International Janitorial Cleaning Services Association

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Featured member

Customer Service the pathway to your success

10 Aug 2019 11:28 AM | Jody Carroll

Customer Service the pathway to your success!  Customer service in residential and commercial cleaning is absolutely crucial to the success of your company.  Individuals who are providing services need to  understand  how to make a customer happy by being heard, being understood, and being cared for. I have often felt that smiling, making eye contact, and being genuinely  friendly is the best way to initiate any and all contact with your customer base. Employees who are able to understand the customer emphasize with the situation and create solutions on hand or absolutely  valuable. Being able to do all of these things allows you to follow up with your clients who will then provide referrals for future business, positive reviews. Our company works very hard to ensure that all of these things are done on a daily basis. 

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