Working in 911 cleaning services and hoarding situations you must know great customer service how to comply with your customers needs and listen to what they want done. In order to have satisfied customers. Always handle situations with a orderly mannered way, and do the job in a effective time. Also we must learn to empathize with our customers and be gentle because it may not be easy to speak with our customers and learn to use the correct words and create solutions for our customers needs.