International Janitorial Cleaning Services Association

☣ 9/28/21 Covid-19 Update ☣ - We are experiencing high call volume. To find a certified janitorial service near you still in operation and accepting new clients please click here. 


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IJCSA CUSTOMER SERVICE CERTIFICATION

18 Jul 2021 11:36 PM | David Han

Customer Service is paramount for all members of the International Janitorial and Custodial Services Association. Our members put our customers and clients first and great customer service is a priority for us all.

Customer Service is one of those items that can make or break companies. Providing excellent customer service means listening to the customer's needs and expectations and then ensuring that we exceed them. It is also means being responsive and available. Customers and clients can always reach us to discuss their needs. 

Great customer service establishes good will and provides for an excellent relationship going forward. Happy customers and clients provide referrals. Unhappy customers and clients will go out of their way to tell others what made them unhappy. We don't want unhappy customers and clients.

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