The International Janitorial Cleaning Services Association offers a certification program that covers an extensive range of cleaning knowledge. Companies that have enrolled in this program have put in a lot of time studying to thoroughly understand the material. Certification is proof of their competency. Hiring a cleaning company that has completed certifications shows that they have a deeper understanding of the cleaning industry. With a deeper understanding, there is less likely to be a high amount of customer service complaints. The goal here is to be trained well enough in our field to eliminate the majority of problems from ever happening in the first place.

 

These companies have put forth the extra time and energy to complete these courses. It shows that they are willing to go above and beyond the bare minimum that is required of them. It is safe to say that if they are willing to do so in their training, they would be willing to do so with their customers as well.

 

 

On top of the rigorous cleaning certifications offered by the program, members also have the option to complete a customer service course. No matter how trained you at in your field of work, there will always be complaints from time to time, it is inevitable.  This will teach them how to put customers first and show the client that great customer service is a top priority.

 

To find a cleaning company in your area, here is a directory:

https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices