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Great customer service is essential in every business but even more in the janitorial industry. You can take things for granted and not let one opportunity go out the window. Delivering exceptional customer services at all times is a must.
One of the most critical components in customer service is listening to your customer needs and wants. Secondly, making sure you take those needs and wants into tangible actions and following up with customers all the time.
Thirdly, once you do step one and two, the third step will be to build the relationship with your customer to establish trust in you. Once you accomplished those three steps, everything else should flow fine.
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