Good customer service is important in any business but specifically in services such as the janitorial profession. According to video there are seven things that make up good customer service. These things are, the things that every customer want, to be heard, understood and feel important, SEC which i will explain in the next paragraph, listen to the customer, emphasize with the customer, create solutions to your clients problems, clarify the solution, and follow up with the solution. All of these things are equally important when providing good customer service. 

Something on the list that is important to dig into in detail is S.E.C. which stands for, smile, eye contact, comment. It is important to always provide service with a smile. As customers we have come to expect that service people smile at us. Eye contact is another essential aspect of the customer relationship that is necessary. It's odd when someone doesn't look you in the eye. Lastly is comment. While listening is important, commenting to customers on solutions is very important as well. 

      At K.O. Stone has a good Service. we know how to listen and understand our customers. we always have a good communication, we are smiling, good eye contact. when they have a problem arise we always have the solution to the problems.

BY : JOAO XAVIER 

Are you looking for a company that you can trust to clean your carpets with the proper care? https://www.ijcsa.org/Carpet-Cleaning-Directory is the only place you need to go to find this service. Just know that when choosing anyone of the members of https://www.ijcsa.org/Carpet-Cleaning-Directory that you time and money went to a great investment. You won't be sorry.

Members of IJCSA - https://www.ijcsa.org/Carpet-Cleaning-Directory take extra care of your carpets. Choosing a member of https://www.ijcsa.org/Carpet-Cleaning-Directory, will not only enhance your chances of finding an amazing company, but also awesome customer care. 

 Having fresh carpet can change the auras of your home. There are many germs and bacteria that can get trapped in you carpet. Make sure when you are looking for a company to service your carpets, check https://www.ijcsa.org/Carpet-Cleaning-Directory first!

Key Advantages Of Hiring A Cleaning Person Or Company That Has Passed The IJCSA RCS Certification are that your are hiring a company that has been educated in the correct steps to clean your house and also learned important safety requirements with chemicals, training employees and implementing procedures to follow to keep everyone safe and happy.

Check out the IJCSA Member Directory today for a certified residential house cleaner and put your mind at ease.

 In order to provide a good customer service with care and satisfaction with smile with understanding in what you are doing, using eye contact listening and understanding in what the customer wants, at ko stone we are professionals who provide quality service where all professionals are qualified.

By. ALDO SOARES DE OLIVEIRA NETO 

  I've been using green alternatives to clean my house for years. Recently I've began implementing  green cleaning in my business as well. lts's not only better for you but it is also less hazardous on the environment. 

  They offer many cleaners on the market and the majority of them contain harmful chemicals that can cause negative side effects. I've been using more friendly alternatives. One example is Peroxide! Instead of using bleach that has a overwhelming smell that can cause damage to the lungs and organs. Peroxide can sanitize the same without the terrible smells. Its works great on kitchen counters and sinks even cutting boards. On larger surfaces like in the shower I use a mix of vinegar and dawn and boy can it make a shower door shine! Cuts through soap scum like no other. 

 Some other steps I've taken is using norwex glass rags instead of paper towels. Not only is it more cost effective but really does make the glass cleaner by not leaving any streaks or residue from the paper towels. We also use mops that have removable washable pads instead of disposable pads or mops with heads you arent able to take off  and wash. 

  I'll continue to find green alternatives and provide safer and greener approaches for my customers. Everyone loves a clean house and it's a good feeling to know your not harming yourself or the environment In the process. 

        Customer service is here to meet every need of the customer, Listening and understanding all the time, especially when they have a problem.  As a IJCSA Member, we need to make sure our customers receive the best possible service in all parts of the work, before, during and after. Our customer wants to be understood, they want to feel cared for. That’s what we do!

       As an IJCSA cleaning service, we are specialized professionals, to clean and serve our customers with respect and commitment, also following all standards necessary for an healthy environment, we believe that putting customers and clients first, we will be able to maintain what is necessary for your well being. We are here for whatever you need!

  With our good service we always understand our client and we listen. Good communication is the key to our good service. we always do our most for them to trust our work. At K.O. Stone our employees are always smiling and have a good relationship with our customers. 

BY: FERNANDA LEONEL DIAS 

Customer service is the heartbeat of any company. When it comes to IJCSA, customer service is essential. If our customers are happy or unhappy, we will go to great lengths to ensure we come up with a solution or keep them happy. 

Anyone of our members have made all efforts to have the best customer service to their clients. You can see for yourself by picking any of our members here  https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices. Janitorial services aren't just about cleaning, we care for our customers health and happiness.