I am a seasoned cleaner , have been in the cleaning field for 20 years and can honestly say great customer service is the first step towards a happy client . I have noticed in life quality in so many various things have gone out the window and customer service is one of them , is common place when I am out and about or dealing with service of any kind to be delivered poor customer service weather it be an employee or manager / owner the same quality should be delivered at every level helps seal the deal or make the sale also guarantees repeat customers as well the better the customers experience the more likely you will receive referrals for more jobs . 

Over the years I have made great strides growing my clientele through friendly clear communication with my clients welcoming them in as family from start to finish getting to know them as well as all others in the home including the little ones and of course the furry loved ones most clients have and adore I have to admit I love my furry clients too ! I have gained bonds with each and every one of my clients by listening to there needs as individuals delivering friendly quality service to everyone of my clients . I welcome all feedback weather good or bad I have learned by listening to my clients and paying attention to their individual needs  has allowed me  to perfect the job I deliver . In my opinion some of the clients I am closest to now has been the most difficult I have always loved a challenge . 

I recently stumbled upon IJCSA on a researching  quest on how to make my job as a cleaner safer for me as well as my clients with the new danger surrounding Covid - 19 seemed like a good idea . The certifications IJCSA offers is a great start to safety in the process one of the certifications and is required to gain others is a customer service certification in which I thought to be Ideal for others to gain quality guidance in delivering better customer service ,  course includes a structured video with a complete outline that can be put to use in any scenario you may face I know as well as the next customers can be very challenging knowing how to always stay in the game deserves a handbook . I know anyone that ever works for or with me I will be referring to this certification . I included a quick link staff directory for your convenience 

IJCSA Business Directory. 

Green cleaning gives you that extra special feeling in your space without the worry of what you are breathing in from toxic chemicals. The comfort of knowing that your aren't possibly giving yourself cancer just to make your space look clean. If that is not enough, you are also being better to the planet when you choose biodegradable green cleaning products that are manufactured in an environmentally favorable way then you will draw in the extra customer that may be looking for that. 

The health of our employees and customers is important  to us. We plan to reduce liability and improve moral for all that we green clean for through a program of procedures that will ensure proper use of all green chemicals to maximize cleanliness without jeopardizing health. Chemicals that cause irritation to your skin, Difficulty breathing or light headed should be telling you that they are not healthy. Who would want to work in a place that smells like ammonia or bleach? We are going to create a space that we can keep our cleaners and customers healthy, but also make a difference for our planet. 

Customer service can make or break any business.  Poor customer service will easily deplete your customer base.  Making sure to always be pleasant is crucial when dealing with customers with eye contact, a smile and commenting or small talk is always a sure fire way to begin the customer service interaction.  Personal presentation is a form of good customer service as well. IJCSA provides great customer service courses for members.  The courses are very informative on how to keep customers, how to do the best job for our business and to be successful.

Good customer service for a janitorial service is to hear the customer’s needs in specific areas that they are concerned about and address those needs, keep in constant contact and make sure the customer is pleased with the services provided.  Let customers know the importance of maintaining a clean office for their employees and future customers.  It will help to boost employee’s moral and decrease sick time.  IJCSA Members are great at customer service and display an exemplary skill.  They are best trained for the job and stay on top of what is needed for keeping up with the industry.  In my experience, they are knowledgeable, resourceful and informative and always welcome questions with a smile.

Everyone, especially cleaning personnel, should be acquainted with bloodborne pathogens and how to protect yourself against them. As infectious microorganisms in human blood, protecting against any diseases they cause is paramount. 

Using Universal Precautions as a standard in any cleaning job, helps us to minimize the risk of exposure to bloodborne pathogens. As cleaning professionals, we are on the frontlines and as employers, we must implement an exposure control plan so all of our employees can take measures to protect themselves.

We must implement an exposure control plan so all of our employees can take measures to protect themselves. This plan should include engineering and work practice controls, PPE, employee training and proper supervision as well as access to Hepatitis B vaccinations.

BETTER IMAGE CLEANING 

Who's cleaning the mess? Janitors are cleaning up after you. The mess that you make and leave behind is being picked up by janitor. Trash left on the floor around the trash cans, water cooler and your office desk. Trash around the building grounds and parking.

