Cleaning employees play a key role in maintaining a safe and hygienic environment in the workplace. They are often placed in situations where they may encounter infectious material. Understanding bloodborne pathogens such as HPB, C and HIV can be transmitted through contact with infected blood and bodily fluids. It's very important for their safety and the safety of everyone else.

A small scratch, cut or open wound with infected fluids may result in bloodborne pathogens entering your body and causing severe illness. Training is very important in preventing accidental exposure and limit their risk to bloodborne pathogens.

It's important to utilize all (PPE) i.e., gloves, masks, and protective clothing when dealing with contaminated fluids. Cleaning employees must be knowledgeable about bloodborne pathogens to protect their health, protect others, and maintain compliance with safety regulations.

Great customer service in the janitorial and cleaning industry isn’t about flashy slogans or the lowest price—it’s about showing up when you say you will, doing the job right the first time, and treating every client’s facility like it’s your own. It means the crew arrives on time, in uniform, with a smile and the right equipment; they notice the little things (fingerprints on the break-room microwave, scuffs on the baseboards, a trash liner that needs replacing before it overflows) and fix them without being asked. It’s the office manager who can text the owner at 8 p.m. because the carpet got flooded and gets an immediate “On our way” instead of voicemail. It’s transparent billing with no hidden fees, proactive communication when weather delays a window cleaning, and follow-up calls to make sure the new green cleaning products are performing as promised. Above all, it’s the peace of mind that comes from knowing the people who hold the keys to your building are trustworthy, insured, background-checked, and genuinely care about the impression your space makes on your employees and customers.

That level of service is exactly what you’ll find with every member of the International Janitorial Cleaning Services Association (IJCSA). Our association members are independently owned cleaning companies that have committed to the highest standards of training, ethics, and performance. From coast to coast, IJCSA contractors deliver consistent, professional results backed by ongoing education, shared best practices, and a culture that puts the client first. Whether you need nightly office cleaning, daycare disinfection, medical facility sanitation, or post-construction cleanup, you can trust an IJCSA member to get it done right. See the difference for yourself—browse our nationwide directory and connect with a vetted, top-tier janitorial provider in your area today:

https://www.ijcsa.org/business-directory

Your building deserves the best. Choose an IJCSA member and experience great customer service, every single day.

How many times has it happened to you? How many times have you received such poor customer service that it left an impression? How long did you wait until you walked out? How many people did you tell about how awful that company was? 

Your customers are your life, and ensuring their satisfied gives your business a long life, but where can you find businesses that know this? Where can you find companies to do business with which embody good customer service, dedication to quality, and empathic complaint resolution?

https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

As I continue to grow and enhance the services offered through my cleaning business, implementing a carpet cleaning program is a top priority. Carpets and rugs are not only a major part of many homes and businesses, but they also act as filters that trap dust, allergens, and bacteria over time. Without proper maintenance, these contaminants can build up and negatively affect indoor air quality and overall cleanliness. By offering certified carpet and rug cleaning services, I aim to provide clients with a full-service solution that addresses deep cleaning needs in a safe, effective, and professional way. Through my training and certification with the International Janitorial Cleaning Services Association (IJCSA), I’m equipped with the knowledge and best practices to deliver superior results using safe chemicals, proper equipment, and proven cleaning methods.

The value of having carpets cleaned by IJCSA-certified members goes far beyond appearance. Certified professionals understand the science behind different carpet fibers, stains, and cleaning agents, ensuring that the right approach is taken for each job. This reduces the risk of damage and extends the life of carpets—saving clients money in the long run. Additionally, a certified technician ensures that cleaning practices are safe for people, pets, and the environment, which is especially important in homes, schools, and healthcare settings. For businesses, professionally maintained carpets create a cleaner, more welcoming atmosphere for customers and employees alike. When customers choose an IJCSA-certified carpet cleaner, they can feel confident they’re hiring someone who is trained, knowledgeable, and committed to delivering excellent results.

Great customer service is the heartbeat of every successful cleaning program—and no one delivers it better than certified members of the International Janitorial Cleaning Services Association (IJCSA). Our members are Highly trained, thoroughly vetted, and genuinely committed to putting customers and their needs first. From clear, friendly communication to reliable and convenient scheduling and consistent results, IJCSA Members take pride in listening to client needs and providing dependable, high-quality service every single time.

At IJCSA, exceptional customer care is not an option—it’s our standard. Whatever your needs, carpet cleaning, janitorial services, or full facility maintenance, our members go above and beyond to ensure complete satisfaction. To find a trusted, customer-focused cleaning professional in your area, visit the IJCSA Business Directory: www.ijcsa.org/Business-Directory.

