Contact one of the Dozens of IJCSA certified mold inspection specialist today! One of our graduates can bring you exceptional service and value. We strive to bring you customer service, with up to date information to help keep you informed on the process of testing, cleaning or repair and Remediation. You can count on superb result our when you contact one of are registered mold inspection specialist. please don't hesitate any further if you believe your home to be infested with any kind of mold. mold can spread threw spores in the air or moisture, cross contamination an a number of other ways. Please check out our registry for a certified mold inspector specialist found in the link provided. Click Here

Having someone who is trained an certified to inspect an test for mold is very important. Water damage and mold growth can cause problem's with wooden structures, insulation, and electrical wiring in your home. A mold inspection and mold remediation will reduce or prevent serious structural damage. Some mold's spores can cause respiratory illnesses or serious breathing problem's for you, your family, pets or guest. Mold spore's can have deadly outcomes if not remedied correctly. Do your self a favor and have a IJCSA certified mold specialist test for mold in your home or business. IJCSA trained mold inspector is certified to identify an provide the essential treatment required.

Great Customer service doesn't only benefit you, it benefits the customer as well as the company. Having great customer service isn't as simple as you would think, yet it really isn't that hard to accomplish either. 

There are several steps to having good customer service that can help anyone become a pro. But first you need to understand what customers want from employee's and company's. First is every customer wants to be heard. When a customer expresses their concerns and desire's make sure you and the other employee's understand this. Second is to be understood. Be sure to ask questions! also repeat and confirm your customers concerns and needs. Quite often thins get miscommunicated and then no one is working to solve the actual problem the customer has. Last, but not least, every customer wants to be cared for! To build a good, long term relationship with customers they need to feel important to you, your employees and business. Show concern for them and their wants, needs and concerns. Show an effort to solve their problem and accommodate to what they request. It doesn't matter if you can actually accommodate them in the way they want, but showing the effort to do so shows that they are worth your time and care. Customers appreciate seeing you try your best to fix something or work to what they need.

Now that you know what three things all customers want it's time to learn about the seven essentials of excellent customer service. One- be aware of the three things every customer wants, as we just talked about. Two- remember S.E.C. It stands for Smile, Eye contact and Comment. People subconsciously expect to be greeted with a smile. Starting with a smile and simple greeting can pre-set the entire interaction and atmosphere. Make and hold eye contact with the customer. Doing so shows that you're ready to engage with them and help them. It also shows that you care about what they are going to tell you and that you are listening. Last, make a friendly comment. Now, this doesn't have to be an extravagant conversation. But a simple comment about the weather or light-hearted events that are current. Even, a simple compliment about their clothing, shoe's, hair cut/color etc. Just be sincere about whatever you say and make sure that you aren't making a sexual comment or saying something that will creep the customer out. 

  Make sure you listen to what the customer is saying. They need to be heard and understood. Acknowledge what they say and repeat it back to them. This way you're sure you are addressing the right issue. Quite often an angry customer will stop going after you if they see they are heard and understood.

Empathize with your customer. When they're having issues really listen to what they are saying and then confirm what they issue is. A simple reply of, "I understand how you feel." or "I understand where you're coming from." can, most times, calm them down if they're really angry or dissatisfied. Even if you can't deliver the exact outcome they're looking for, by empathizing with them and their problem, they're more likely to accept a more reasonable solution. 

Next is, Create solutions for your clients issues and complaints. Take a look at your companies policies etc. and take a look at the customers history with the company. Do whatever you have to do to fix the problem and make the customer happy. Sometimes this involves a 100% refund. But if this kind of thing continuously happens it's time to hire a customer service organization to help your company.

Clarify the situation. You need to make sure that their issue has been resolved. Review the remedy with them, then once again ask that the remedy if a good solution. The last thing you want to happen after providing a solution for a client, thinking they were satisfied with your solution and then later find out through an online site that they really were satisfied with what you did. 

Follow up with all of your customers. You want to make sure each one of your customers had a good experience with your company. Your reputation depends on it and can effect future business. Following up with a phone call and asking a couple questions about their experience is one good way. It shows them that you personally care about them and how they felt they were served. Sending out an email thanking them for their business is another way. You could also out a survey in it just be sure to immediately follow up with any customer who wasn't happy. Lastly, you could do a drip campaign. It's an email they receive from you for coupons, discount, invites to special events and company news. Doing this can help you stay in the minds of our customers. If you provided them with great customer service they continue to come back as well as tell all of their friends and family. 

