It's so easy to complain to a faceless, nameless generic email address..  On the other hand if a customer knows you, feels valued, understood and appreciated a small issue can stay just that... a small issue.  No bloated, the sky is falling emails with all the big words and every bigger threats.  Our goal is to make customers feel truly heard, and work together to create a long term solution, not just a band-aid.  Let's be honest, we all fail at times.  The goal isn't perfection, it's partnership.  I'm working just as hard for you as you do for yourself.  My success if yours!  Certainly all customers aren't the same, so it's also important to clarify expectations and follow thru with consistent results. 

Cleaning staff are the first line of defense against the spread of Blood-borne pathogens like HIV and Hepatitis B.  Cleaners working in healthcare or settings where these pathogens may be present have a significant risk of exposure if not trained properly.  It is our responsibility to understand how these pathogens are spread for the safety of our staff and everyone utilizing the facility.   Proper and ongoing training in identifying these hazards, as well as using the correct PPE and chemicals will give cleaning staff the ability to complete difficult tasks with confidence.   

In healthcare and commercial environments alike, cleaning staff are often the silent line of defense against infection and illness. While much attention is paid to doctors, nurses, or frontline employees, the people handling trash, wiping surfaces, and disinfecting restrooms are equally responsible for maintaining a safe space. That’s why it’s essential for every cleaning employee to understand what bloodborne pathogens are, how they spread, and how to protect themselves and others from exposure.

Bloodborne pathogens such as Hepatitis B (HBV), Hepatitis C (HCV), and HIV can be present in even the smallest amounts of blood or bodily fluid. These invisible risks often hide in places that might seem routine to clean  a trash bin in a medical exam room, a restroom floor, or even a desk with a small cut or nosebleed stain left behind. Without proper training, PPE, and protocols, a cleaner could unknowingly expose themselves to serious illness. And once exposed, the impact isn’t just physical  it affects families, livelihoods, and the trust clients place in your company.

Equipping cleaning crews with bloodborne pathogen awareness isn’t just an OSHA requirement  it’s a sign of a company that takes care of its people. When cleaners know how to identify risks, wear protective gear correctly, and respond to incidents with confidence, they not only keep themselves safe, they elevate the entire standard of service. Whether you’re cleaning a medical facility, school, or office, understanding these risks and how to control them should be non-negotiable. It’s about more than compliance  it’s about leadership, protection, and professionalism.

Great customer service in the janitorial and cleaning industry goes beyond simply doing a good job. It is about reliability, communication, and exceeding expectations. Clients trust cleaning professionals to maintain their workspaces, ensuring they are safe, sanitary, and presentable. This trust is built through consistency, showing up on time, and delivering quality results every visit. Clear and open communication is just as important. Customers should feel confident that any special requests, concerns, or issues will be addressed promptly and professionally. Whether it is responding quickly to emails, following up on a service request, or proactively checking in on customer satisfaction, good communication builds strong, long-lasting relationships.

Another major factor in great customer service is attention to detail. Every business has different needs, and understanding what matters most to each client makes a big difference. Some may prioritize restroom cleanliness, while others focus on maintaining spotless floors or disinfecting high-touch areas. Going the extra mile, such as restocking supplies without being asked or offering recommendations for better maintenance, shows commitment to excellence. Ultimately, great customer service in the cleaning industry is about more than just cleaning—it is about being a dependable partner that businesses can count on to keep their environment in top shape.

THE IMPLEMINTATION OF SOME OF THE MEDICAL CLEANING PRACTICES I HAVE LEARNED HERE AT IJCSA IS JUST THE MOST SINCIBLE THING TO DO.

WHY NOT DAMP CLEAN SURFACES IN THE RESTROOM OF THE COMPANIES BATHROOMS.  THE HIGH TOUCH AREAS. ESPECIALLY DURING THE FLU SEASON. LET OUR CLIENTS KNOW THAT WE CARE ABOUT THE HEALTH OF THE COMPANY.

WHEN DOING A MOVE OUT CLEANING OF A RESIDENCE THE SAME COUKD BE DONE TO ALL THE HUGH TOUCH AREAS. AFTER EVERYTHING IN THE BATHROOM HAS BEEN CLEANED THE LAST THING, WE WILL DO IS TO USE A DAMP WRAG WITH DESINFECTANT TO INSURE THAT IT NOT ONLY LOOKS CLEAN BUT WE HAVE DONE OUR BEST TO RID THE HOME OF GERMS.

