International Janitorial Cleaning Services Association

Featured member

Featured member

Customer Service

01 Aug 2019 11:19 AM | John Guthrie

It's true no janitorial company is perfect. There will be times when a trash can is missed, or a floor needs to be redone. Most clients and customers understand that fact.  What they want is customer service. Customers want to be heard, understood and cared for. That starts from the beginning. It could be a friendly smile and eye contact.  Its our job listen to the customer and truly empathize with their situation.  Next we need to create solutions that are beneficial to all involved.  What sets XP Commercial Maintenance apart is that we don't stop there. We follow the IJCSA's lead by not only putting the customers first and making customer service a priority but we also do our best to clarify the solution to make sure that our solution is congruent with the goals of the customer. Lastly we do our best to follow up after the situation to make sure that the customer had a great experience! 

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