also key in keeping bloodborne pathogens from being exposed to others. 

    All Cleaning Employees Require & Deserve Bloodborne Pathogen Training 

  • 20 Mar 2019 6:25 PM | Deleted user

    We as consumers expect one thing when we buy commercial cleaning products, we expect them to clean.  Some people prefer a wide array of scents, soaps, detergents, bleaching agents, softeners and other cleaning products.  Personal health has been proven to be at risk when using toxic cleaning chemicals.  Not only are they toxic to the touch, but they are toxic if ingested, toxic if inhaled or swallowed, add to indoor air pollution.    A study showed that in the year 2000, cleaning products were responsible for nearly 10% of all toxic exposures reported to U.S. Poison Control.  Of the 206,636 calls, 120,434 exposures involved children under six years of age.

    Health hazards vary depending on the type of cleaning ingredients.  Some cause minor hazards where as others cause major ranging from skin irritation to chemical burns.  Others go as far as to cause cancer.  The most acutely dangerous products are corrosive drain cleaners, oven cleaners, and acidic bowl cleaners. Mixing chemicals that contain chlorine and ammonia or ammonia and lye produce chloramine gases.  Mixing chlorine with acids creates toxic chlorine gas.

    Looking for safer solutions can mean making your own which is easily done.  For instance, soap, water, baking soda, vinegar, lemon juice and borax added to some elbow grease and a scrubbing sponge can take care of many household cleaning needs.  These solutions are not only environmentally friendly but they can save money as well.  If a stronger chemical is needed, look for chemical packaging that says “Biodegradable in 3 to 5 days”.  Choosing products made with plant-based ingredients is also a wise move. 

    When buying chemicals look for EPA approved chemicals as that is the safest way to go when shopping for chemicals.   Searching the IJCSA Green Cleaning Directory one will find multiple Green Cleaning Certified companies. 


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