International Janitorial Cleaning Services Association

Featured member

Featured member

Customer Service Start to Finish & Beyond

04 Jun 2019 10:01 AM | Joe Briarton

Customer Service starts with the first interaction with the customer. Responding to their request for services, quotes or information. Spending the time to answer all questions that explain the services and how the equipment is going to be used. Service includes any questions about cleaning products and drying times. The Service continues on the job with consideration for the customers personal property and any special needs. As the service is being performed explain in detail answers to any customer questions. Safety is also part of the Service plan with clear instructions to keep children or pets, and everyone safe. Service continues with an explanation of the bill for services with contact numbers or emails for any follow-up about the job. Scheduling future cleaning appointments to maintain their services is also part of the Service. And then most important is the follow-up call that the Customer is Happy with the Services!!!


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