In environments where cleanliness is important- hospitals, schools, offices, and public facilities - cleaning employees and staff play a critical role in maintaining health and safety. One of the most significant risks they face is exposure to bloodborne pathogens, which are infectious microorganisms present in blood that can cause diseases such as hepatitis B, hepatitis C, and HIV. These pathogens can be transmitted through contact with contaminated surfaces, sharps, or bodily fluids. Without proper knowledge and training, cleaning staff may unknowingly put themselves and others at risk, making education on BBPs not just important, but essential.

Training in bloodborne pathogen awareness equips cleaning personnel with the tools to recognize potential hazards and respond appropriately. This includes understanding how to use personal protective equipment (PPE) like gloves and face shields, how to safely dispose of contaminated materials, and how to follow protocols for cleaning up spills involving blood or bodily fluids. 

Beyond personal safety, BBP training fosters a culture of accountability and professionalism. It signals to employees that their health is valued and that their role is taken seriously. For employers, it reduces liability and ensures compliance with OSHA’s Bloodborne Pathogens Standard, which mandates that workers at risk of exposure receive proper training. Ultimately, when cleaning staff are educated about bloodborne pathogens, they become empowered protectors of public health—quietly but powerfully safeguarding the spaces we all rely on.

Why Being A Green Cleaner Or Green Cleaning Company Is Better Than Being A Cleaner Or Company That Uses Hazardous Chemicals

Promoting Healthier Environments Through Eco-Friendly Practices

The cleaning industry is undergoing a transformative shift toward eco-friendly and sustainable methodologies, primarily driven by escalating concerns over the detrimental health and environmental impacts of conventional cleaning agents. Traditional cleaning products often contain hazardous chemicals, including volatile organic compounds (VOCs), which are associated with adverse health effects such as respiratory issues, skin irritations, and long-term conditions like cancer and neurological damage[2]. The U.S. Environmental Protection Agency (EPA) has identified common sources of VOCs in indoor environments, including cleansers and disinfectants, which can significantly compromise indoor air quality[2]. In contrast, green cleaning companies that utilize non-toxic and biodegradable formulations not only help mitigate these health risks but also foster safer environments for clients, employees, and the wider community by reducing exposure to harmful substances.

Safeguarding Human Health with Non-Toxic Solutions

One of the most compelling advantages of choosing a green cleaner or green cleaning company lies in its ability to provide a safer and healthier indoor environment. Residues from traditional cleaning agents can persist on surfaces and in the air, posing risks to occupants, particularly vulnerable groups such as children, the elderly, and those with pre-existing health conditions. According to the World Health Organization (WHO), exposure to indoor air pollutants, including those from cleaning products, can result in a wide range of health problems, from respiratory illnesses to cancer[13]. Certified green cleaning services, which employ eco-friendly and non-toxic products, eliminate this risk by ensuring that cleaning solutions break down naturally and safely. This is especially critical in sensitive settings such as schools, hospitals, and residential homes. For example, PLS OneCleaning Solution, certified by the International Janitorial Cleaning Services Association (IJCSA), emphasizes its use of eco-safe supplies that are safe for children and pets, demonstrating how green cleaning can meet rigorous health standards while delivering effective results[1].

Reducing Environmental Impact Through Sustainable Consumption

Beyond health benefits, adopting green cleaning practices yields significant environmental advantages. Hazardous chemicals from traditional cleaners can leach into soil, waterways, and ecosystems, causing long-term damage to wildlife and natural resources, a key concern addressed by the United Nations Environment Programme (UNEP) in its work on sustainable consumption and production[22]. The 2019 Global Resources Outlook report, previewed by UNEP, analyzes the global impact of resource extraction and use, underscoring the urgent need for more sustainable alternatives[28]. Green cleaning companies counteract this environmental strain by using biodegradable, non-toxic products designed to minimize pollution and promote sustainable development. By embracing these practices, cleaning businesses reduce their carbon footprint, conserve water and energy, and align with global efforts to achieve environmental responsibility, such as those outlined in the United Nations’ Sustainable Development Goal 12[23].

