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 International Janitorial Cleaning Services Association

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Featured members

IJCSA Customer Service

08 Jan 2025 2:12 PM | Anonymous member

Members of the IJCSA have gone through a high level of training including health and safety standards, cleaning procedures and even customer service! You can find the IJCSA Business Directory at this link provided below. 

https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

IJCSA members are trained on delivering high quality customer service. This includes being approachable and engaging. Body language is a great way to make customers feel more comfortable. IJCSA members have a smile on their face while giving eye contact demonstrating they are ready to engage. 

When IJCSA members handle customer complaints they start with listening! Letting the customer vent, empathizing with the customer while validating their feelings. Clarifying the situation and offer recommendations or solutions to the problem.

The goal is to leave the customer feeling heard, respected and appreciated. Reach out to one of our IJCSA members for your cleaning services today. 

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