Bloodborne Pathogens awareness is essential to all. Hepetitis B, Hepititis C and HIV are infectious Bloodborne Pathogens that put individuals at risk of serious illness if come in contact. It is crucial to make sure anyone working in any industry known for possible risk receives adequate training on how to: prevent exposure, minimize risk and to properly clean and dispose of bodily functions. Understanding the risk is to know that not only the persons involved in exposure but also to the persons handling the waste and even persons who use the exposed area following an incident. Employers must keep record in the OSHA data sheets following any bodily function exposure as symptoms may not show for a couple years after exposure.

Any persons involved in the cleanup of bodily fluids must resort to the proper exposure cleaning kit and utilize the appropriate PPE. It is important to understand the correct way to cleanup using approved cleaning solutions and dispose of waste to prevent further exposures. Using the bio Hazard bags and sharps containers play a key role in how the waste is handled. 

It is very important to be aware of how to properly dispose of waste but using the correct protocols in removing PPE is just as essential in preventing exposure. Cleaners should start from head to toe in removing PPE and taking gloves off last making sure to flip inside out when removing to minimize contact. 

Cleaning professionals do more than make spaces look good. They are part of what keeps environments safe, and OSHA recognizes that this work sometimes includes real health risks. Under OSHA’s Bloodborne Pathogens Standard, any worker who might encounter blood or certain bodily fluids needs training on how to protect themselves. For cleaners working in homes, rentals, offices, or shared facilities, this is not theoretical. Unexpected messes happen. Knowing what bloodborne pathogens are and how exposure occurs means a cleaner can respond calmly and safely instead of guessing in the moment.

OSHA training focuses on practical protection. Cleaning staff learn how exposure can happen, when to treat a spill as a potential hazard, and how to use protective equipment and cleanup procedures correctly. These habits dramatically lower the chance of accidental contact through cuts, splashes, or improper disposal. Just as important, the training builds confidence. When someone understands the risks and the steps to take, they are far less likely to rush, ignore a hazard, or improvise in ways that could put them at risk. They approach the situation with a plan, which protects both them and anyone who enters the space afterward.

There is also a professional responsibility tied to this knowledge. Cleaning is not only about appearance. It is about protecting people. OSHA’s standards exist to support workers while helping businesses maintain safe, healthy environments. When cleaning staff understand bloodborne pathogen precautions, they help prevent contamination, reduce liability, and contribute to a workplace culture that takes safety seriously. Bloodborne pathogen awareness is not extra or optional. It is part of doing cleaning work responsibly, confidently, and with respect for the real-world conditions that come with the job.

Finding a reliable home cleaning service shouldn’t feel overwhelming. Whether you’re searching for routine house cleaning, deep cleaning, move-in or move-out services, or recurring maid service, working with an IJCSA-certified residential cleaning professional gives you peace of mind. IJCSA Members are trained to follow industry standards for safety, sanitation, and professionalism, helping ensure your home is cleaned correctly, consistently, and with respect for your space and belongings.

When choosing a residential cleaning company, it’s important to look beyond price alone. Professional house cleaners should be properly trained, insured, and knowledgeable about safe cleaning practices, including product use, cross-contamination prevention, and allergen awareness. IJCSA members meet these expectations and are committed to ethical business practices, clear communication, and high-quality results—whether you need weekly house cleaning, biweekly maid service, or a one-time deep clean for your home.

To make your search easier, the IJCSA Home Cleaning | Maid Service Directory connects homeowners directly with certified cleaning professionals in their area. Instead of guessing who to trust, you can confidently find experienced residential cleaners who specialize in home cleaning services, apartment cleaning, and customized maid services. Visit the directory here to find an IJCSA-certified professional near you:Your home deserves care from professionals who value cleanliness, safety, and trust. When you choose an IJCSA member through the Home Cleaning | Maid Service Directory, you’re choosing a higher standard of residential cleaning service—one that puts your home, health, and satisfaction first.

Looking for a trusted carpet cleaning service?

GLOBAL JANITORIAL AND MULTISERVICES As a proud member of the International Janitorial Cleaning Services Association (IJCSA), our certified carpet cleaning professionals are committed to providing you with top-notch, reliable, and eco-friendly carpet cleaning solutions. Whether you're dealing with stubborn stains, allergens, or just want to refresh your home, our experts use the latest techniques and safe products to leave your carpets spotless and fresh. With an IJCSA-certified team, you can rest easy knowing your carpets are in the hands of trained, experienced professionals dedicated to quality and customer satisfaction. Find a local, certified carpet cleaning service near you today visiting https://www.ijcsa.org/Carpet-Cleaning-Directory 

Great customer service in the janitorial and cleaning industry starts with being truly aware of what the customer wants. It’s not just about emptying trash or mopping floor it’s about listening, asking questions, and clearly understanding the needs of each client. Strong cleaning companies take the time to clarify expectations up front, identify problem areas, and create practical solutions that actually work. Whether it’s adjusting schedules, focusing on high-traffic areas, or responding quickly to special requests, great customer service means putting the client first and making sure nothing is overlooked.

