International Janitorial Cleaning Services Association

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Customer Service Is Key Factor

30 Mar 2021 11:56 AM | Steven DiMartino

In any industry, sometimes misunderstandings and problems develop that need to be addressed.  When these issues show up, the ability, to address complaints quickly and successfully is key for a healthy client relationship.

The location supervisor and sales representatives are the face of your organization and are key to providing solutions to any client pinpoint.  With customer service, any issues that might develop in the operations can be quickly address and solved.  Listening is a key factor to ensuring customer service is performed at an optimal level.  Also be pleasant and understand.  Be sure to apologize for the situation and find ways to address the situation as quickly as possible.

With customer service, the IJCSA maintenance company can address any situation and continue to improve and grow in addressing future pain points. 

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