Gaining Economic and Competitive Advantages

In addition to health and environmental benefits, green cleaning companies gain tangible economic advantages. Sustainable practices often lead to lower operational costs, reduced waste disposal fees, and decreased liability risks. Moreover, consumer preference is increasingly shifting toward environmentally responsible businesses. Articles published by Forbes in 2020, such as "How Leading Global Companies Are Using Sustainability as a Market Differentiator" and "Transforming Sustainability Into a Competitive Advantage," highlight that sustainability enhances brand reputation, strengthens customer loyalty, and creates a clear market edge[37]. By offering eco-friendly and non-toxic cleaning solutions, green cleaning companies appeal to a growing market of environmentally conscious clients, including Airbnb hosts, property managers, and health-conscious families[1]. These services not only meet client demand for safety and sustainability but also support long-term business growth through customer retention and positive reviews.

The Role of Certification and the IJCSA Green Cleaning Directory

The International Janitorial Cleaning Services Association (IJCSA) plays a pivotal role in advancing green cleaning standards by certifying companies that adhere to rigorous eco-friendly protocols. The IJCSA Green Cleaning Directory serves as a trusted platform where consumers can locate certified providers committed to using biodegradable, non-toxic products and sustainable methods. As verified through the official IJCSA website (ijcsa.org), the directory features professionals who have completed specialized training in green cleaning, ensuring high standards of safety and effectiveness[14]. Consumers can confidently choose services listed in the directory, knowing they support sustainable business practices and reduce environmental and health risks. This certification framework, exemplified by companies like PLS OneCleaning Solution that are certified by both the Green Clean Institute and IJCSA, validates the cleaner’s commitment to environmental stewardship[1]. As the demand for eco-friendly services continues to rise, the IJCSA Green Cleaning Directory empowers consumers and positions green cleaning companies as leaders in a healthier, more sustainable future.

