When a customer looks for a cleaning company they are looking for the best solutions for all of their cleaning needs.  Many times the offices and commercial buildings I work at have carpet that needs a semi-annual cleaning to get rid of high traffic patterns and general grime.  The customer does not want to shop that service as well, they expect anyone they hire as a cleaner to be able to clean whatever is in the building.  Simply put, they expect their cleaner to be able to clean their building top to bottom.

As the cleaning business my clients hire I have two options, sub out the work or to do the work myself.  Hiring a sub-contactor is an insurance liability and also puts money somewhere other than my pocket.  Doing the work myself is rewarding not just financially but also as a matter of pride.  Educating myself and learning a trade keeps me from losing future business.  Not to mention having to apologize for a subs lack of personal care.  If they do sub par work they don't have to fear losing an account that they did not have to work to gain. 

In the end, I would want my clients to view me as a one stop solution to all their cleaning needs and that would include their carpet cleaning also.

Since joining IJCSA in 2016 we have completed the green cleaning service program and have implemented it in our business. we keep a list with the prohibited chemicals and before we place an order we go each product Safety Data Sheet to make sure we are compliant in providing green cleaning services.

By using green products workers and occupants reduce the chances of developing asthma and other chronic illnesses. It reduces pollution in our waterways and in the air and minimizes your impact on ozone depletion and global climate change

The cost of buying green products have become much more competitive which allows us to buy environmentally friendly products cheaper than most harmful products.

Find Our Green Cleaning Service Here

     As owner of Big River Janitorial , I feel that good customer service is the most essential key to a successful business. And you will find that with any IJCSA member associate.

     The IJCSA offers members the opportunity to learn the customer service skills that will promote  growth and success in the commercial cleaning industry. While many try their hand at the commercial cleaning industry few really achieve success because they fail to take the time to learn the skills needed to successfully deal with their customers. Membership in the IJCSA  which can be found at www.ijcsa.org offers many training opportunities in all areas and specialties associated with the  commercial cleaning industry.

Customer satisfaction is key to our excellence in business. 

By our IJCSA training, we understand that each customer and facility is different and so we listen to each customer to find out exactly what they think makes their building clean and well-maintained; and we deploy the very best hands in our organizations to guarantee your super satisfaction. 

A dazzling world with fulfilled satisfaction  is just a click away. Find a great cleaning company here IJCSA Business Directory.

As businesses become more environmentally friendly, the demand for green cleaning services has also increased. We offer you professionally excellent and cost effective, environmentally friendly residential and commercial cleaning services with professional and approved products.

Find A IJCSA Green Cleaning Service Here!

Your home or office smells fresh and clean.  But have you given thought to the harmful effects chemical based disinfectants, cleansers or air fresheners can have on the health of your family or employees?  Contained in many household cleaning products are chlorine, ammonia, etc.  These can have an adverse effect on a person's health.  Green clean is a non toxic approach to cleaning that not only cleans but is also healthy. Most green cleansers even come in packaging that is biodegradable.  This protects our planet as well.  Find your green cleaning service today by using the link below; and start going green.  

GREEN CLEANING SERVICE

Dear Residential Owner:

Are allergies wearing you down?

Tired of over the counter medications?

Your cleaning methods and supplies may be polluting the air you breath causing you to have allergies and other airway symptoms. Consider a healthier, cost effective way to clean your home by using eco-friendly, green cleaning products.

Take a look at our Green Cleaning Service Directory to find a provider near you!

What is customer service?  It’s true anyone can interact with a customer and call it customer service but true customer service takes it a step further. It isn’t just hearing what your customer has to say, but truly listening to what they are saying. You want to make sure to do what you can to show the customer that you appreciate their business and not just blow them off with rude remarks or making them feel belittled at the end of your conversation. By going above and beyond their normal expectations and doing what you can to make everything better or doing things the way that they are asking can make for a better client to customer relationship. Doing so will make the customer feel more at ease with you knowing that they can talk to you about issues and not having to worry that you are just going to be rude or not hear what they are saying.

Technology is changing so is the way we do business.  The new generation is all about health and wellness and in order to meet their needs the janitorial industry need to change the traditional cleaning chemicals and cleaning procedures for green products.  Using certified green products are very safe, friendly, and environmentally healthy for everyone.

Find A IJCSA Green Cleaning Service Here