Customer Service is Vital to any Successful Business

Customers are the heartbeat of every business and if not taken seriously, can be detrimental to the success of any business. You would think everyone would know the importance of customer service. I mean after all, we're all customers ourselves and have had our fair share of good and bad customer service experiences. If you're looking to start a business or already have one but need to master the skills of customer services, here is how we at IJCSA have mastered the skills by practicing and focusing on these essential tactics. 

Every customer is greeted with a combination of a smile and eye contact to be sure they know we are here to help and ready to engage. We listen to our customers. We know that every customer wants to be heard, and they want to know you care. This doesn't mean agreeing with them but if you listen, ask questions to better understand, and show concern this could be enough to stay, or get back on their good side. We like to acknowledge what they're saying, repeat it back to them to be sure we understand then empathize with their experience. This alone can be enough for them to stop pursuing their argument. If this isn't enough that's okay, this just means we have to be a little more creative make up for what could be a stain on our reputation if we don't right the ship. Sometimes you have to think outside the box and come to an agreement. After we've found the solution, we like to reiterate our plans to make things right with the customer to be sure this will be enough to satisfy them. Lastly, we follow up! This can be a phone call, via text, or via email. Checking in with your customers after a service or transaction can leave an impression like no other, it shows that we care... and we do! 

International Janitorial Cleaning Services Association - Find Cleaning Service