The janitor cleans up the restrooms, a very dirty environment. Janitor has to wipe and disinfect sinks, toilets, urinals. The janitor sweeps and mop floors, clean mirrors, and areas on the wall. He restocks toilet paper,seat covers, hand soap and paper towels. He also has to clean up bodily fluid that may have bloodborne pathogens.

The janitor does numerous cleaning tasks the list is long. Whether in a school, office building or any other building cleaning after 10 or 100 people takes a constant effort and is a never ending task. Janitors are keeping a clean environment to keep you healthy and comfortable.

In the United States and Canada, the Caribbean and in many parts of the world carpeting remains extremely popular. In fact, the carpet industry in the U.S. accounts for about 51 percent of the total flooring market which created over $10 billion in revenue in 2019 alone, according to the U.S. Census Bureau.

One of the reasons people love carpeting—besides its warmth and softness—is that it requires less maintenance and upkeep than hard-surface floors. Frequent vacuuming and an occasional deep-clean scrubbing is typically all that’s required to keep carpeting looking new and fresh. But there is much more to learn about carpet cleaning and maintenance. However, despite your best efforts, sooner or later your carpet will become the victim of spills, splashes, messy accidents, and whatever you track in on the bottom of your shoes. To learn how carpet professionals handle these problems.

The great benefit of having IJCSA Certified Carpet Cleaning Members in to clean rugs and carpets are numerous for customers. IJCSA Certified Members are thoroughly trained through the association’s certified programs to perform carpet cleaning functions professionally, safely, healthily and cost effectively. Further to that, certified Members provide excellent customer services, uses the most eco-friendly biodegradable products or green products to clean rugs and carpets. Members are trained in the correct procedures to shampoo, spot clean, sanitize and disinfect carpets.

Find Professional Certified Carpet Cleaning Companies Here

We help you to demonstrate your values and commitment to customers and employees by providing you with a consistently and dependably clean, hygienic environment. We at Veppa Services are proud members member of IJCSA and value their input in terms of educational opportunities, technical support and overall responsiveness to any questions that we may have. IJSCA is a model for ideal customer service practices in that not only are they there to help solve any issues, but they are proactive in terms of presenting new technologies and products,all geared towards serving our clients in more effective and efficient ways. We view educating our clients as part of our value add in terms of customer service and are committed to sharing the information so generously supplied by IJSCA. Our intention is to provide our clients and their teams with the first and only response they will need in terms of keeping and maintaining their facilities in the most sanitary and hygienic manner possible.

     Due to the potential exposure to Bloodborne Pathogens, all companies should require training to prevent possible introduction of pathogens to their workforce. This is vitally important in the medical janitorial field.

     Employees should understand the risks that pathogens pose. This risk and prevention must be understood by the employer, and employee to not only keep each other safe, but goes further to the ripple effect of the families of all parties involved.

     Proper training will help to prevent potential exposure to bloodborne pathogens. With this training employees should be able to properly handle, and dispose  contaminated items. Without this type of training the company, employee, as well as immediate families can be at risk.

There is a high percentage of chronic patients and with disabilities  that are taken care at home. Do to a compromise immune system they are more likely to have infections with opportunist pathogens. Also the can transmit disease into other healthy persons if there body fluids are not managed properly.

The safety measures and techniques uses in health environment for personal protection, chemicals and procedures can be applied in these homes to limit the exposure and possible harmful pathogens.

First personal protection equipment must be use to grant protection to any possible  harmful pathogen, next use the right chemicals with the corresponding delusions and safety precautions and lastly proper cleaning techniques to ensure minimal inhibitory concentration of the chemical so that it can act in the pathogen.

By hiring a cleaning company that is IJCSA RCS Certified, you will be assured of the following benefits:

1- The staff will be in condition to know the different risks in the use of the chemicals.

2- The staff will be aware of how to make the respective chemical product leagues to be able to use them in an effective cleaning.

3- The staff will be aware to act in the use of the respective Protective Equipment (PPE), when it is carrying out cleanings and thus protect itself from Bacteria and / or Viruses.

4.-The staff has enough knowledge to apply the 7 essential elements for excellent Customer Service.

5- The staff has the ability to follow all the procedures required for a Residential Cleaning, among which we can mention:

Make the bed presentable,

Follow the recycling procedures desired by the customer.

Carry out punctual and responsible cleaning of glass and mirrors,

Apply the different procedures for kitchen cleaning, rooms, etc.

All this by implementing chemical safety at work