Communication! Everything is depend on communication in cleaning service operation, starting from the first step of setting the appointment to meet customer for the estimate to daily service committee even to the ending of the contract. The key for successful communication is customer service. 

The proper way to earn new contract and maintaining good customer relationship with client is know how to  execute the customer service in the good manner. Putting customer benefits on the first priority. All of the members of International Janitorial Cleaning Services Association are well trained how to take care customer and also have the great support from experts from IJCSA whenever any trouble arise will help to ensure members giving their clients the best customer service as possible.

Please find our members offer available in your area whenever you may need janitorial service in the link below  

https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

As the owner of a Cleaning Company, I have the responsibility to educate my employees and myself in order to give a safe service to my community.

We are living a difficult time worldwide, education on how to handle this situations means follow rules and procedures every time we are completing a project. Small things like no eating, drinking, smoking nor applying lip balm while working will prevent illnesses. As part of the standards, training is basic with OSHA to understand the proper clean up and avoid a chain of infections like washing your hands before and after a contact is made with a client, using protective equipment like gloves, glasses and mask.

We want employees to be safe that is why we have to create an exposure control which will include: A determination of employee exposure by job classification. Implementation of varius methods of exposure control. Information on the Hepatitis B vaccination. Communication of hazards to employees and training requirements. Recorkeeping. Procedures for evaluating circumstances surrrounding exposure incidents. Post-exposure evaluation and follow-up. Implementation methods for these elements.

Customer service is most important for your business always be aware of the 3 things every customer wants.

Always make sure you use S.E.C smile/eye contact and comment about business and listen to your customer.

Empathize with your customer if they are any issues and create a solution for your client.

Make sure you clarify any situation your client and follow up with all of your customers.     

Bloodborne pathogens are pathogenic micoorganisms that are present in human blood and can cause infections and include: HBV, HBC and HIV. OSHA requires knowledge and application for universal precautions for cleaning companies - it could be life or death. Bodily fluids such as blood, vomit and saliva can contain bloodborne pathogens. According to the CDC, universal precautions says to use PPE to minimize exposure and to treat all fluids as infected. 

At all times we must assume that all bodily fluids are contaminated. Always wear the right PPE for the job. Routinely inspect PPE to be sure they are in good condition. PPE includes fask masks, gowns, and gloves. It is important to never eat, drink or smoke in areas that we may be exposed to bloodborne pathogens. Never reuse sponges or towels that have been used to clean up of body fluids. 

Always use color-coded and labeled disposal for laundry that is used and contaminated. Must be red or orange if transported to another location and placed into the bag or container within the area that it was used. It is important to use bleach or another EPA approved cleaning agent to thoroughly clean the area. If exposure occurs contact immediate supervisor and they will implement their plan in place. Always remember to wash hands and keep safety at the forefront of your mind! 

Having good customer service in the cleaning industry is extremely important. The IJCSA members  practice good customer services on a daily basis. We put customers and clients first and make customer service our number one priority.  

Good customer service starts with becoming aware of what the customer is dealing with. Listening to the customer is he most important part of customer service. Being clear with customers is the best way to handle issues. All the customer wants is to be able to explain what they are going through and want to know we are here to help and to fix the situation at hand. 

In the areas I work in it’s very Important to be prepared to come in contact with bloodborne pathogens in many ways.  Often in the confinement’s of the passenger compartments of vehicles where blood an bodily fluids are hard to see.  I wear as much PPE as possible, and I treat everything around me as if it’s contaminated.  

When cleaning I make sure I’m not only using the proper chemicals but I have to test on many surfaces to not cause further damages.  In many cases it’s impossible to clean certain items that are large and often heavy with many sharp edges.  Labeling and disposal of these items is very important to prevent others from mistaking it for “normal” trash.

In conclusion always follow the universal precautions, use and inspect your PPE, have and use proper labels, bags ,and containers.  Clean your equipment when done , avoid contact with your mouth ,eyes or cuts and scrapes until you’ve washed and disinfected.  If anything happens follow employers exposure plan.

The IJCSA prides itself in providing the upmost customer service. All business found in the IJCSA business directory (https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices) are prime examples of the compassion and work ethic needed to deliver proper customer service. Fostering a professional relationship with the clients, the IJCSA works towards providing the best customer experience. 

As janitorial and cleaning service providers the IJCSA ensures that the quality of the work always outweighs the quantity. They strive to give customers clean and healthy environments. The IJCSA uses up-to-date regulations and practices with each job completed. Engaging with customers and their needs, the customers always leave satisfied and pleased with their services.

It is important for cleaning employees and staff to know about bloodborne pathogens because anyone exposed to them are at risk for serious or life-threatening illnesses. Bloodborne pathogens are infectious microorganisms present in blood that can cause disease in humans. The pathogens include hepatitis B virus (HBV), hepatitis C virus (HCV), and human immunodeficiency virus (HIV), the virus that causes AIDS.  

Bloodborne Pathogen training and education will ensure that the employee understands how to use safe practices when handling potentially hazardous materials such as blood, vomit, and bodily fluids.  It protects workers who can reasonably be anticipated to come into contact with them as a result of doing their job duties. 

Once the employee is trained on bloodborne pathogens, they will understand the employers responsibility to provide them with personal protective equipment, hepatitis vaccinations and post exposure treatment free of charge to them.  They will also understand the steps to take to report a potential exposure to the employer.

Bloodborne pathogens have been around for a very long time. But it has only been within the last several decades that we have made a serious attempt to limit the risk to the public and employees. Careful and proper training is the biggest way we can achieve this.

The common saying is "knowledge is power", and it is at the heart of this debate. The more employees know, the safer they should be. Without proper training and procedures, employees put themselves and their coworkers at risk on a daily basis. If you do not train your employees in bloodborne pathogens you run the risk of them hurting themselves and missing work. And that can cost you big time.

There are several costs associated with an employee being exposed to a bloodborne pathogen. Not only will you have the medical expenses of that employee, but you may have to hire another employee to replace the injured one if he will be out of work for a long time. If you did not provide proper training or written plan, you may be sued by the employee as well.

Bloodborne pathogen procedure's are extremely important in the cleaning business. Especially in today's times. You never really know what you could be touching, so it's always important to wear your safety glasses and disposable gloves and follow proper protocol and make sure all employees have all the equipment and training to protect themselves as well.