At the International Janitorial Cleaning Services Association (IJCSA), all the members are dedicated to providing outstanding customer service, always putting customers and clients first. Exceptional services is not just a goal, it’s our priority. With a commitment to professionalism, attentiveness, and genuine care, we ensure that every interaction reflects our high standards.

IJCSA provides training for their members to help recognize the desires of every client: to be heard, understood and to feel care for. Our members go above and beyond to create positive experiences, actively listening to customers, offering tailored solutions, clarifying concerns and ensuring thorough follow-ups with every customer.

The International Janitorial Cleaning Services Association (IJCSA) understands that exceptional customer service is the backbone of a thriving cleaning business. Our members have access to  training that recognizes the three fundamental desires of every client: to be heard, to be understood, and to feel cared for. This means actively listening to your needs, empathizing with your concerns, and creating tailored solutions for your unique cleaning challenges. From the initial smile, eye contact, and friendly comment, to clarifying the situation and following up after service, IJCSA members are committed to providing a seamless and satisfying experience.

Properly cleaning healthcare facilities is more than just wiping down surfaces — it’s about protecting lives. In hospitals, clinics, dental offices, and other medical spaces, the risk of spreading harmful pathogens is high. Patients, especially those with weakened immune systems, are vulnerable to infections, and even one missed step in cleaning can lead to serious consequences. That’s why medical cleaning isn't just a routine — it’s a responsibility. It involves disinfecting high-touch areas, using EPA-registered hospital-grade disinfectants, and following strict protocols that align with CDC and OSHA guidelines. Professional janitorial teams that specialize in healthcare cleaning understand this and treat it with the seriousness it deserves.

In addition to protecting patient health, proper cleaning supports the safety of healthcare workers and visitors. Bloodborne pathogens, bodily fluids, and other biohazards aren’t visible to the naked eye — but if not handled correctly, they can linger and create long-term risks. Proper healthcare sanitation protocols, including the use of PPE, color-coded tools to prevent cross-contamination, and detailed cleaning checklists, ensure that every room — from patient areas to exam rooms and waiting areas — is disinfected thoroughly. This not only helps prevent healthcare-associated infections (HAIs) but also builds confidence among staff and patients that the environment is safe and cared for.

If you’re looking for reliable professionals who truly understand the standards of medical facility cleaning, check out the IJCSA Janitorial Service Directory. Members of IJCSA are specially trained in infection control, safety compliance, and the specific needs of healthcare environments. We don’t just clean — we help create safer healing spaces. Whether it’s a hospital, urgent care center, or outpatient clinic, proper healthcare cleaning is essential to protecting health, maintaining trust, and keeping facilities in compliance with ever-evolving standards.

At the International Janitorial Cleaning Services Association (IJCSA), we know that great customer service is what keeps clients coming back. It’s not just about doing the job — it’s about how you treat people while doing it. Our members are trained to show up with a positive attitude, a strong work ethic, and a genuine desire to help. We believe in being professional, respectful, and responsive, whether we’re cleaning a home, office, school, or medical facility. Clients aren’t just another task on the schedule — they’re our priority.

What really makes IJCSA members stand out is our commitment to going above and beyond. We listen to what our clients need, pay attention to the details, and treat every space as if it were our own. Our members are proud to be part of an association that values integrity, accountability, and kindness — because at the end of the day, good service is about more than clean floors. It’s about building trust. Find an IJCSA-certified cleaning professional near you in the IJCSA Business Directory and experience customer care the way it should be.

IJCSA members can enhance their cleaning business by offering biohazard services, addressing high-risk situations like crime scenes and hazardous spills. With IJCSA's certified training, you'll master OSHA and EPA-compliant techniques, ensuring safe, professional handling of biohazard materials while building client trust. 

Adding biohazard services opens new revenue streams, meeting demand in healthcare, property management and more. IJCSA's cutting-edge protocols and certifications set you apart as a trusted provider, ready to tackle complex cleaning challenges with expertise.

