Some companies/individuals do not realize just how important good customer service is to improve their businesses. For my own business, my customer service depends on customer satisfaction. It is very important for me that all of my customers are happy with the services provided. I always take into account any feedback given from customers so I can improve my quality of work. 

I am a small business owner and I do not have any employees. Therefore, I am the only one who enters the client's facility. When I first began my business, I only did residential cleaning. I have been cleaning homes for the past 30 years. I now no longer do residential. I clean an outpatient surgical facility and an orthopedic surgeons office.