Great customer service also means understanding the client’s environment. Whether it is a school, medical office, corporate building, government facility, or commercial property, IJCSA members recognize that no two spaces are the same. They clean with purpose—protecting occupants, extending the life of surfaces and flooring, and supporting healthier indoor environments. Clients are not just purchasing cleaning services; they are investing in reliability, compliance, and a professional image that reflects well on their organization.

The members of the International Janitorial Cleaning Services Association (IJCSA) exemplify what great customer service looks like in action. IJCSA professionals operate with industry knowledge, ethical business practices, and a commitment to excellence that goes far beyond “basic cleaning.” From proper chemical use and equipment handling to OSHA awareness, disinfection protocols, and customer communication, IJCSA members are trained to deliver consistent results with accountability. They listen to clients, customize services to fit each facility’s needs, and respond quickly and professionally when adjustments are required—because true service is proactive, not reactive. Some of our members are:

• 1.      The Clean Time
  https://cleanteamcincy.com
• 2.      Jross Cleaning  
  https://cleanteamcincy.com

When you choose an IJCSA member, you choose a network of cleaning professionals who take pride in their craft and stand behind their work. IJCSA represents businesses that are committed to raising industry standards, building long-term partnerships, and delivering service you can trust without constant oversight. That is great customer service—and that is the IJCSA difference. 

As a cleaning professional, the jobs we do can be as varied as the customers we serve. We may clean an office building one day, then a gym the next. If we aren't cleaning a healthcare facility, it may not come to mind to exercise universal precautions. This is a mistake.

Biohazard risks can be present in any and all settings. In an office, you may find an insulin syringe and needle improperly thrown in the waste bin or bloody tissues from a nosebleed or nasty laceration. Therefore, it's important to understand the risks of biohazardous waste, even if you aren't in a patient care area.

By knowing the risks, and making universal precautions a habit, you can better protect yourself from an accidental exposure.

Implementing a carpet cleaning program into our business begins with establishing a structured model built around consistency, quality, and efficiency. We start by investing in commercial-grade equipment, eco-friendly solutions, and technician training to ensure we can deliver both deep extraction and low-moisture cleaning options. Standardized procedures are developed for stain identification, pre-treatment, extraction, and post-clean drying to ensure reliable results across all client environments. This foundation allows us to offer a service that enhances air quality, extends carpet life, and improves the overall appearance of every facility we maintain.

Once the operational framework is in place, we integrate the carpet cleaning program directly into our existing workflow and client service offerings. This includes creating routine maintenance schedules, offering quarterly or semi-annual deep-clean programs, and incorporating carpet care into new proposals and service packages. By educating clients on the value of proactive carpet maintenance and providing transparent reporting such as before-and-after photos and quality-control checks-we ensure high satisfaction and long-term engagement. This structured approach positions carpet cleaning as a seamless scalable addition to our business and a meaningful value-add for clients. 

As a fairly new business owner, I recognize that exceptional customer service drives ongoing client loyalty. It is important to our clients and the growth of our business that we continue our education and certification. It is our job to notice the little things. To be detail-oriented, we must provide quality services.

Custodial services are essential to our clients’ health and well-being. We ensure a clean, healthy work environment and use environmentally friendly products so residential clients can enjoy a fresh home while caring for the planet. Our commercial clients can rest easy knowing we use products that disinfect. Our clinical clients understand we will use the most up-to-date EPA-registered disinfectants.

It is important to provide quality customer service. That is exactly what you will receive with the International Janitorial Cleaning Services Association. Each member is dedicated to providing their clients with quality results through continuous education and certification. These members are independently owned businesses working together towards a common goal, providing each of their clients with quality jobs done right. I hope you don’t take my word for it, but experience it for yourself.

Bloodborne pathogens—such as hepatitis B, hepatitis C, and HIV—are microorganisms carried in human blood and certain bodily fluids that can cause serious and lifelong illness. Even small amounts of contaminated material can pose a risk, and these pathogens often survive on surfaces longer than most people realize. Because they are invisible to the eye, it’s easy to underestimate the danger during cleanup.

Cleaning areas contaminated with blood or bodily fluids requires more than everyday household products. Professional cleaners are trained in proper disinfection procedures, safe handling of biohazards, and correct disposal methods that meet health and safety regulations. They use hospital-grade disinfectants, protective equipment, and protocols designed to eliminate pathogens at the source.

Hiring trained professionals ensures that a space is fully sanitized and safe for anyone who may enter afterward. It protects homeowners, employees, and the public from accidental exposure and prevents cross-contamination that could cause illness. Proper biohazard cleaning isn’t just about tidiness—it’s about protecting health, meeting legal standards, and giving peace of mind.