Take the IJCSA's biohazard certification program today to expand your skills and contribute to public safety. Visit the IJCSA website to start offering these critical services and elevate your business. 

What is customer service and how is it important to a cleaning service industry? Its pretty simple, you don't need to be the retail service to stride for excellent customer service. Having great customer service skills is imperative to operating a successful cleaning business and encompasses many different facets. Members of the IJCSA partaking in the customer service have a broadened knowledge an expertise in providing that level of excellent customer service so that you know you're in good hands with your needs. Whatever that may be, the best place to visit would be https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service to find the nearest cleaning service in your area with a certified business to support your needs.

All organizations within the IJCSA with a customer service certification have been adequately instructed on the best practices in prioritizing customer needs and ensuring your encounter will be the best possible. Whatever your needs may be, you will find that they are identified in a quick and friendly manner to ensure that the job is finished to your satisfaction. Should there be any hiccups, you can rest assured that we will do everything in our power to make sure that your needs are correctly identified and rectified promptly. We stride here to make your project the easiest and most seamless transaction possible so you can have a worry free process!  

In today's cleaning industry it is very imperative to have a comprehensive understanding of bloodborne pathogens, what they are, and the role they'll play in your operations. Whether is be for residential or commercial use, the presence of bloodborne pathogens imminent, making it very important to have an understanding of how to prevent the contraction and spread of diseases such as HIV and HBV, and what should you do in the event of possible exposure 

Education about bloodborne pathogens for employees is easily and readily accessible by employers when requested. Nonetheless there are many resources available to anyone in regards to bloodborne pathogens. Understanding what they are and how they could potentially effect you is critical to your own health. Diseases such as HIV/AIDs and HBV can very easily be transmitted without the proper knowledge of preventative maintenance making it very important to be vigilant in your practices at work and while cleaning/sanitizing yourself and contaminated areas. While some vaccines may be available it is still important to treat all situations as hazardous so not to spread infection. 

Once educated on them the next step in limiting spread of bloodborne pathogen is implementing knowledge and cleanliness. This goes for the employees and their surrounding work areas. It is very important employees be sure to follow all guidelines when it comes to disinfecting either themselves or work areas that have been contaminated. There have been many guidelines and practices implemented that can help you keep a clean and safe work environment such as Universal Precautions and Protective Practices. Employees should also have a good understanding of what procedures to be using in the event of exposure and then the proper disposal of all infected material. Understanding and following these guidelines is crucial to keeping a safe and clean work environment.

IJCSA has a lot of different cleaning services to offer to local consumers, one of them you may be looking for is mold clean up. Why choose a IJCSA member to clean/remove mold? Because IJCSA members are well trained and educated on what to do for particular situations. 

Where can you find such services? If you look on the IJCSA website you should be able to find a link to the Flood Damage Directory, when there you should be able to find some on who fits your mold/ or other related needs. 

Why implement mold cleaning? Having a understanding of how to clean up mold doesn't just improve what a cleaning company can and cannot do, it provides a safer environment for clients involved. 

Mold can be found in a lot of places, why not have some one who knows how to remove it? Some one who can remove it safely. Keeping a clean and safe (mold free) atmosphere for clients can be positive for both parties. 

Great customer service is the foundation of a successful cleaning service and IJCSA members exemplify this standard. Whether it's residential, commercial, or specialty cleaning, IJCSA certified members go above and beyond, being courteous, prompt and responsive to customers. Listening closely, customizing cleaning plans and delivering consistent, high quality results. Trust and reliability are essential in any cleaning relationship and IJCSA members uphold  these values with rigorous training, background  checks and committing to customer satisfaction. They do more than clean, they care.

  When choosing a cleaning service from the IJCSA Business Directory, you are selecting a provider that has been vetted, trained and dedicated to excellence. With a nationwide network of members, it's easy to find a trustworthy cleaning professional in your area who stands by their work. Whether a one time deep clean or a long term service, IJCSA members deliver professionalism you can count on. Visit the IJCSA Business Directory today and experience what great customer service really looks like in the cleaning industry.