Cleaning Company Name: Firebrand Cleaning Service LLC.

Author: Roschey Brantley

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May 11,2020

International Janitorial Cleaning Association Educates Members Have Superior Customer Techniques:

International Janitorial Cleaning Association Members provide superior customer service. Therefore Firebrand Cleaning Service LLC. has learned to Implement the six steps to ensure the standard of excellent customer service is provided that is set by International Janitorial Cleaning Association. International Janitorial Cleaning Association requires a virtual instructional module, by David Brown Lee in order to receive a certification. The Module teaches six steps to good customer service: first be aware of the three things every customer wants, second implement  S. E. C, third be empathetic when listen to all customers, fourth create solutions for client issues, fifth clarifying the solution, sixth follow up with all customers.

First be aware of the three things every customer wants. The three things every customer wants, are to be heard, to be understood and to be cared for. So, Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member understands every customer wants to be heard. Thus Firebrand will take extra time, so customers can express feelings. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members recognize every customer aspires their needs to be comprehended and that it is our job to understand the customer’s needs. Finally, every customers desire to be tended to. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members tend to every customer, expressing our concern for each customer. Second all International Janitorial Cleaning Association Members implement S. E. C to ensure excellent customer service is provided.

Second all International Janitorial Cleaning Association Members implement S. E. C at the beginning of all customer interactions to ensure excellent customer service is provided. S.E.C is an acronym for smile, eye contact and comment. Begin with a smile, greet people with a genuine smile, International Janitorial Cleaning Association thinks genuine smiles are contagious. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association wants all members and customers to have a smile. Henceforth, after providing a smile, all International Janitorial Cleaning Association Members engage in eye contact with customers. Engaging in eye contact with customers demonstrates that IJCSA Members are alert and ready to participate. After, implementing a smile and eye contact, make a comment to engage with a lighthearted conversation. For example, the weather, sets a friendly tone for the rest of the conversation between IJCSA Members and customers. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member will implement S. E. C at the beginning of all customer interactions to ensure excellent customer service is provided then followed by, a third method of being empathetic when listening to a customer.

Third, Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members implement being empathetic when listening to a customer. Empathy is the ability to understand and share the feelings of another. Demonstrating empathy while listening to a customer will confirm that you care. Pausing and listening to the customer confirms that Firebrand Cleaning Service LLC. as a member of International Janitorial Cleaning Association are addressing the correct issue. When a company is being empathetic when listening to a customer allows for a solution to be developed.

Fourth, Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members will create solutions for the issue that a customer may have. International Janitorial Cleaning Association and David Brown Lee have provided conflict solution tools for International Janitorial Cleaning Association Members to create solutions. International Janitorial Cleaning Association recommends using five different methods.  Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Members uses the five methods to reach a solution, by consulting company policy, looking at customer invoices, looking at customer history, being creative with a solution and if no solution can be found to provide a refund. Implementing the tools that International Janitorial Cleaning Association will result in a solution. Then once a solution is reached the solution should then be clarified with the customer.

Fifth Firebrand Cleaning Service LLC. as an IJCSA will clarifying the solution to ensures a hundred percent satisfaction rate. After finding a solution, Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member always clarifys the solution with the customer. Reviewing the solution with the customer helps ensure that International Janitorial Cleaning Association Members and the customer have the same understanding of the problem and the approach that will be used to address the problem and what the result will be. After clarifying the solution Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association member will follow up with all customers.

Finally, sixth following up with all customers after clarifying the situation is a customer service technique to help develop Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association members brand reputation.  All International Janitorial Cleaning Association Member always want their brand to be viewed by others as dependable, trustworthy, and for customers to feel safe about purchasing International Janitorial Cleaning Association Member services. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member ensure everyone had a great experience, our repeat business, positive reviews, and word of mouth referrals are so valuable.  Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member will follow up with customers by calling and asking about the quality of service. Firebrand Cleaning Service LLC. as an International Janitorial Cleaning Association Member will also send an email saying thank you, to reinforce how grateful we are for a customer’s business.

