International Janitorial Cleaning Services Association

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Customer Service

12 Jan 2021 10:06 PM | Lee Ann Smith

 Being a member of the IJCSA is very important that I stay on top of making sure that my employees are properly trained and practicing great customer service to ALL customers, and that each employee know how to handle any situation by remembering the 7 essentials of customer service.

1) be aware of the 3 things all customers want.

2) S.E.C

3) Listen to the customer

4) be empathetic with all customers

5) create a solution for your client issues

6) clarify the solution with the customer

7) follow up with all customers


Remembering to SMILE make EYE CONTACT and COMMENT. Will make a great impact on your business! Always make sure your customer feels heard understood and that you care.

Always keep staff up to date and trained properly and that it's ok to think out of the box when it comes to keeping a customer happy.

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