Good customer service in a janitorial service revolves around consistent communication, professionalism, and reliability. Clients depend on janitorial services to maintain clean, safe, and presentable environments, making trust and accountability essential. Providing good customer service starts with understanding the client's unique needs, such as the frequency of cleaning, specific areas of focus, or any additional requests. Responding promptly to inquiries, offering clear and transparent pricing, and addressing issues or complaints with a solution-oriented mindset demonstrate a commitment to client satisfaction. Additionally, maintain open communication channels allows the service provider to adapt quickly to changing needs or unexpected situations.

Another critical aspect of good customer service in operations is ensuing high-quality work and attention to detail. Consistency in delivering a spotless and hygiene environment is key to building long-term relationships with clients. Employed should be trained to followed best practices, use appropriate cleaning products, and treat clients' spaces with care and respect. Regular follow-ups and quality checks further reinforce a sense of reliability and professionalism. By exceeding expectations and maintain a client focused approach, a janitorial service can establish itself as a trusted partner in maintaining clean and welcoming spaces.

There are several occupations where employees and staff need to know, or are even required to know, about bloodborne pathogens (BBPs). In my occupational field as a custodial worker, I am required to participate in BBP training, since I may (and likely will) come into contact with BBPs. This article outlines what BBPs are, understanding the importance of BBP training, and examples of protocols to follow to prevent the infection or spread of BBPs in the workplace.

What are bloodborne pathogens?

Bloodborne pathogens, or BBPs, are bacteria, viruses, or other infectious microorganisms that can cause disease when present in human blood. A few examples of BBPs are Human Immunodeficiency Virus (HIV), Hepatitis B Virus (HBV), Hepatitis C Virus (HCV), and Syphilis.

Who needs to know about BBPs, and why?

Due to the serious nature of BBPs, such as causing disease or even death through infection, it's imperative for workers and staff in certain occupations to be aware potential hazards. These occupations include but are not limited to hospital and clinical personnel, first responders, and custodial and janitorial workers who may come into contact with BBPs. Being properly trained can help these workers perform their jobs in a safer manner.

Important protocols to follow to prevent BBP infection.

Steps and protocols to follow to control the exposure to bloodborne pathogens include a combination of using personal protective equipment (PPE, such as gloves, eye protection, aprons, etc), engineering controls (e.g. color-coded or properly labeled bins for needles), and workplace practices (such as recapping needles by hand and forbidding eating, drinking, handling contacts, and/or applying cosmetics in areas where exposure is more likely to occur).

If your occupation requires you to possibly come into contact with BBPs, your employer should provide appropriate vaccinations (e.g. HBV), PPE, and training at no cost to you.

Without the knowledge of bloodborne pathogens employees and staff could put themselves in a dangerous situation. Bloodborne pathogens are infectious microorganisms found in human blood and other bodily fluids that can cause disease in humans. They can be transmitted through mucous membranes or broken skin by an infected person. OSHA’s Bloodborne Pathogens (BBP) Standard is designed to safeguard workers against health hazards related to bloodborne pathogens.

Universal Precautions (UP) is an approach to practices and procedures that focus on preventing the spread of infections in which all human blood and certain body fluids are treated as if they are known to be infectious.  UP narrows the chance of contacting HBV, HCV, and HIV infections. Having a plan will ensure the safety of each employee. Proper PPEs, the use of devices, tools, and equipment, following SOPs, and handling, storing, and disposing of hazardous waste properly is information needed by each employee.

 OSHA requires employers to have a written exposure control plan (ECP) that is accessible to all employees, OHSA, and NIOSH representatives. ECP is a structural outline on the steps a company will take to minimize the risk of exposure to bloodborne pathogens, a list of hazards of the workplace, operating procedures, and other tasks. It is a company’s duty to have every employee fully informed and knowledgeable if they are to ever come into contact with bloodborne pathogens.

Bloodborne pathogens are microorganisms that can cause diseases in humans, including HBV, hepatitis B virus and HIV, human immunodeficiency virus (HIV). It is crucial for cleaning staff and employees to understand bloodborne pathogens because these microorganisms could be potentially transmitted through infected materials if there is exposure to blood, vomit or saliva. Not only cleaning staff and employees are in risk when handling and touching infected materials, but they could be at risk if mucus membranes are exposed though the nose, mouth or eyes. 

The lack of information and available resources could be extremely dangerous. Every cleaning company should have information and available resources like an emergency plan or procedures established when a potencial exposure occurs. The universal precautions control plan should be followed when handling contaminated materials to avoid getting to a dangerous situation. 

There are several steps a cleaning staff and employees should follow to prevent getting infected, the first one is to use protective gear all the time when handling infected materials or being around a person who has been diagnosed. The second step is to properly clean infected areas, using protective gear, to prevent others to get infected. And, the third step is to dispose those materials properly, using labels like red or orange. 

As a conclusión, it's crucial for cleaning staff and employees to understand bloodborne pathogens because it can help to prevent getting infected, it also helps the staff to learn and follow procedures stablished when handling infected materials, it helps the staff and employees to learn about the proper way to disinfect and dispose infected materials with the purpose of not only take care of the employees, but also prevent other individuals to get infected. 

Nothing pulls your focus more than an unhappy and unsatisfied customer. No matter how good your your product or service is there will always be a few customers that are not happy; its inevitable. What separates great businesses from the bad or mediocre businesses is how you handle an unhappy customer. In modern era, news travels fast so that one unhappy customer can turn around and tell 8 of their friends and each of those friends can tell more friends and the unfortunate chain of events carrys on.

