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News 4 Investigates: Duct cleaning scare sales tactics caught on undercover camera

31 Oct 2014 3:34 PM | IJCSA - (Administrator)
FLORISSANT, Mo. (KMOV.com) -- Seventy-year-old Janet Becker of Florissant got a random call from Anytime Duct Cleaning. The company claimed they could clean her air ducts for about $55. But the bill Becker received by the time they were finished was for more than $2,700.
 
“They dropped it on me in the end,” Becker told News 4 Investigates. She said the crew from Anytime told her she had mold.
 
They installed what appeared to be a lower quality UV light, which alone cost around $1,800. The light was powered with bundled extension cords which had ground wires that were broken off.
 
"They did a half-assed job. I don’t like to say that word,” said Becker. But Becker is not the only customer who feels this way.
 
Dale Ponce, 83, of Ellisville was offered a very similar deal: Air duct cleaning for $44.95. But after the job was complete, he was billed for $600.
 
“They really screwed me around that's what they did … (they said) everything was moldy” said Ponce.
 
The company has an “F” rating with the Better Business Bureau.  The company’s tactics are simple--they offer cheap air duct cleaning to get in the door, then drive up the cost by claiming there's mold.  

More at source: News 4 

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