At IJCSA, great customer service isn't just a priority, it's the foundation of how we do business. Every certified member of the International Janitorial Cleaning Services Association operates with a unified standard of professional integrity, client respect, and responsive care. Whether you're hiring for residential cleaning, commercial janitorial work, or specialized services like carpet extraction or disinfection, you can count on IJCSA professionals to deliver not only a clean space, but a quality customer experience. We believe every client deserves to be heard, understood, and cared for, and our members are trained to make that happen.

What does that look like in practice? It starts with the simple but powerful SEC principle: Smile, Eye Contact, and Comment. At ScrubMates LLC, our team supports this with visible posture and full attention, standing at parade rest during client interaction. We listen, confirm we understand, create clear solutions, and ensure our remedy meets the client’s needs. Then we follow up, because it’s not complete until the client says it is. To show how serious we are about service, ScrubMates enforces a 24-hour Satisfaction Guarantee: if anything is missed or not completed to the client’s standards, we return, free of charge, to make it right. That’s not a gimmick, it’s a promise. And it’s the kind of follow-through IJCSA members across the country proudly uphold every day.

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