While many go into a place of business, medical facility or place of education, one may take the standard of cleanliness for granted, at least until they notice something dirty or out of place. At the same time, what many do not actively recognize is the reason for those standards of cleanliness becoming a "background expectation". That is where custodial and janitorial staff come in. Similar to any kind of live performance, custodial & janitorial professionals are the unsung heroes working behind the scenes, much like the stage crews and stagehands. Without these behind-the-scenes roles, things would be drastically and negatively impacted very quickly.

For example, in medical facilities, the risk of bloodborne pathogens is high, given the nature of the facility itself. Without well-trained, well-supplied and knowledgable cleaning staff, such diseases such as Hepatitis B, Hepatitis C, HIV, and others could quickly run rampant on common high-contact surfaces such as sinks, toilets, doorknobs, and more. As the Covid pandemic showed, even respiratory diseases can spread like wildfire without such staff in place to clean and sanitize the medical environment.

We saw a similar necessity in education centers during the pandemic as well, in actuality it was present in every aspect of society at the time. Working in the background during operational hours or working after-hours, janitorial and custodial professionals worked tirelessly to clean and maintain their buildings, contributing as unsung heroes to the health and safety of the workplace. Even without the risk of bloodborne and respiratory pathogens, this role is still crucial. A clean building is of lesser attractiveness to vermin such as mice and insects, and not all chemicals and tools (i.e. machines) are compatible, let alone usable in every given situation or on every material. This takes more technical knowledge than many would assume at first glance at the industry.

When all is said and done, much like live performances, most will only see the finished production, not realizing the driving force that made it possible behind the scenes. It is this that makes janitorial and custodial staff so important in society.