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 International Janitorial Cleaning Services Association

  Storm Damage Update 9/19/26  - We are experiencing high call volume. To find a certified water damage restoration service near you please click here. 


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What is Great Customer Service in the Janitorial Industry

19 Sep 2026 11:02 AM | Demetra Coasey

Great customer service in the janitorial industry means caring for and understanding your customer needs. More specifically, it is important for the customers to be heard. It is also important to have open communication, reliability, trust and be proactive in problem solving.

Professional cleaning is not just about cleaning the surface of things, but more importantly getting to the root of the dirt and debris.  Members of IJCSA Business Directory are invested with their customers and make them their TOP priority. IJCSA members are thoroughly trained and certified in a vast arena of janitorial serves.

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