How many times has it happened to you? How many times have you received such poor customer service that it left an impression? How long did you wait until you walked out? How many people did you tell about how awful that company was? 

Your customers are your life, and ensuring their satisfied gives your business a long life, but where can you find businesses that know this? Where can you find companies to do business with which embody good customer service, dedication to quality, and empathic complaint resolution?

https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

As I continue to grow and enhance the services offered through my cleaning business, implementing a carpet cleaning program is a top priority. Carpets and rugs are not only a major part of many homes and businesses, but they also act as filters that trap dust, allergens, and bacteria over time. Without proper maintenance, these contaminants can build up and negatively affect indoor air quality and overall cleanliness. By offering certified carpet and rug cleaning services, I aim to provide clients with a full-service solution that addresses deep cleaning needs in a safe, effective, and professional way. Through my training and certification with the International Janitorial Cleaning Services Association (IJCSA), I’m equipped with the knowledge and best practices to deliver superior results using safe chemicals, proper equipment, and proven cleaning methods.

The value of having carpets cleaned by IJCSA-certified members goes far beyond appearance. Certified professionals understand the science behind different carpet fibers, stains, and cleaning agents, ensuring that the right approach is taken for each job. This reduces the risk of damage and extends the life of carpets—saving clients money in the long run. Additionally, a certified technician ensures that cleaning practices are safe for people, pets, and the environment, which is especially important in homes, schools, and healthcare settings. For businesses, professionally maintained carpets create a cleaner, more welcoming atmosphere for customers and employees alike. When customers choose an IJCSA-certified carpet cleaner, they can feel confident they’re hiring someone who is trained, knowledgeable, and committed to delivering excellent results.

Great customer service is the heartbeat of every successful cleaning program—and no one delivers it better than certified members of the International Janitorial Cleaning Services Association (IJCSA). Our members are Highly trained, thoroughly vetted, and genuinely committed to putting customers and their needs first. From clear, friendly communication to reliable and convenient scheduling and consistent results, IJCSA Members take pride in listening to client needs and providing dependable, high-quality service every single time.

At IJCSA, exceptional customer care is not an option—it’s our standard. Whatever your needs, carpet cleaning, janitorial services, or full facility maintenance, our members go above and beyond to ensure complete satisfaction. To find a trusted, customer-focused cleaning professional in your area, visit the IJCSA Business Directory: www.ijcsa.org/Business-Directory.

Great customer service also means understanding the client’s environment. Whether it is a school, medical office, corporate building, government facility, or commercial property, IJCSA members recognize that no two spaces are the same. They clean with purpose—protecting occupants, extending the life of surfaces and flooring, and supporting healthier indoor environments. Clients are not just purchasing cleaning services; they are investing in reliability, compliance, and a professional image that reflects well on their organization.

The members of the International Janitorial Cleaning Services Association (IJCSA) exemplify what great customer service looks like in action. IJCSA professionals operate with industry knowledge, ethical business practices, and a commitment to excellence that goes far beyond “basic cleaning.” From proper chemical use and equipment handling to OSHA awareness, disinfection protocols, and customer communication, IJCSA members are trained to deliver consistent results with accountability. They listen to clients, customize services to fit each facility’s needs, and respond quickly and professionally when adjustments are required—because true service is proactive, not reactive. Some of our members are:

• 1.      The Clean Time
  https://cleanteamcincy.com
• 2.      Jross Cleaning  
  https://cleanteamcincy.com

When you choose an IJCSA member, you choose a network of cleaning professionals who take pride in their craft and stand behind their work. IJCSA represents businesses that are committed to raising industry standards, building long-term partnerships, and delivering service you can trust without constant oversight. That is great customer service—and that is the IJCSA difference. 

As a cleaning professional, the jobs we do can be as varied as the customers we serve. We may clean an office building one day, then a gym the next. If we aren't cleaning a healthcare facility, it may not come to mind to exercise universal precautions. This is a mistake.

Biohazard risks can be present in any and all settings. In an office, you may find an insulin syringe and needle improperly thrown in the waste bin or bloody tissues from a nosebleed or nasty laceration. Therefore, it's important to understand the risks of biohazardous waste, even if you aren't in a patient care area.

By knowing the risks, and making universal precautions a habit, you can better protect yourself from an accidental exposure.

Implementing a carpet cleaning program into our business begins with establishing a structured model built around consistency, quality, and efficiency. We start by investing in commercial-grade equipment, eco-friendly solutions, and technician training to ensure we can deliver both deep extraction and low-moisture cleaning options. Standardized procedures are developed for stain identification, pre-treatment, extraction, and post-clean drying to ensure reliable results across all client environments. This foundation allows us to offer a service that enhances air quality, extends carpet life, and improves the overall appearance of every facility we maintain.

Once the operational framework is in place, we integrate the carpet cleaning program directly into our existing workflow and client service offerings. This includes creating routine maintenance schedules, offering quarterly or semi-annual deep-clean programs, and incorporating carpet care into new proposals and service packages. By educating clients on the value of proactive carpet maintenance and providing transparent reporting such as before-and-after photos and quality-control checks-we ensure high satisfaction and long-term engagement. This structured approach positions carpet cleaning as a seamless scalable addition to our business and a meaningful value-add for clients. 