Customer service is our foundation at IJCAS. We believe that the key goal to any business is to satisfy our customers. IJCAS provides the basic essential such as listening to our customers,understanding each one of them, and caring for any issues at hand. From the time a customers walks- in our office or call us we have the greatest friendly smile a clear & concise voice to answer all question they may have. Our customer service is our best product and its offer to you at no cost.

Our members are waiting to assist you! To learn more of how we help our customer and community please visit our website..www.ijcsa.org

Connie Williams

As a medical cleaner you will have a eye for detail which will come in very handy in residential and commercial situations. The last situation for a company is for its work force to be taken ill with a contagious virus, which can quickly spread! thorough cleaning is a must in heavy used areas. Simple knowledge of how to clean and where to start the clean is a must. It will keep infection down leading to a happy and germ free environment.

It is very important to clean health care facilities to the best of your knowledge. To keep infection away from patients and staff. blood borne pathogens. Can be very serious which include HIV and HBV, A deep clean after each patient will keep infection to a minimum. 

Cleaning naturally or green cleaning is as old as time itself. Water, some pine needles for a nice aroma and a horse hair bristled brush usually got the job done (completion of said job is another matter). In the Victorian and Edwardian eras they used natural sunlight, carbolic soap, hot water, tea leaves, the wind, the snow; even soda crystals.

Why is it then that we feel the need to ruin our environment and use harsh and harmful chemicals to do our daily cleanings? Stores are congested with products that are down right life threatening to the environment as we know it. Oven cleaners contain lye that can burn your skin. Toilet bowl cleaners contain sulfate that is corrosive. Bleach can flare up your sinuses and cause respiratory issues, especially in young children. 

"According to the Bureau of Labor Statistics, more than 2.1 million janitors work in the U.S. About 6% of janitors experience workplace injury from chemical exposure. That is just the professional custodial staff. All building occupants come into contact with cleaning products in one way or another." [1]

Green products on today's market are simply put, extraordinary. There is no longer a need for the chemicals of yesterday. There are numerous natural cleaning alternatives out on the market today readily available. They are biodegradable and placed in reusable or recycled containers. They naturally break down with time, not leaving a harsh foot print like harsh chemicals. Your exposure to harsh chemicals and VOC's are greatly reduced.

In conclusion, it takes a major concentrated effort to rewire our minds from the same old narrative of harsh chemicals are ok. They are not. The environment will survive. It will not. Use your power and purchase products that will allow our kids to enjoy a better future.

Contact any IJCSA rep today here: https://www.ijcsa.org/Green-Cleaning-Services

[1] Ref: pjponline.com written by Emily Jean Roche.

Being Certified in Green Cleaning not only benefits you or your company but humanity in general. Rather a bold statement, wouldn't you say. But think about this, by changing your methods of using harsh chemicals to using green products instead, can help preserve our environment's future that our children's children can enjoy.

Having this certification from IJCSA proves to the competitor and potential client that we are serious about the health and welfare of our customers, employees and the environment. 

As a cleaner I too consider myself to be a teacher. As a teacher it is my duty to inform and educate my clients about the products that I intend to use on there property. A common reality I have come across is that most clients simply don't know any better when it comes to the harsh reality, that the common household products that they use daily harms the environment as well as their health.

In conclusion, Teaching the clients is not all that difficult. It just takes effort on there part to come to the realization that the preservation of our future inevitably begins and ends with all of us.

Contact any of our professionals today with this link for more information .

  Green Cleaning Service Directory.

Have you ever wondered about the health and welfare of others? How about your loved ones that sleep under your roof? Is it such a big deal if I use the same chemicals that I grew up using? If you ever thought of any of those things, then keep reading.

In today's environment, we are more self aware and educated in terms of the chemicals we use and the effects that it can have on your overall health. IJCSA has an array of certified professionals that can help educate you on a variety of green products that can clean your space without the harmful and harsh effects. No more toxic scents invading the sanctity of your personal space.

Contact your nearest IJCSA green cleaning professional today found below for more consultation.

   Green Cleaning Service Directory.

Cleaning Green has become a common staple in the cleaning industry nowadays. In the world today, many customers are understandably concerned about the Coronavirus and it's impending impact on our everyday lives and in turn the chemicals used in the fight against it and it's effects on the environment.  

Green Products can be very beneficial to your business; hence even your bottom line. These products overall are not harsh to our environments. Also using these products show your customers and staff that you truly care for their well being as well as for the environment. 

Caring about your own health is reason enough to choose green to keep our land staying clean, green and pristine!