Six steps to good customer service are practiced resulting in International Janitorial Cleaning Association Members superiority at customer service. Firebrand Cleaning Service LLC. has learned to Implement the six steps to ensure excellent customer service is provided. The Six steps to good customer service are practiced, first be aware of the three things every customer wants, second implement  S. E. C, third be empathetic when listen to all customers, fourth create solutions for client issues, fifth clarify, and sixth follow up with all customers. Firebrand Cleaning Service LLC. as a member of International Janitorial Cleaning Association has learned how to provide superior customer service.

        After watching the video and doing a little research, Bloodborne pathogen certification is very important. So many people can be affected by one person not being properly trained on how to clean and dispose of contaminated materials. This certification not only is good for working in healthcare, but anytime you may have to clean someones blood or body fluid anywhere.

         The universal precaution technique I think should be practiced at all times. Its basically treating everything thing as if it is contaminated and being extra cautious. I think applying that way of thinking every time you perform a cleaning minimizes mistakes and ensures that necessary precautions are being taking to limit exposure of Bloodborne Pathogens.

           I recommend this certification for all in the industry. I will be making sure all team members get this certification and implemented into. the way we attack or job.

Gone are the days when customers would allow the cleaning of homes and offices without asking questions, without being aware of the products being used or not be aware of the environment. How times have changed! Customers are now asking about the products being used, as most people are concerned about climate change and global warming. Clients don't want to cause harm to the environment, want to ensure a legacy for future generations and use products that are biodegradable and recyclable. 

In order to satisfy these requirements, it is necessary for cleaning companies to transition to using green products for cleaning. These products have either a lower percentage or no chemicals and are just as effective as the traditional products. The products are safe around children and are less harsh on the environment. As more businesses push towards a greener environment, the challenge to cleaning companies will be to migrate to the new status quo, use products that are less harmful and to maintain industry standards. More and more commercial buildings are becoming "green certified" and want providers to be certified as well. Moving in this direction quickly will allow providers to satisfy customer needs, gain market share and expand their product offering. It's a win-win situation. 

The control of infectious disease is something that is near and dear to my heart after the loss of a friend.  My friend Ted Lee was a great american war hero from the Vietnam era.  He passed away from an infection as the result of a surgery he had in a hospital that I have known for not having the cleanest conditions.  I don't know for sure what caused his death, but I know if I can do anything to save anyone in the future I will.  Ted would want me to be fired up to make a difference.

The reason why hospital cleaning is important is because people are at the weakest moment in the hospital.  If they were strong at the moment, they would not need the hospital. Unfortunately our culture has put all of the potentially harmful pathogens together under the same roof.  That is why it is imperative to reduce the spread of disease.  Reduce the pathogens, so guys like Ted can have back surgery and survive to throw the football with his grandson.

When you are disinfection a hospital, remember Ted, a Green Berret, but also a great Father, Husband, GrandPa and Friend.  He deserves to make it home, help the next Ted make it home.

Advantage of Hiring A Cleaning Person/Company That Has Passed The IJCSA RCA Certification

Companies or persons that have passed IJCSA RCA professional development training perform much better and are better prepared for greater responsibility. Moreover, ongoing professional development in IJCSA RCA Certification help these companies and people keep their residential cleaning skills relevant in a rapidly changing world.

For these many RCA certified companies and people, investing in continuous training and development is beneficial and can boost the bottom line. Customers are pleased and are more comfortable dealing with individuals and/or companies that are trained and certified in their field. Residential owners like to know that they are opening their homes, not to novices, but to trained professionals. Being certified in IJCSA RCA is a great confidential boost to all that holds it.

Passing the IJCSA RCA is testimony that a person or company is ready to take on the task of satisfying customers in this very unique and specialized area. It make for more appeal and opens us a flood of business opportunities to brandish the ICJSA certification. The chances of a person passing the RCA triples in the areas of business opportunities. Why get IJCSA RCA certified? Certifications give a person or company edge by providing globally recognized industry endorsed evidence of skills mastery, demonstrating key abilities and willingness to embrace new technologies in the specified area.

Make no mistake about it. No customer really wants to bring an untrained or uncertified company or person into their house. Customers prefer trained and certified service providers. People that are knowledgeable in their field and that’s just what the IJCSA RCA provides for those that are certified. The know-how, the confidence, the solutions, the customer service, the satisfaction, the pleasure of doing things right and seeing the amazing results and lastly, the compensation.

