Quality customer service is the responsibility of all staff. Great customer service can build lasting relationships with clients at every level.  At IJCSA members are trained with the most current cleaning information and ready to deliver a service that exceeds many expectations. They believe the customer service its' members delivers has made it possible to establish, and build meaningful relationships. IJCSA teaches seven essential steps to help you achieve excellent customer service, loyalty from clients, and growth for your brand. 

Sometimes in the cleaning and janitorial business customers are not happy with the service they receive. IJCSA provides training to teach its members how to handle a situation where the client is unhappy. The steps are taught to guide you to listen and understand your customer, and help solve the issue. They show you a structured way to work through the problem and keep your customer satisfied. IJCSA believes that exceptional customer service is a priority and it is vital to the success of any business. Please use the link below to see a list of professional cleaning members that are trained and certified with the customer service guidelines they provide. 

https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service