References:
[1]: https://plsonecleaningsolution.com/
[2]: https://www.epa.gov/indoor-air-quality-iaq/volatile-organic-compounds-impact-indoor-air-quality
[3]: https://www.epa.gov/indoor-air-quality-iaq/technical-overview-volatile-organic-compounds
[4]: https://www.epa.gov/indoor-air-quality-iaq/what-are-volatile-organic-compounds-vocs
[5]: https://www.sciencedirect.com/science/article/pii/S2773049223000430
[6]: https://www.federalregister.gov/documents/2024/11/12/2024-25971/air-quality-revision-to-the-regulatory-definition-of-volatile-organic-compounds-exclusion-of
[7]: https://gispub.epa.gov/air/trendsreport/2020/
[8]: https://pmc.ncbi.nlm.nih.gov/articles/PMC8700805/
[9]: https://www.regulations.gov/document/EPA-HQ-OAR-2021-0420-0001
[10]: https://www.sciencedirect.com/science/article/pii/S036013232500602X
[11]: https://www.geoforward.com/volatile-organic-compounds-vocs/
[12]: https://www.who.int/news-room/fact-sheets/detail/household-air-pollution-and-health
[13]: https://www.who.int/data/gho/data/themes/air-pollution/household-air-pollution
[14]: https://www.undrr.org/understanding-disaster-risk/terminology/hips/en0101
[15]: https://www.niehs.nih.gov/health/topics/agents/indoor-air
[16]: https://www.healtheffects.org/system/files/Comm18-SummaryForPolicyMakers.pdf
[17]: https://www.ccacoalition.org/news/world-health-organization-releases-new-global-air-pollution-data
[18]: https://www.weforum.org/stories/2025/06/why-indoor-air-quality-must-be-a-global-health-priority/
[19]: https://www.epa.gov/indoor-air-quality-iaq
[20]: https://www.sciencedirect.com/science/article/pii/S0160412022004834
[21]: https://pmc.ncbi.nlm.nih.gov/articles/PMC7564377/
[22]: https://www.unep.org/explore-topics/resource-efficiency/what-we-do/sustainable-consumption-and-production-policies
[23]: https://www.un.org/sustainabledevelopment/sustainable-consumption-production/
[24]: https://digitallibrary.un.org/record/3982453?ln=en
[25]: https://open.unep.org/resolution/outcome-report/420
[26]: https://www.unep.org/news-and-stories/speech/circularity-accelerating-sustainable-consumption-and-production-uneps
[27]: https://www.oneplanetnetwork.org/organisations/consumption-and-production-unit-economy-division-unep
[28]: https://sdg.iisd.org/news/unep-previews-global-resources-outlook-2019/
[29]: https://www.e-unwto.org/doi/book/10.18111/9789284420605
[30]: https://www.unep.org/topics/sustainable-development-goals/why-do-sustainable-development-goals-matter/goal-12
[31]: https://www.oneplanetnetwork.org/sites/default/files/report_unea5_catalysing_science-based_policy_action_on_scp_-_task_group_irp-one_planet_0.pdf
[32]: https://www.forbes.com/councils/forbesbusinesscouncil/2024/06/07/18-reasons-why-sustainability-can-be-a-strategic-business-advantage/
[33]: https://www.forbes.com/councils/forbesbusinesscouncil/2019/12/16/how-sustainable-businesses-can-save-the-planet-in-2020/
[34]: https://www.forbes.com/sites/forbesbooksauthors/2023/08/11/can-sustainable-practices-generate-business/
[35]: https://www.forbes.com/councils/forbesbusinesscouncil/2024/05/28/implementing-sustainable-practices-in-business/
[36]: https://www.facebook.com/forbes/posts/participating-in-social-initiatives-such-as-partnering-with-a-charity-or-by-inve/1071700898153233/
[37]: https://www.forbes.com/sites/danielnewman/2020/07/24/how-leading-global-companies-are-using-sustainability-as-a-market-differentiator/
[38]: https://www.forbes.com/councils/forbescommunicationscouncil/2020/09/09/transforming-sustainability-into-a-competitive-advantage/
[39]: https://forbes.ge/how-can-a-business-benefit-from-becoming-greener/
[40]: https://www.stern.nyu.edu/experience-stern/about/departments-centers-initiatives/centers-of-research/center-sustainable-business/news-events/news-insights/forbes-consumers-respond-sustainability-claims-about-better-health-cost-savings
[41]: https://www.forbesindia.com/article/news/sometimes-sustainability-does-not-cost-more-jenny-davispeccoud/95130/1

It is important for janitorial employees and employers to know about bloodborne pathogens because it is reasonable for them to anticipate occupational exposure. OSHA—the Occupational Safety and Health Administration—requires a bloodborne pathogens standard, which is the standard operating procedure for working with materials potentially contaminated with bloodborne pathogens. Bloodborne pathogens are pathogenic microorganisms found in blood and most bodily fluids.Though they can cause disease in humans, cleaning staff who understand exposure, follow protective handling and decontamination practices, and identify symptoms of infection can protect their own well-being and the health of their clients.

Cleaning employees are most likely to come into contact with the bloodborne pathogens HIV and HBV. Human Immunodeficiency Virus, or HIV, is the virus associated with AIDS, or Acquired Immune Deficiency Syndrome. Haphazard exposure to this virus can eventually make it difficult for the body to fight off infections. Mismanaged exposure to Hepatitis B Virus, or HBV, can lead to liver inflammation, disease, and even cancer. Cleaning employees know that exposure happens when infected blood and bodily fluids come in contact with the mucus membranes in the nose and mouth. They know exposure can happen by direct contact as well through breaks in the skin like cuts and abrasions, after needle sticks, and human bites. With that in mind, choosing to wear protective equipment in accordance with OSHA's standard is the first step in defending the public against the diseases caused by bloodborne pathogens. For further protection, decontamination and waste disposal must involve following Universal Precautions at all times. This means that all blood or bodily fluids found during occupation must be handled by sanitation staff as if it were infected. Despite following the standards outlined above exposure is still possible. Janitorial workers must also know what to do when an exposure occurs. They know that HIV causes flu-like symptoms while HBV causes jaundice and indigestion—symptoms that may not appear for some time after exposure. To mitigate the spread of serious illness, cleaning employees know to contact their physicians and supervisors immediately after they have identified symptoms or even when exposure is merely suspected.