IMPLEMENTING THESE MEDICAL CLEANING PRACTICES INTO THESE OTHER AREAS I BELIEVE WILL BE AN EASY TRANSITION.

THE IMPLEMINTATION OF SOME OF THE MEDICAL CLEANING PRACTICES I HAVE LEARNED HERE AT IJCSA IS JUST THE MOST SINCIBLE THING TO DO.

WHY NOT DAMP CLEAN SURFACES IN THE RESTROOM OF THE COMPANIES BATHROOMS.  THE HIGH TOUCH AREAS. ESPECIALLY DURING THE FLU SEASON. LET OUR CLIENTS KNOW THAT WE CARE ABOUT THE HEALTH OF THE COMPANY.

WHEN DOING A MOVE OUT CLEANING OF A RESIDENCE THE SAME COUKD BE DONE TO ALL THE HUGH TOUCH AREAS. AFTER EVERYTHING IN THE BATHROOM HAS BEEN CLEANED THE LAST THING, WE WILL DO IS TO USE A DAMP WRAG WITH DESINFECTANT TO INSURE THAT IT NOT ONLY LOOKS CLEAN BUT WE HAVE DONE OUR BEST TO RID THE HOME OF GERMS.

IMPLEMENTING THESE MEDICAL CLEANING PRACTICES INTO THESE OTHER AREAS I BELIEVE WILL BE AN EASY TRANSITION.

Keeping homes and businesses clean is more important now than ever before. Germs, bacteria, and viruses are invisible dangers that can quickly spread and make people sick. Fortunately, we can adopt medical-grade cleaning practices used in hospitals and healthcare facilities to protect our homes and commercial spaces. These practices help us prevent illnesses and maintain healthier environments for our families, employees, and communities.

Medical cleaning involves thorough disinfection of frequently touched surfaces such as doorknobs, handles, countertops, and electronics. Using disinfectants approved by health authorities, and focusing extra attention on bathrooms and kitchens, helps eliminate germs effectively. Additionally, wearing personal protective equipment (PPE) such as gloves and masks during cleaning, which healthcare cleaning professionals always do, ensures cleaners' safety and helps reduce the spread of infection.

Another key practice is regularly changing cleaning cloths, mops, and cleaning solutions to prevent spreading germs from one area to another. Simple habits like frequent hand washing and proper waste disposal further support medical-level hygiene. By integrating these straightforward methods into everyday cleaning routines, we can significantly lower the risk of harmful germs and viruses in homes, offices, schools, and other public spaces.

Professional cleaning companies listed in resources such as the IJCSA Janitorial Services Directory understand and implement these advanced cleaning methods. Choosing professional cleaners trained in medical cleaning techniques ensures the highest standard of hygiene and protection. Adopting medical-grade cleaning practices benefits not only your personal or business environment but also contributes positively to global efforts in protecting people from harmful bacteria, germs, and viruses.

At Ai Cleaning Solutions, LLC of Buffalo, NY, we're proud to have gained essential certifications through the International Janitorial Cleaning Services Association (IJCSA). The knowledge and credentials we've acquired from IJCSA have significantly expanded our opportunities, enabling us to access businesses and markets that would otherwise have been beyond our reach. Our membership in this respected organization positions us to better serve our community and grow our presence within industries that value certified cleaning expertise.

Roy Schukraft - Ai Cleaning Solutions, LLC of Buffalo, NY.

While healthcare cleaning often brings to mind hospitals and clinics, many of the same practices can and should be used in residential and commercial spaces. Medical cleaning standards are designed to reduce the spread of bacteria, viruses, and harmful pathogens—something we all benefit from, whether we're in a doctor’s office or a local office building. By incorporating healthcare-grade cleaning methods into everyday cleaning jobs, we can help protect vulnerable populations and reduce the risk of illness in the wider community.

One way to start is by introducing hospital-grade disinfectants and EPA-registered cleaning products into your regular cleaning rotation. These disinfectants are formulated to eliminate a wide range of viruses and bacteria—including those that cause respiratory illnesses, stomach bugs, and skin infections. Pairing these with microfiber cloths, color-coded cleaning systems, and proper PPE use ensures that germs aren't spread from one area to another. These methods, commonly used in medical cleaning, are especially valuable in high-traffic commercial spaces like gyms, schools, daycares, and retail stores.

