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 International Janitorial Cleaning Services Association

  Storm Damage Update 12/5/25  - We are experiencing high call volume. To find a certified water damage restoration service near you please click here. 


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The Importance of Customer Service

03 Aug 2025 12:09 PM | Carson Stone

A good tell today of how a business operates is through Customer Service. Janitorial is a service based business where we are focused on providing quality to our partners through trust that they have in us. Open communication is key in this as we cannot fix a problem without knowing about it which comes to us keeping good communication with our partners. If they feel they aren't being heard and a problem is not being fixed then we are not providing them with the quality we promised them. By having great Customer service we will be able to understand these issues, be able to support our partners by listening to them and resolving any feedback they give us, and be able to stay true to our promise of quality and trust as we service their locations. 

As members of the IJSCA we represent this industry. If we cannot provide good services to our partners and do not have good customer service, then we do not deserve their trust. Members of the IJSCA can be accessed here at IJCSA Business Directory.

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