"What is costumer service?" costumer service is an important part in IJCSA. Knowing how to handle costumer needs and to better our services to help insure our costumers have a good knowledge on what we provide and what they are looking for.

Be aware of the 3 things every costumer wants. 1. To be Heard. Every costumer wants to be heard whether it may relate to our services or not. It is important to know what the costumer is feeling and to better understand, what they are talking about to help know what they are looking for. 2. To be understood. Knowing both parties are understood is very important. you don't want any other party to be miscommunicated or not given the right amount of information. Communcation is key to being understood.

3. To be cared for. every costumer wants to know they are being listened too, understood and being taken care of. Following these guide lines help the costumer know that their thoughts and ideas are being heard and not taken for granted.

IJCSA is a good community of trained cleaning professionals in many different cleaning catogories looking to help and serve everyone as a costumer and provide excellent or above costumer service satisfaction.IJCSA Business Directory. 

In the cleaning industry, knowledge of bloodborne pathogens is not just an added benefit but a critical necessity. Bloodborne pathogens, which include viruses like hepatitis B, hepatitis C, and HIV, are infectious microorganisms present in blood that can cause disease in humans. For cleaning staff who often encounter various forms of waste and bodily fluids, understanding the risks and proper handling techniques is paramount. This knowledge protects not only the cleaning employees but also the clients and the broader community from potential infections.

The Occupational Safety and Health Administration (OSHA) has established guidelines that emphasize the importance of training for employees who may come into contact with blood or other potentially infectious materials (OPIM). This training includes understanding the modes of transmission, recognizing the risks associated with exposure, and implementing standard precautions such as using personal protective equipment (PPE) and proper hand hygiene. By adhering to these guidelines, cleaning staff can significantly reduce the risk of occupational exposure and ensure a safer working environment.

Moreover, well-trained employees contribute to the overall reputation and credibility of a cleaning service company. Clients are more likely to trust and continue doing business with companies that prioritize the health and safety of their employees and clients. Comprehensive training programs that educate cleaning staff about bloodborne pathogens not only comply with legal requirements but also demonstrate a company's commitment to professional excellence and public health. In an industry where health and safety are paramount, equipping staff with the necessary knowledge and skills to handle bloodborne pathogens is an investment in the well-being of everyone involved.

Implementing medical cleaning in residential or commercial settings can be done by first obtaining the knowledge of germs, viruses, and pathogens that can be present in a medical setting but also apply that knowledge to a residential or commercial setting. By applying this knowledge and further educating yourself, you can walk into either a commercial or residential property and be prepared for anything that may resemble a cleaning for a medical facility.

By doing this, you can also implement the proper utilization of PPE while also performing your duties. In a residential setting you would do your visual inspection, dust, and clean various surfaces. By implementing the use of PPE in residential or commercial cleaning such as goggles for example, you can clean high dust areas such as vents, light fixtures, and other areas that are located above your shoulders and protect yourself from any germs that may be harboring in these areas. 

The amount of hand hygiene that is performed in a medical cleaning setting can also be implemented. By implementing the way a professional who would clean a medical facility washes their hands each time they exit a patients room, it decreases the likelihood of cross contamination and if you were to implement this into a residential and commercial setting you would wash your hands after every room you would clean which can also decrease the likelihood of cross contamination. 

Implementing the strategies of medical cleaning into a residential and commercial setting can also improve the cleanliness and the ending result of the job and the decrease in bacteria being transferred. By focusing on high touch surfaces in a residential and commercial setting as much as you you would in a medical facility would help aid in germ control and virus control. Implementing other strategies such as using the figure eight method shown can also increase the ability of covering more surface area resulting in a more effective clean. By utilizing these strategies and PPE that are implemented in medical cleaning, cleanliness in a residence or commercial setting would be at a higher level and also decrease the never ending possibilities of being exposed to everyday germs and viruses. Finding a professional that can provide these services to you can be found through the janitorial directory: https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices

It's crucial for cleaning staff to be aware of bloodborne pathogens. Understanding these risks helps them take the right precautions while working, ensuring their safety and that of others around them. When employees are educated about bloodborne pathogens, they can effectively handle situations that involve potential exposure. This knowledge empowers them to maintain a safer work environment and respond appropriately in emergencies. Overall, training cleaning personnel on bloodborne pathogens is essential. It not only protects their health but also promotes a culture of safety within the workplace, benefiting everyone involved.

There are many advantages to hiring a professional to do a job in your home. For one, they have the licenses or certifications and two, because they were trained, they know what they are doing. When getting your home cleaned you don't want just anyone to clean your house because there are just too many things that can go wrong. 

The key advantages, however, to hiring a professional cleaner that is also certified as a residential cleaning specialist through the IJCSA is far beyond just the service that will be received but the quality of work will have you wanting to not use another company again.

As I say this, let me speak of some examples. When cleaning your home we are specialized in "special cleaning" which allows us to work on removing mold/mildew while other companies will tell you that you need to hire someone else to take care of it and most of the time, some of these companies that come to clean your home will either refuse to clean that area or clean it wrong causing the mold to keep coming back and worse, spread more.

Step by step we carefully examine from top to bottom what needs to be done in each room individually and not also focus on one task at a time to ensure it gets done, but we also use the proper equipment and techniques to make sure it gets done correctly. For instance, we do not use the same cloth for everything. We use three different cloths each color coded for a specific purpose to ensure everything is properly clean and no grease, dust, or bacteria is spread to harm you or your valuables at home. 