Fortunately, at IJCSA our fantastic janitorial professionals are trained handle these customers using the 7 essentials of excellent customer service. First we listen to our customer's concerns to make sure we fully understand their problem while being friendly and respectful. Next we empathize with them and quickly jump on top of crafting a solution to solve their problem. After the situation has been handled, we follow up with the customer to see if everything has been resolved and if there is anything else we can help them with.

This process shows our customers that we care about their concerns and are always available to solve whatever problems they may be having. Thus, we restore customer relationships and ensure satisfaction.

Implementing medical cleaning practices in both residential and commercial environments is essential for protecting public health and establishing hygienic spaces that guard against harmful bacteria, germs, and viruses. The International Janitorial Cleaning Services Association (IJCSA) offers a detailed framework for cleaning professionals to comply with stringent healthcare cleaning standards. These standards prioritize the use of hospital-grade disinfectants, systematic cleaning of frequently touched surfaces, and comprehensive sanitation procedures. By embracing these practices, cleaning services can significantly reduce the risk of infections and enhance the well-being of residents, employees, and visitors.

Residential areas greatly benefit from medical cleaning protocols, particularly in high-traffic zones such as kitchens, bathrooms, and living rooms. Regular disinfection of surfaces like countertops, doorknobs, and light switches is vital in preventing the transmission of pathogens responsible for illnesses such as colds, flu, and gastrointestinal infections. The adoption of these practices not only safeguards household members but also fosters a healthier living environment overall. Furthermore, commercial entities, including offices, retail outlets, and hospitality venues, can improve safety for customers and employees by incorporating medical cleaning standards. Cleanliness transcends mere aesthetics; it is also crucial for minimizing the spread of diseases that could adversely affect business operations and customer satisfaction.

The IJCSA Janitorial Services Directory serves as a valuable tool for businesses in search of certified cleaning professionals trained in healthcare cleaning practices. These experts are adept at addressing various cleaning challenges and are knowledgeable in the use of disinfectants approved by regulatory agencies such as the Environmental Protection Agency (EPA). They adhere to protocols that encompass proper waste disposal, air quality management, and the utilization of eco-friendly cleaning products to lessen environmental impact.

https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices

The adoption of medical cleaning protocols in both residential and commercial environments is essential for ensuring public health and establishing sanitary conditions that defend against detrimental bacteria, germs, and viruses. The International Janitorial Cleaning Services Association (IJCSA) offers an extensive framework for cleaning professionals to follow stringent healthcare cleaning guidelines. These guidelines highlight the importance of utilizing hospital-grade disinfectants, methodically cleaning frequently touched surfaces, and implementing comprehensive sanitation practices. By embracing these protocols, cleaning services can significantly reduce the likelihood of infections and enhance the health and safety of residents, employees, and visitors.

https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices

When it comes to janitorial and cleaning services, exceptional customer service sets the foundation for success. At IJCSA, we believe that putting customers first is more than a goal—it’s our standard. Our members are trained and committed to going above and beyond, ensuring every client receives personalized attention, prompt responses, and a spotless finish to their space. Great customer service in the cleaning industry isn’t just about doing the job; it’s about building trust, maintaining open communication, and consistently exceeding expectations. IJCSA members prioritize your needs, ensuring the cleaning experience is seamless and stress-free from start to finish. Whether it’s resolving a last-minute request or tailoring services to meet unique specifications, our members are passionate about delivering results that leave you impressed every time.

What truly sets IJCSA members apart is their dedication to making customer satisfaction the cornerstone of their operations. Our commitment to excellence is backed by a network of professionals who understand that a clean space is only part of the service—it’s also about how we serve. From high-end commercial spaces to cozy residential homes, IJCSA members tailor their services to match your specific needs while maintaining the highest standards of professionalism. Explore our extensive directory of outstanding cleaning professionals and find your next cleaning partner who will put you first. Visit the IJCSA Business Directory ( https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service)  today to discover why IJCSA members are the trusted choice for exceptional customer care in the cleaning industry. With IJCSA, you’re not just hiring a cleaning service—you’re partnering with professionals who truly care.

By Freddy Jimenez 

In the cleaning services industry, outstanding customer service is what sets a company apart and builds a strong reputation, encouraging client loyalty. Members of the International Janitorial Cleaning Services Association (IJCSA) embody this approach by focusing on customer satisfaction through high-quality service and professionalism. The IJCSA emphasizes not just effective cleaning but also the importance of nurturing strong client relationships.

Good customer service is crucial in the cleaning industry. Research shows that companies that prioritize customer experience see more repeat business and positive word-of-mouth. This is especially true for IJCSA members, who understand that their success depends on meeting client expectations and building trust. By listening to feedback and making adjustments as needed, they create a dependable service that clients can rely on, leading to long-term relationships. This dedication to customer service not only improves how IJCSA members operate but also positions them as leaders in their field, proving that a client-centered approach can lead to long-term growth and a competitive edge. IJCSA  directory can be found in https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service 

When your staff is aware of the exposure that comes with cleaning, it will help them prevent being expose to bloodborne pathogens. Your cleaning staff can be expose to HIV, Hepatitis B and C.  Taking the proper precaution can prevent exposure. Your staff needs to have access to appropriate protective equipment as well as providing your staff with Vaccines for Hepatitis B. Your employees need to learn about using needleless devices.

Also using proper cleaning procedures will help keep exposure down. If exposed, you need to be treated to prevent have more complications. Having the necessary skills on handling needles and sharp objects will prevent exposure. Cleaning staff knowing how to dispose of the objects properly will keep other as well as yourself safe. Not having the right skills and knowledge can potentially be fatal.

You do not want to risk someone's life because of improper handling. Always be aware and alert when it comes to blood and sharp objects. It can be at times very dangerous. Infectious diseases for example are HIC, Hepatis B and C. When you understand safe procession, you will help yourself and others around you be safe.