International Janitorial Cleaning Services Association

☣ 4/13/2021 Covid-19 Update ☣ - We are experiencing high call volume. To find a certified janitorial service near you still in operation and accepting new clients please click here. 


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Customer Service--What makes it great

02 Apr 2021 5:53 PM | Amy Zalkin

Great customer service can be best thought of as the face of the business. It's what each client sees and then decides if you are a good fit for their needs. It needs to have several important aspects in order to be effective. First and foremost, the type of business and service it provides must be clear and concise.  Targeted examples of cleaning businesses and services are listed in the ijcsa.org directory. 

Equally important to the business brand is how effectively it markets and retains clients, this is the crossroad where client and customer service intersect. If done well, each client will feel heard, cared for, and understood. Their needs will be clearly outlined and restated. Any lingering questions or concerns are addressed concisely. Active listening, especially when dealing with an upset or difficult client, goes a long way to keep each party of the same page and being transparent. Always use empathy. Just being heard and validated may be all that's needed, after all it can make or break a relationship.  

Finally, look for and gently guide clients towards a solution best tailored to their needs, or at least, the best outcome that's equitable for both sides. Sometimes a full refund is the only solution, and if the business isn't in the habit of that, then it's a viable answer. 

We here at ijcsa.org want to earn your repeat business. We always put customer service first by using best cleaning practices and going beyond expectations to provide an excellent experience whatever service you choose. By providing the highest quality customer service in the industry we build rapport with our clients--they continue to use us and even refer us to friends, family, neighbors and the like for years to come.



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