That customer-first mindset is a priority across the International Janitorial Cleaning Services Association (IJCSA) network, including trusted companies like Scheel Cleaning Services. Businesses connected through IJCSA understand that meeting and exceeding expectations is what builds long-term relationships. They focus on clear communication, dependable service, and follow-through, ensuring clients feel heard and supported. When issues come up, solutions are provided quickly and professionally, with the goal of keeping facilities clean, safe, and running smoothly.

IJCSA promotes high standards of professionalism and service throughout the cleaning industry by connecting customers with reputable companies that take customer service seriously. From understanding client needs to delivering consistent results, IJCSA-affiliated businesses make customer satisfaction a top priority. To find reliable cleaning professionals who are committed to awareness, problem-solving, and meeting expectations, visit the IJCSA Business Directory at
International Janitorial Cleaning Services Association - Find Cleaning Service

Choosing a company listed in the IJCSA Business Directory means choosing a cleaning partner that values your business, respects your space, and delivers the kind of customer service you can count on.

Running a successful commercial cleaning business requires more than just knowing how to clean effectively. It demands understanding what your clients expect and addressing their concerns before they become problems. For commercial cleaning companies managing multiple client relationships, preventing complaints is far more efficient than resolving them after the fact.

Customer complaints not only damage your reputation but can lead to contract terminations, negative reviews, and lost revenue. By identifying the most common issues clients raise and implementing preventative measures, you can significantly improve client satisfaction and retention.

Let’s examine one of the most frequent cleaning customer complaint and practical strategy to avoid it..

Late Arrivals or No-Shows

Few issues damage client trust faster than unreliable service. Late arrivals or, worse, complete no-shows leave clients frustrated and questioning the professionalism of your operation.

Why This Happens:

• Poor scheduling practices
• Inadequate staffing levels
• Insufficient backup plans
• Communication breakdowns between management and cleaning staff
• Transportation issues

How to Prevent It:

1. Implement reliable scheduling systems: Use dedicated scheduling software that allows you to track employee availability, location assignments, and potential conflicts.
2. Build in buffer time: Schedule cleaning teams to arrive 10–15 minutes before their official start time to account for traffic or other delays.
3. Create contingency staffing: Develop a roster of on-call employees who can fill in when regular staff members are unavailable.
4. Use geofencing and digital check-ins: Implement timekeeping solutions with geofencing capabilities to ensure staff arrive at the correct location and time.
5. Communicate proactively: If delays are unavoidable, contact the client immediately to explain the situation and provide an updated arrival time.

By addressing attendance and punctuality issues, you can eliminate one of the most common cleaning service complaints while demonstrating reliability and professionalism to your clients. IJCSA Business Directory

Your cleaners aren't nurses. They're not drawing blood or changing wound dressings. But they're the ones wiping down exam tables, emptying trash cans, and mopping bathroom floors after patients leave. That means they're walking into exposure risk every single shift. A bandage in the waste bin. A smear on a doorknob. A splash in a restroom sink. If your crew doesn't know what they're looking at—or what to do when they find it—you've got a liability problem and a safety failure waiting to happen.

OSHA doesn't care that your people aren't clinical staff. Under 29 CFR 1910.1030, anyone with "reasonably anticipated" contact with blood or other potentially infectious materials falls under the Bloodborne Pathogens Standard. That includes janitorial workers in medical facilities. Full stop. Hepatitis B, Hepatitis C, HIV—these aren't abstract threats. They're real pathogens that survive on surfaces and transmit through cuts, cracked skin, or mucous membranes. One moment of ignorance—bare hands on a contaminated surface, improper disposal, skipped PPE—can change someone's life permanently.

Training isn't a checkbox. It's protection. Your crew needs to recognize biohazard labels, understand universal precautions, know how to handle contaminated materials, and respond correctly if exposure happens. They need to know why the gloves matter, why the disinfectant contact time matters, why reporting matters. When your people understand the stakes, they stop cutting corners. They protect themselves, they protect your clients, and they protect your business from OSHA citations and worse.

Bottom line: Bloodborne pathogen training is non-negotiable for any cleaning operation in healthcare environments. If your vendor can't prove their crews are trained and compliant, find one who can.

