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 International Janitorial Cleaning Services Association

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Customer Service

21 Feb 2021 12:38 PM | Anonymous

Great Customer Service is key to any business. If the customer is not happy your business will not succeed. Regarding a cleaning business, customer service is everything. When you are being trusted to be in your customer’s homes, they are really placing all their trust in your company. Customer service is not just being kind to your customer or saying yes to whatever the customer wants or says. Customer service is always having and maintaining honest communication, providing the best quality service you can provide, going the extra mile with each customer you have.

Customer service is caring for what your customers cares for, customer service is providing what your customer wants, but most importantly what your customer needs.  Many times, your customer will not know what they need, they may just hire you to do the floors or windows and baseboards. It is good customer service to kindly informed them of the other things in the house that requires immediate attention allowing your customer to make the best decision with the information you provide. Customer service is also guiding your client to what they really need. Respect, Honesty, Reliability, Communication and Caring are part of providing great customer service.

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