As a fairly new business owner, I recognize that exceptional customer service drives ongoing client loyalty. It is important to our clients and the growth of our business that we continue our education and certification. It is our job to notice the little things. To be detail-oriented, we must provide quality services.

Custodial services are essential to our clients’ health and well-being. We ensure a clean, healthy work environment and use environmentally friendly products so residential clients can enjoy a fresh home while caring for the planet. Our commercial clients can rest easy knowing we use products that disinfect. Our clinical clients understand we will use the most up-to-date EPA-registered disinfectants.

It is important to provide quality customer service. That is exactly what you will receive with the International Janitorial Cleaning Services Association. Each member is dedicated to providing their clients with quality results through continuous education and certification. These members are independently owned businesses working together towards a common goal, providing each of their clients with quality jobs done right. I hope you don’t take my word for it, but experience it for yourself.

Bloodborne pathogens—such as hepatitis B, hepatitis C, and HIV—are microorganisms carried in human blood and certain bodily fluids that can cause serious and lifelong illness. Even small amounts of contaminated material can pose a risk, and these pathogens often survive on surfaces longer than most people realize. Because they are invisible to the eye, it’s easy to underestimate the danger during cleanup.

Cleaning areas contaminated with blood or bodily fluids requires more than everyday household products. Professional cleaners are trained in proper disinfection procedures, safe handling of biohazards, and correct disposal methods that meet health and safety regulations. They use hospital-grade disinfectants, protective equipment, and protocols designed to eliminate pathogens at the source.

Hiring trained professionals ensures that a space is fully sanitized and safe for anyone who may enter afterward. It protects homeowners, employees, and the public from accidental exposure and prevents cross-contamination that could cause illness. Proper biohazard cleaning isn’t just about tidiness—it’s about protecting health, meeting legal standards, and giving peace of mind.

Imagine opening your front door and breathing in air that smells like lemon, not chemicals. Floors that shine without harsh fumes, glass that sparkles without streaks of ammonia, and a home that feels clean and safe for kids, pets, and sensitive lungs. That’s the promise of green cleaning—using environmentally friendly, non-toxic, low-VOC methods that protect both your family and the planet.

But not every “eco” label means what it claims. Some companies practice greenwashing—using words like “natural” while still relying on harsh petrochemicals, artificial fragrances, and unnecessary disinfectants. That’s where IJCSA Green Cleaning Members stand apart. IJCSA professionals focus on using natural cleaning products like baking soda, white vinegar, lemon juice, washing soda, borax, hydrogen peroxide, and plant-based soaps, paired with tools like microfiber cloths that clean effectively with less chemical use. They understand the difference between biodegradable and recyclable, and choose products that are safer for waterways, indoor air quality, and long-term health.

When you hire an IJCSA Green Cleaning Member, you’re choosing a service that actively works to reduce exposure to unnecessary toxins in your home—avoiding ingredients linked to irritation or worse, such as strong synthetic solvents, harsh chlorine bleach, or unnecessary fragrances. A thoughtful green cleaning program can mean fewer irritants in the air, less residue on surfaces, and a healthier environment overall. That’s especially important for families with allergies, asthma, kids, or immune-sensitive individuals.

If you’re ready for your home to feel fresh, bright, and truly eco-friendly—not just “scented like a lemon”—you can find a verified green cleaning professional in your area through the IJCSA Green Cleaning Service Directory. Visit
https://www.ijcsa.org/Green-Cleaning-Services
to connect with a cleaning company that understands green brands, toxic ingredients, VOCs, natural alternatives, and the real meaning of environmentally friendly cleaning.

Let the magic return to your world—one green clean at a time.

Choosing the right cleaning service shouldn’t feel overwhelming especially when the health of your family, employees, and environment is at stake. That’s why we turned to an IJCSA (International Janitorial Cleaning Services Association) Member is one of the smartest decisions you can make. IJCSA Members are trained, certified, and committed to providing dependable cleaning solutions that prioritize both cleanliness and sustainability. With professionals who understand the importance of indoor air quality, safe products, and responsible cleaning practices, you can feel confident knowing your business is in the hands of experts who put your well-being first.

When you’re searching for a green cleaning service, IJCSA Members stand out for their dedication to eco-friendly methods and industry-approved green certifications. These companies use environmentally preferred products, energy-efficient equipment, and proven processes designed to reduce chemical exposure and support a healthier environment. Whether you need residential cleaning, commercial janitorial work, post-construction cleanup, or specialized services, IJCSA Members offer tailored green solutions that deliver exceptional results without compromising safety. Their commitment to ongoing education means they stay updated on the latest innovations in green cleaning, ensuring your space is not only spotless, but also responsibly maintained.

By choosing an IJCSA Member, you’re choosing more than just a cleaning service you're choosing reliability, professionalism, and peace of mind. You’re supporting businesses that care about sustainable practices, consistent quality, and long-term environmental responsibility. Visit the IJCSA Member Directory to find a trusted green cleaning provider near you, and experience the difference that true industry-leading service can make. 

International Janitorial Cleaning Services Association - Green Cleaning Services