Upon completing the IJCSA Green Cleaning Certification, I am proud to stand behind a standard that reflects not only professional competence, but also integrity, stewardship, and care. This certification affirms that my company and I understand the responsibility that comes with cleaning environments where people live, learn, work, and heal. Green cleaning is not about doing less—it is about doing better. It means using eco-friendly cleaning products, non-toxic disinfectants, low-VOC solutions, and sustainable cleaning methods that protect human health while maintaining high-performance results. Being IJCSA Green Cleaning Certified signals to clients and communities that safety, accountability, and environmental responsibility are embedded into how we operate every day.

Daily implementation of a green cleaning program begins with intentional product selection and process control. All cleaning agents are carefully evaluated for environmental impact, proper labeling, and safe chemical composition, favoring biodegradable cleaners, concentrated solutions, and responsibly sourced products. We apply strict dilution control to prevent overuse, rely heavily on microfiber systems to reduce water and chemical consumption, and prioritize HEPA-filtered equipment to support healthier indoor air quality. Routine task sequencing—cleaning from high to low, dry to wet—ensures efficiency while minimizing cross-contamination. Every member of the team is trained to understand not just what to clean, but why these green practices matter.

Equally important is protecting the people behind the work and those who occupy the space afterward. A green cleaning program centers on worker safety, population health, and environmental stewardship. By reducing exposure to harsh chemicals, fragrances, and volatile organic compounds, we help safeguard children, seniors, individuals with respiratory sensitivities, and our own cleaning professionals. Ongoing training, documentation, and accountability ensure consistency and compliance with green cleaning principles. As an IJCSA Green Cleaning Certified professional, I proudly align with a network of responsible providers listed in the IJCSA Green Cleaning Directory, reinforcing transparency and trust. Green cleaning is not a one-time decision—it is a daily discipline, a leadership choice, and a legacy commitment to cleaner spaces and a healthier world.

In today's Cleaning industry, it is essential that all cleaning company owners, particularly, members of IJCSA, have made themselves aware of the environmental situation on hand, as it relates to how the harsh chemicals and cleaning solutions being used for decades have proven to be a serious hazard to every living creature on the face of the earth. It incumbent of us to be a part of changing the mindset of the populous.

It is proven by most if not all of us, that "Going Green" is the best and safest option- in all aspects of our lives. We need to remove harmful chemicals and replace them by using all eco-friendly products.

A large percentage of consumers are in synch with this safer, cleaner way of living and therefore have an expectation of us "cleaning company owners", to ensure we have acquired a similar mindset; and are capable to deliver 100% Green Cleaning services using bio-degradeable products. 

IJCSA provides a superb educational website for its members, whereby any consumer can use its resources in Finding a Certified Green Cleaning Janitorial company in your area. International Janitorial Cleaning Service Association  online resource provides consumers with a peace of mind and satisfaction that companies listed are reputable.

IJCSA provides a broad array of training/certification courses to equip all members with the necessary knowledge to keep us current in the industry. It is important as members that we utilize the great resources provided to us. These certifications will enhance our company image whereby we showcase that we have raised the bar in the industry, setting us apart from the other "cleaning companies".

Be sure to sign up to all available certification courses offered by IJCSA by clicking on the following link:  https://www.ijcsa.org/Green-Certification-Course

Green Clean Home Care Services are 100% eco-friendly and chemical free cleaning company and we are ensuring we keep informed on IJSCA' member discussion forums and are embracing the relevant training courses.

Bloodborne pathogen awareness is one of the most important areas of workplace safety, especially for cleaning employees and staff. These workers are often on the front lines of exposure to potentially hazardous materials, including blood and other bodily fluids that may carry infectious diseases such as hepatitis B, hepatitis C, and HIV. Without the proper knowledge, training, and protective measures, employees could unknowingly put themselves and others at risk. Understanding the dangers associated with bloodborne pathogens creates a culture of safety and ensures that every staff member takes the proper steps to protect themselves in the event of exposure.

In addition to protecting personal health, training in bloodborne pathogen safety also safeguards the workplace as a whole. Cleaning staff often handle sharp objects, trash, restrooms, and medical or accident-related cleanup areas, all of which can present contamination hazards. By following OSHA standards and adopting universal precautions—treating all bodily fluids as potentially infectious—employees reduce the risk of spreading harmful pathogens to coworkers, clients, or the public. Proper use of personal protective equipment (PPE), safe disposal of contaminated materials, and thorough disinfection protocols keep the environment safe and compliant with health regulations.

Beyond compliance and risk prevention, bloodborne pathogen training also instills confidence and professionalism in cleaning staff. When employees know how to respond calmly and correctly to potential exposure incidents, they demonstrate competence and responsibility to both management and clients. This preparedness builds trust in the company’s services while giving employees the peace of mind that their safety and well-being are valued. Ultimately, awareness and education about bloodborne pathogens are not only legal and ethical obligations—they are essential investments in employee safety, workplace integrity, and public health.