Another thing, hiring a cleaner that is certified as a residential cleaning specialist through the IJCSA will ultimately save a customer time because a lot of things we will do in your home as a "standard" clean, a lot of other companies will want to charge extra as if it were a "deep clean" or "extra" service. Many things that I have noticed is that I can hire someone and if they do not do one thing and I go back to them, they will tell me that it costs extra however, at IJCSA these cleaners, these companies that are certified through this organization as Residential cleaning specialists are real specialists and do what they are supposed to do rather than other companies who will do some of what they're supposed to do but also charge extra on things that shouldn't.

Customer service, client relations, customer support services. These are the commonly use term for customer service.

Good customer service means understanding and promptly providing effective service to clients. Excellent customer service is about meeting client expectations, valuing customer time and delivering top notch service.

Why is it important to know about bloodborne pathogens for both cleaning employees and staff? The reason being due to the massive risks that they impose on one's health that could either lead to several health complications or even death.

Bloodborne Pathogens by definition are pathogenic microorganisms that are present in human blood and can cause disease in humans. These pathogens including and not limited to, Hepatitis B Virus (HBV) and Human Immunodeficiency Virus (HIV). 

With that in mind, all cleaning employees should wear the proper PPE for such tasks such as gloves and glasses/goggles. Along side that they should follow the Universal Precautions when they are cleaning either blood or bodily fluids. If an employee or staff were to be exposed to a bloodborne pathogen, they're to follow the protocol and immediately consult with a medical professional.

That is why it is important for cleaning employees and staff to know about bloodborne pathogens.

Today I want to tell you about Bloodborne pathogens and the importance of cleaning employees. To make sure that we are not cross contaminating, washing hands is definitely an important must do, but that is not the only precaution that we need to take. Whenever one is working with blood or any bodily fluids it is important to remember your universal precautions. Always clean up afterwards,  sterilizing the area to prevent people from coming in contact with Germs, Bacteria, or pathogenic micronism.

Bloodborne pathogens are Pathanogenic Microorganisms that are present in the human body and can cause diseases. Some of these diseases include , but are not limited to , hepatitis b virus (HBV), Human immunodeficiency virus  (HIV), AIDS, etc. This is why it is important to always practice your universal precautions. Always wear your personal protective equipment when working with blood or body fluids at the work place. Always be sure to clean the area with the proper sanitize solution and dispose of all the trash properly. Always handle needles and sharp objects with care disposing it into the proper red bio container. Never into an open trash bin.

What are universal precautions? Universal precautions are a set of infection control practices used in Healthcare to prevent the transmission of diseases that can be spread through the body and other bodily fluids. The principal behind universal precautions is to treat all patients as if they are potentially infectious. This minimizes the risk of transmission. There are also additional measures to protect cleaning staff against airborne pathogens. These precautions was introduced in the 1980s, in response to the aids epidemic that are designed to protect both healthcare workers in patients. Key components include 

Personal protective equipment (PPE)

Hand hygiene

Safe handling of sharp objects

Use of barriers..

In conclusion , it is very important for every one on your staff to know about bloodborne pathogens and the precautions that is needed when cleaning the work place. Doing these things in having knowledge of bloodborne pathogens can minimize the risk of transmitting a diseases from patient to worker or worker to patient. It is always best to make sure every employee is properly trained and to maintain a schedule of continued education to ensure that everybody is aware of bloodborne pathogens and what precautions to take.

Forgotten Spaces Housekeeping.  

Dealing with biohazard situations requires more than just basic cleaning - it’s demands specialized expertise and care. Biohazard services are essential when handling dangerous materials like blood, bodily fluids, chemical spills, and other hazardous substances. These materials can pose serious health risks if not managed properly, which is why professional biohazard service are a must. Wether its an after an accident, crime scene, or any situation involving potential contamination, these services ensure thorough and safe cleanup, protecting everyone involved. 

Choosing a biohazard service means trusting trained professionals who understand the complexities of cleaning and disposing of hazardous materials. They have the right tools, protective gear, and knowledge to handle dangerous situations without compromising safety. These experts follow strict protocols to contain and remove biohazards, preventing any risk of infection or contamination. It’s not just about cleaning up the mess-it’s about restoring safety ad peace of mind to the environment.

Everyone deserves a safe and clean space, especially after traumatic or hazardous event. Biohazard services offer the reassurance that every step is being taken to return your space to its original, safe condition. From thorough disinfection to proper disposal of hazardous materials, these services are a critical resource for anyone facing a biohazard situation. Don’t take risks with your healthy or safety-rely on professional biohazard services to handle the job with care and expertise. 

Great customer service is the cornerstone of any successful janitorial or cleaning service, and this is especially true for members of the International Janitorial Cleaning Services Association (IJCSA). Our members are dedicated to putting customers and clients first, ensuring that every interaction is marked by professionalism, courtesy, and efficiency. From the moment you reach out to an IJCSA member for a quote or consultation, you will experience a level of attentiveness and responsiveness that sets us apart. Our teams are trained to listen carefully to your needs, provide clear and honest communication, and deliver results that exceed your expectations. Whether you require regular maintenance cleaning, a one-time deep clean, or specialized services, IJCSA members are equipped with the skills and tools to get the job done right.

What truly distinguishes IJCSA members is our unwavering commitment to customer satisfaction. We understand that a clean and hygienic environment is not just about aesthetics; it's about creating a safe, welcoming space for your employees, clients, and guests. Our members take pride in their work, and it shows in the meticulous attention to detail and the consistent quality of service we provide. By choosing an IJCSA member, you are choosing a partner who values your business and strives to build long-lasting relationships based on trust and excellence. Explore the IJCSA Business Directory to find a member near you and experience the exceptional customer service that has become the hallmark of IJCSA. Visit our Business Directory to connect with a cleaning professional who puts you first.