First class customer service means providing quality cleaning, by trained professionals, with integrity and accountability. With an IJCSA professional you can be assured you've hired a top notch cleaning service that will keep your business looking it's best from top to bottom. 

An IJCSA professional will always have the customers needs in mind while working to ensure that you're 100% satisfied with your cleaning. If for any reason you are not completely satisfied, we will work with you to make sure we have listened to your concerns, solved any issues that have come up, and make every effort to see that we don't repeat the same mistake. An IJCSA member cleaning service provider will always do their best to make sure your satisfaction is our number one priority. An IJCSA member can be found here in our IJCSA Directory.

 At Pamela's Sensational Cleaning Service we plan to implement green cleaning into our business by equipping our employees with the knowledge and tools to provide the BEST green clean possible while keeping our employees and customers safe. We know that hazardous products containing hazardous chemicals are not only harmful to us but also to the planet. With our green clean certification we plan to stop the use of such cleaning products by replacing them with the best green clean products on the market. In doing so we will be one step closer to a greener planet and a greener clean at Pamela's Sensational Cleaning Service. Also with our green clean certification we will be granted the opportunity to gain more business. While also reducing the number of hazardous cleanings. This certification will not only confirm but establish we are a green clean service. Meaning we have our employees, customers, and planet in mind while providing a sensational clean.

  We now live in a time of uncertainty, where no one knows any one truly.  This comes down to the point of keeping clean.  It is extremely important to practice proper and safe measures when dealing with any kind of cleaning or emergency response.  Its not just cleaning, put on gloves and go.  There is a safety protocol to follow as well as a step by step guide to protect employees, and owners.

  With cleaning normally comes a punch list.  Step 1- completion of job.  Each punch list should start with what type of clean are we dealing with, what is the severity, what caused it.  Ultimately, gloves and mask are first thing.  Also depending on what is being cleaned and the process may require extra PPE.  But gloves and a face mask are key at a minimum.

  We don't walk into a job without proper safety gear.  With virus's and disease such as HIV, HBV, Hepatitis, and so forth some things are very important.  Such as not pushing down on trash, and being cautious about tight areas as theres no way of telling if there is a syringe or something that can puncture skin.  If someone else is sick or there are body fluids present, sanitization is key.  In a situation such as that each staff member would need to be suited with PPE gear to prevent catching or transferring something, or getting injured or sick themselves.

  We as people are social, with that comes the inherent risk of cross contamination.  To prevent this all staff should be trained in exercising protocols from beginning to decontamination of themselves before getting into a vehicle, eating, drinking, smoking etc.  

When in the cleaning business, it is best to be versatile in all areas of cleaning and disinfecting. This will not only help to build the business, it will also demonstrate the magnitude of knowledge that may be needed if the company wish to expand the service to other areas. 

Most cleaning companies just clean and when asked to remove stains or bad order from a room, they may not think that the carpet could be the reason for the odor from spills or dropped food. You providing a knowledgeable and professional service.

Ever had doubts that you might end up with a shrinked carpet onced you get someone to do it for you? Well, if you coupled poor equipment and untrained staff, you would most likely get that kind of result,

But with IJCSA certified members, you have a 110% guarantee you and your carpet will be in good hands. All members went through extensive training to provide customers the satisfaction that they need. 

Here are some of our members that would help you out with your carpet problems:
https://fortisshield.net/
www.veppaservices.com
https://www.prestigefamilysolutions.com/

The main reason for cleaning employees and staff to know about blood borne pathogens is safety and health.  Not knowing what blood pathogens are or how to prevent the spread is key in protecting oneself as well as family and friends.   Also, knowing how blood pathogens transfer from person to person is important knowledge so that one can properly clean up after a possibly contaminated area or facility and prevent infectious diseases from spreading, such as HIV and HBV.

It is important to know what the proper equipment to use when cleaning vomit, blood, or any bodily fluids that transfer pathogens such as gloves, eye protection, and disinfectant chemicals that kill pathogens.  Also, never eat, drink, smoke, or apply lip balm or make up in areas with possible blood borne pathogen exposure and never manually compress trash or splash or splatter when cleaning up.  It is also important to follow proper protocol and contact your supervisor immediately if you believe you came in contact with blood borne pathogens.

Knowing how pathogens travel is very important so that proper precautions can be taken in cleaning and discarding contaminated equipment properly.  Properly disposing of equipment and materials used to clean blood, saliva, or vomit is also key in possibly spreading pathogens that spread viruses and disease.  Having color coded containers or bags such as red or orange helps to easily identify possibly contaminated items and should be used for blankets, sheets, and towels so that anyone handling these items can take extra precautions when handling and can wash and sanitize them properly.  Also using tongs and spatulas when picking up contaminated material decrease the possibility of spreading possibly contaminated pathogens.  Properly cleaning the equipment used to clean up blood borne pathogens is crucial as well.  Always clean all the equipment that came in contact with possible pathogens and always decontaminate surfaces as well as washing machines, mop, mop bucket, spatulas, tongs and every piece of equipment that may have been exposed. 

Good customer service is the front line that gives the customer a notion whether they will receive good or bad services from a company. Greeting the customer with a positive attitude and the willingness to provide a service that generates the concerns and needs of the customer can develop a longtime relationship in doing business.

Most customers want to be understood and expecting whatever matter that is described to the individual that is representing the company is treated as a personal issue with the representative and is handled with the upmost importance.

For great customer services businesses that stride to make their customers feel and experience a great atmosphere of understanding and provide top notch service to correct any problem or give sound advise, click the link IJCSA Business Directory. 

Spring is here! Time to clean all the winter soil and grime from the carpets and rugs in your home. Let the professionals at IJCSA link you to a trusted company near you! https://www.ijcsa.org/Carpet-Cleaning-Directory 

It is so important for rmployees to know about Bloodborne Pathogens to create awareness and education to the possible exposure to infectious diseases.  It’s critical for each employee to treat every situation as if they are being exposed to bloodborne pathogen when cleaning.  This mind set will create an environment of caution.  This aligns with the CDC that establishes the “Universal Precautions.” 

Also, it’s important to educate the employees on the definition of Bloodborne Pathogen.  If the employee has the correct understanding, this will alleviate any misunderstanding down the road. “Bloodborne Pathogen defined are pathogenic microorganisms that are present in human blood and can cause disease in humans. These pathogens include, but are not limited to, Hepatitis B Virus (HBV) and Human Immunodeficiency Virus (HIV) (associated with AIDS).

Finally, informing the employee of the importance wear personal protective equipment (PPE).  In addition to never eating, drinking or smoking or applying lip balm in an area where there is the possibility of bloodborne pathogen exposure.

Good customer service is going the extra mile in making sure your customer is happy and satisfied with the service received. Cleaning staff provide service that is attentive and completed in a timely manner. Implementing good customer service practices in your janitorial business not only create longevity business relationship, but many referrals by word of mouth. Although sometimes janitors are looked down on, people are well aware of how we reflect positively on the company or business we service. 

One of the greatest examples of good customer service is the team at IJCSA. They make sure questions or concerns are always answered in a timely manner. The staff is very knowledgeable and always willing to go the extra mile of making sure you receive the valuable information you where seeking. What I love about IJCSA is that not only is the staff helpful, but all the members who help make up IJCSA who can be found in this great business directory IJCSA Business Directory. Individuals are willing to assist like a mentor would and lead you where you need to be or trying to go. IJCSA also supply each member with proper customer service training https://www.ijcsa.org/page-826003. Last but not least, IJCSA members always welcome new members with open arms. That's a good feeling. :)