When we are speaking about the customer service surrounding our cleaning and janitorial businesses it is important to emphasize that " The Customer is Always Right'. Keeping it in the back of your mind at all times will not always be easy with disgruntled customers, however, the one job that requires you to go above and beyond ( sometimes requiring a full refund to an unhappy customer) will save you time and money by cutting your losses and moving on. Keeping in mind a more personal view of the cleaning services you are providing while being empathetic to the customers situation is key. Putting yourself in the shoes of a loved one having to deal with the grief of a loved ones passing whether it be by suicide, murder, or chronic illness is key. No matter the situation the clean up is revolving around, we take into consideration the mental relief we can provide our customers who are grieving and no longer have to deal with the mess involved around their personal and individual tragedy. Treating customers also with respect, dignity, and compassion as though this were your family or yourself helps in situations that would otherwise be deemed unthinkable and trying to the customer. As a specialty cleaner we can dignify and rectify the situation with privacy and shed a light at the end of the dark tunnel of the parts of life that most choose to ignore. Customers come first in mind and centered in our hearts which will show through our great customer service and confidence from the training we become certified in using ijcsa.org. Whether it be mold, feces, bloodborne pathogens, disease, neglect we can evaluate and correct the situation at hand.