IJCSA RCA certified members have leant so much sitting and passing this program. The process, the procedure, the protection, the price, the people and the pleasure. Without this program most of us would not know so many things that are relevant in this area of expertise. How to clean a kitchen, how to clean a bathroom, how to remove grime from a stove or mold from a bathroom, the steps to groom a carpet or even to place an ad in the newspaper. Certified members understand chemicals and their behavior and are experts in the art of communication and customer service. I encourage all registered members to put aside the time and make the sacrifice to do all of the certification like I have done, to better equip yourselves for the future. Thank you IJCSA.

Finding a Home Cleaning Service

There is no need to worry anymore about professional residential cleaning services. Residential cleaners found on the IJCSA certified list of Home Cleaning and Maid Service are experts in the field. For the most part, IJCSA certified members supply all cleaning products and equipment needed to perform these services. Some of the services offered by IJCSA certified members are as follows:

·        Thorough cleaning of kitchens and bathrooms

·        Vacuuming throughout the house

·        Mopping

·        Making beds

·        Dusting all surfaces, including baseboards and light fixtures

Providing excellent customer service for IJCSA certified members means going the extra mile in making sure a customer is happy and satisfied with the suite of services offered in the residential cleaning package. IJCSA members provide services to their customers in a timely, pleasant manner. These members are trained and certified in customer service, and possess superb communication and problem resolution skills.

Importantly to note, IJCSA residential cleaning certified members will work with you to arrive at the best cleaning solution for your home and at an affordable cost. You can follow this link to find a certified maid or residential cleaner in your area https://www.ijcsa.org/House-Cleaning-Services .

It very important for every cleaner to know and understand what bloodborne pathogens are and what they need to do in order not to get infected and protected themselves. Cleaners move from one office to the other and from one residence to the other.

Cleaners must take extra care of how they handle bodily fluids and blood stained materials as well as surfaces. Cleaners should not assume that it safer for them to handle anyway soiled material either by blood or any other bodily fluid any how but should do that with caution. It is required that cleaners be trained on BB pathogens even if their exposure is next to nothing.

It is very important for cleaners to handle trash with caution and know  what it means to be exposed to the pathogens so they can take care of themselves. We know that HBV and HIV can be contracted through sexual contact, sharing of hypodermic needles, open cuts, and abrasions etc.  

Every one of Big River Janitorial`s employees are trained in the importance of following OSHA`s Bloodborne Pathogen Standards and are re-trained yearly

Exposure to bloodborne pathogens is one of if not the greatest safety risk to the medical facility housekeeper. Housekeeping staff regularly come into contact with different forms of bloodborne pathogen spills and are often required to clean these up.Knowing how to do this and the appropriate PPE to don is essencial in keeping the employee safe.

Exposure to bloodborne pathogens can result in an employee becoming infected with HBV or HIV. Once an exposure occurs the employee should immediately notify their supervisor and physician. 

Here at Ft. Washington Clean, we believe its essential to educate our employees in every department. Therefore, we hold each employee accountable to uphold our company’s policies and compliance regulations through required certification.

For example, bloodborne pathogen and demonstrating the importance of PPEs, proper post cleaning, disposal compliance and awareness of hepatitis B (HBV), hepatitis C (HCV) and human immunodeficiency virus (HIV) safety precautions and symptoms. Likewise, selection of appropriate cleaning solutions, effective processes, compliant disposal, and record management.

 Ft. Washington Clean thrives in employing teams that engage in high risk positions. Proper education and awareness of Bloodborne Pathogens enhances employee safety and reduces cost and liability for the owner and client.

It is important to take precaution and assume blood and other body fluids are contaminated.  Take precautions by wearing gloves, clothes and eye protectants.  After cleaning up the fluids, it's important to carefully wash your hands appropriately.

Do not mesh trash bags, there could be a needle in the bag which could cause harm to the employee.  If a need stick does occur report the incident to your supervisor immediately.  They should have an up to date bloodborne pathogen plan also see your physician immediately.  Watch for system of HIV which attacks the liver and HBV.  Also use tongs to clean up fluids when possible. 

Use the red needle container which should be labeled, non-puncture material and inspected for cracks on a daily bases.