Wow, IJCSA has truly changed my perspective on customer service. We all know that being polite is important, but understanding how and what actually works requires a new level of knowledge. Customer service is at the core of any company, and in the cleaning industry, it is crucial that customers can perceive your demeanor while you are speaking to them in person or over the phone.

   Customer service may provide us as a cleaning company the ability to keep the clients we now have while easily attracting and acquiring new ones. IJCSA's customer service training offered me the skills to resolve any problems, please clients, and simply figure out how to keep them around so I can expand my business.