I think I can speak for most of the members & potential customers here in this forum when I say Customer Service out here is on life support. 99% of us in this industry travels from job to job and in our travels we engage with quite a few people on day to day bases. I recall one particular over night job in a remote location where there were only fast food restaurants. Five that sat right across the street from each other. Would you believe that not just one but all five were on a scale from 1-10 on crappy service, neither would make the scale. One saw us walking towards the restaurant and literally ran towards the door to lock it because they were closing in (15mins). The other refuse to let us in because she was short staffed even after we agreed to wait. The other 3 restaurants was similar experiences, and no we did not get anything to eat from all 5. We settled for gas station chips and sodas. The next morning I was on a mission to see all 5 managers and 4 out of 5 were just as bad as the staff the night before. The last manager I literally thought she was gonna cry because of our experience with her staff (The one who locked the door) she made it rain free gift certificates and free breakfast too, AND BOOM we were back on board and ate in the their dining room. The night before we wanted to set fire to it. LOL

As I watch the training video for the customer service certification for IJCSA I ask myself how could we get this message out to the world because people needs to understand that customers not only frequent our businesses because of the great savings but also equally return for the awesome customer service they received and we all know word of mouth can make you or break you. Maybe one day someone will invent a customer service spray or lotion because its a lot of businesses that need the bottle sitting right beside the hand sanitizer. This is an awesome training tool that contains a powerful message. Remember #SaveCustomerService