Residential cleaning professionals can also benefit from a more thoughtful, prevention-based approach. For example, following a standard protocol that includes pre-cleaning, disinfection dwell times, and final wipe-downs—practices used in terminal cleaning—adds a layer of protection for families, especially those with young children, elderly residents, or immunocompromised individuals. Even something as simple as disinfecting doorknobs, light switches, and shared electronics daily can dramatically reduce the spread of illness at home or in shared housing.

By taking a page from healthcare cleaning protocols, we elevate the entire cleaning industry and contribute to a healthier world. With concerns about public health at an all-time high, cleaning companies have an opportunity—and a responsibility—to implement procedures that prioritize health and safety. For those looking to up their standards, the IJCSA Janitorial Services Directory offers access to certified professionals trained in medical and commercial cleaning. Whether you're building out your own services or hiring a team, using the IJCSA Directory connects you with experts who understand how to clean for health, not just for appearance. By applying healthcare cleaning values across industries, we take an important step toward a cleaner, safer future for all.

Implementing medical cleaning practices into residential and commercial cleaning situations is a smart and proactive way to create healthier environments for everyone. Healthcare cleaning standards are designed to target and eliminate dangerous bacteria, germs, and viruses, reducing the risk of infection and illness. By adopting these practices outside of hospitals and clinics, cleaning professionals can apply the same level of care and precision to homes, offices, schools, and public spaces. This not only improves overall cleanliness but also helps prevent the spread of common illnesses such as the flu, colds, and stomach viruses.

One of the core principles of healthcare cleaning is the use of hospital-grade disinfectants and proper sanitation protocols. In residential and commercial settings, this means focusing on high-touch areas like light switches, door handles, desks, and kitchen surfaces — places where germs are most likely to linger and spread. Certified cleaning professionals from the Janitorial Directory are trained in these specialized techniques and understand how to properly disinfect without causing damage to surfaces, ensuring both safety and effectiveness.

Adopting healthcare cleaning methods also demonstrates a commitment to public health and environmental responsibility. By reducing harmful pathogens in shared spaces, we contribute to protecting vulnerable populations such as children, the elderly, and those with weakened immune systems. This approach aligns with a growing global effort to promote cleaner, safer environments everywhere we live and work. IJCSA members uphold these values, prioritizing both safety and sustainability in every cleaning job they perform.

Furthermore, using professional janitorial services that apply medical cleaning standards adds an extra layer of trust for clients and employees alike. Whether it's a daycare center, corporate office, or retail space, knowing that expert cleaning practices are in place gives people peace of mind. The Janitorial Directory connects you with experienced cleaning professionals who can help implement these advanced techniques, ensuring your spaces remain healthy and protected from harmful germs and viruses every day.

Cleaning employees and staff play a critical role in maintaining safe and hygienic environments particularly in workplaces like hospitals, schools or public places where exposure to bloodborne pathogens is a potential risk. Understanding bloodborne pathogens like hepatitis B and HIV is important because these microorganisms can be transmitted through blood or bodily fluids. Without proper knowledge, cleaning staff might put themselves or others at risk by mishandling contaminated materials. Cleaning staff should be trained to follow the Universal Practices and Protective Precautions.

One of the best ways to avoid injury or the mishandling of contaminated materials is proper training. All cleaning employees must be trained and understand the OSHA guidelines. When staff is well-informed they can confidently implement procedures like using disinfectants correctly, labeling infected waste and knowing how to report any incidents. Along with training, the use of proper PPE is necessary to work safely and efficiently. Cleaning staff should be equipped with PPE like gloves, masks and eye protection. The disposal of these items are just as important. 

Finally, knowledge of bloodborne pathogens enhances the overall effectiveness of cleaning staff. Knowledgable employees are more likely to approach their task with diligence and precision. The staff will be able to decontaminate an area to make it safe for not only themselves, but also safe for the public. The cleaning staff are valuable and essential to providing a safe environment. Ultimately, investing in education about bloodborne pathogens transforms routine cleaning to a vital line of defense against the spread of disease.