Great customer service is a crucial aspect of operating a successful janitorial and cleaning service. As a business owner it is important to understand that your customers are your top priority. Your focus should be providing customers with a positive memorable experience, making sure their specific needs are met, and building long term relationships with them. 

One key to providing excellent customer service in the cleaning industry is to carefully listen to your clients. This means paying attention to their particular needs, and concerns, and working hard to meet and exceed their expectations. By responding to client feedback and staying actively engaged with them.