As a matter of course in the profession, maintaining a healthy and safe environment is paramount. Unlike previous expectations that knowledge about bloodborne pathogens is only relevant to healthcare workers, it is recognized that janitorial staff across industries must be informed as well. Whether cleaning spills, handling soiled laundry, or discarding waste, they are responsible for containing possibly harmful materials. If a cleaning employee knows how exposure occurs, the effects of exposure, and the proper prevention procedures, they will be prepared to mitigate the spread of potentially fatal infections. Pathogenic microorganisms like HIV and HBV would cause serious damage were it not for OSHA's bloodborne pathogens standard. 

Being IJCSA Green Cleaning Certified will benefit my company, my personnel, my clients, and our community. It is important to implement protocols to protect the environment and reduce harmful impact to human health. The benefits include increased productivity, lower operating costs, happier and healthier personnel and clients, and more. 

While using this course, you will learn how to identify and avoid dangerous chemical ingredients and choose those that are less harmful. It's also important to keep in mind allergies and avoid products that contain substances that are common allergens. 

It is also important to utilize recyclable products and recycle as much as possible. After all, the goal is to minimize waste. Keep in mind, even if something is biodegradable, using it and disposing of it is still creating waste. Therefore, recycling is better as recycling reduces waste sent to the landfill and allows for the reprocessing of waste into new products. 

If you want to use a firm that follows these protocols and is Green Certified, then you should consult the IJCSA Green Cleaning Directory. Your personnel and building will greatly benefit from improved health, productivity, and cleanliness. You will help contribute to a greener and healthier environment.  

Great customer service is the heartbeat of every IJCSA member's janitorial and cleaning business. It’s not just about spotless space, it’s about listening, adapting, and exceeding expectations every time. Our members prioritize clients with rapid responses, tailored solutions, and eco-friendly practices that fit your needs, whether it’s a small office or a sprawling facility. Imagine a sudden mess: IJCSA teams arrive promptly, clean thoroughly, and leave you with peace of mind. Reliability, open communication, and a passion for perfection define us. Discover our exceptional service at the IJCSA Janitorial Services Directory.

Putting customers first is what makes IJCSA members shine. From 24/7 support to flexible pricing and complimentary deep cleans for loyal clients, we build relationships, not just invoices. Our professionals anticipate your needs, deliver consistent results, and ensure every detail sparkles. Ready for cleaning that prioritizes you? Connect with our top-tier providers at the Commercial Cleaning Services Directory. Experience the IJCSA difference, where your satisfaction is our mission.

One thing that determines a successful janitorial and cleaning business is great customer service, and IJCSA sets the gold standard in the field. It’s in our belief system that customers don’t just deserve clean toilets and floor tiles, they deserve peace of mind knowing that we genuinely care about their well-being and satisfaction. Our members are trained to put the customer first! From the first phone call to the last finishing touches. We define great customer service by not just what the customer sees, but also what they don’t. Whether it’s responding quickly to special requests, keeping them updated on our progress, or ensuring every detail is handled with care, all IJCSA members strive to go above and beyond to make clients feel valued and cared for.

What makes IJCSA members special? The dedication and passion our members bring to each job is what sets us apart. We don’t just meet the bare minimum, we build lifelong relationships built on trust, respect, and great service. If you’re in search of a janitorial provider that sees you as a partner, not just a contract, you can find them in the IJCSA Business Directory with over 1,000 businesses and counting that would be more than happy to help. Every listing in the directory is a company that takes pride in customer satisfaction, building trust, and delivering peace of mind with every job. Choose IJCSA, where great customer service always comes first.

It is essential for cleaning employees to have a proper understanding of bloodborne pathogens. Microorganisms such as HBV and HIV present serious health risks when employees are exposed to contaminated body fluids or blood during regular cleaning task. Bloodborne pathogen training allows employees to spot potential hazards, know and follow proper safety protocols, respond effectively to any incidents, which greatly reduces the transmission of illnesses.

OSHA's Bloodborne Pathogens Standard requires that all employers must provide ongoing training and have in place clear exposure control plans. This includes notifying employees of potential risk, supplying proper PPE gear, educating employees on handling waste and contaminated surfaces. Regular training refreshes knowledge, instills safe work habits, and enables employees to act quickly and effectively in the event of exposure.

Informed and well-trained staff foster a safer work environment for everyone. Adhering to strict bloodborne pathogen protocols not only protects employees but also helps maintain legal compliance and public health by preventing the spread of dangerous diseases.

Janitorial cleaners play a crucial role in maintaining cleanliness and hygiene in various environments, including schools, offices and healthcare facilities. Their work goes beyond mere surface cleaning; they help prevent the spread of diseases by ensuring that high-touch areas are sanitized and that waste is disposed of properly. let's not forget keeping everything well stocked. In an era where health and safety are paramount, the efforts of janitorial staff contribute significantly to creating safe and welcoming spaces for all.

The impact of janitorial cleaners extends into the economic and social realms. A clean environment enhances productivity, as employees are more likely to perform better in tidy and organized spaces. Additionally, janitorial services create job opportunities and provide essential emplyment to many individuals, contributing to the community's economic stability. Their dedication not only supports the local economy but also fosters a sense of pride and responsibility within communities.

In conclusion, the importance of janitorial cleaners cannot be overstated. Their contributions are vital to public health, economic stability, and community well-being. As society continues to navigate challenges such as pandemics and environmental concerns, recognizing and valuing the work of janitorial staff becomes essential. By appreciating their efforts, we can ensure that these essential workers receive the respect and support they deserve, highlighting their integral role in our daily lives.

Customer Service is Vital to any Successful Business

Customers are the heartbeat of every business and if not taken seriously, can be detrimental to the success of any business. You would think everyone would know the importance of customer service. I mean after all, we're all customers ourselves and have had our fair share of good and bad customer service experiences. If you're looking to start a business or already have one but need to master the skills of customer services, here is how we at IJCSA have mastered the skills by practicing and focusing on these essential tactics. 

Every customer is greeted with a combination of a smile and eye contact to be sure they know we are here to help and ready to engage. We listen to our customers. We know that every customer wants to be heard, and they want to know you care. This doesn't mean agreeing with them but if you listen, ask questions to better understand, and show concern this could be enough to stay, or get back on their good side. We like to acknowledge what they're saying, repeat it back to them to be sure we understand then empathize with their experience. This alone can be enough for them to stop pursuing their argument. If this isn't enough that's okay, this just means we have to be a little more creative make up for what could be a stain on our reputation if we don't right the ship. Sometimes you have to think outside the box and come to an agreement. After we've found the solution, we like to reiterate our plans to make things right with the customer to be sure this will be enough to satisfy them. Lastly, we follow up! This can be a phone call, via text, or via email. Checking in with your customers after a service or transaction can leave an impression like no other, it shows that we care... and we do! 

International Janitorial Cleaning Services Association - Find Cleaning Service

   Training on bloodborne pathogens helps cleaning staff with the knowledge necessary to handle hazardous materials in a safe manner. This includes wearing gloves and other PPE, safe disposal of sharps or contaminated waste, and cleaning and disinfecting contaminated areas. Handling all blood and bodily fluids as potentially infectious. A trained employee protects themselves and others.

     Having clear organization and color coding help employees handle and discard potentially hazardous waste. Providing proper disinfectant to sanitize contaminated areas.

     Bloodborne pathogens are very dangerous diseases that cleaners need to be well informed about. Carelessness and ignorance can lead to significant problems. Teams need to regularly refresh their learning about contaminants and diseases.