International Janitorial Cleaning Services Association

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Featured member

Featured member

Importance Of good customer service at IJCSA

11 Apr 2020 1:58 AM | Ricardo Thomas
We are in a service business/industry. Providing good customer service for your clients can be the deciding factor of their return rate and for potential clients, it can be why they chose your service. Customer service encompasses any interaction, online or off, that a customer or potential customer may have with your company — and it includes the entire experience, from initial contact to final sale and beyond.

Good customer service is different from company to company, but the key characteristics of good customer service include: a rapid response time to service requests, responding to all customer feedback (positive or negative), self-service help documents, and a friction less process for getting in touch with support. 

If your ever looking for a company with amazing training on cleaning and good customer services look no more, visit


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