International Janitorial Cleaning Services Association

☣ 4/13/2021 Covid-19 Update ☣ - We are experiencing high call volume. To find a certified janitorial service near you still in operation and accepting new clients please click here. 

Featured members

Providing Excellent Customer Service

28 Feb 2021 8:17 AM | Charlette Wortham

The key to a successful business is excellent customer service. The ability to satisfy your client can translate into repeat business, referrals and great reviews. All IJCSA companies are aware of the importance of implementing simple, yet effective, customer service practices. These essential practices tremendously boost company’s revenues and reputation.
The following are just a few examples of what every IJCSA customer can expect when using their services: 1) They will be heard, understood and treated respectfully and appropriately, 2) They will know their concerns are of the utmost importance and satisfactory resolutions will always be sought if ever an issue arises and 3) They will always receive a follow-up call, e-mail or flyer to let them know how much their business is appreciated.

Each IJCSA company is aptly equipped to provide every customer with the excellent service necessary for building long term business relationships.


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