as a professional cleaning business owner I must say I am very pleased to have gained the knowledge on customer service. anyone would think it’s something simple to have good customer service skills but the things I’ve learned here helps solve difficult situations with customers and how to truly care for their needs. as easy as the sounds a smile goes a long way positive attitude goes along way, looking at a customer in their eyes, showing them that they are understood and heard just gives a high sense of comfortability and ease. There’s nothing better than showing your customer that you understand what needs to be done shows so much confidence. the members here at IJCSA have to be the most qualified group when it comes to customer service and I know this because the customer service training was provided top members like www.spacepearlcleaning24.com and ww.medicalcleanprop.com and I how to approach different situations with customers especially if they’re dissatisfied how to turn that situation around. customer service training course here at IJ CSA is very detailed in specific on what to do and not to do. I would recommend anyone who is starting any type of business to take this customer service training. This will ensure that customers will always be a priority.