All companies on the IJSCA should be and are wonderful at rendering great customer service. Through our wonderful training IJSCA has it ensures us that we are to hold customers at high standards in order to be a successful company. The learning processes through this association helps us to be more thoughtful and empathetic to the customers concerns and problems. As we go through these courses it helps us to better understand how and why we should help the customers better.

                Customer service is a top priority of any company to be successful not only with getting customers but keeping them for a long time. Through the customer service training it helps to educate not only employees but employers as well, because we all deal with the everyday of taking care of customers needs.

A mold cleaning program offers significant health and safety benefits for both clients and employees. Mold can trigger allergies, respiratory issues, and other serious health problems, especially in sensitive environments like schools, hospitals, and office buildings. By proactively addressing mold growth, your cleaning business helps clients maintain healthier indoor air quality and comply with safety regulations. This not only protects occupants but also reduces liability risks for property owners and managers.

From a business perspective, offering mold remediation services can set your company apart in a competitive market. It allows you to expand your service portfolio, attract new clients, and secure long-term contracts with facilities that require regular inspections and maintenance. Mold cleaning also demonstrates your commitment to thorough, high-quality service—building trust and reinforcing your reputation as a reliable, full-service provider.

Knowing about bloodborne pathogens is crucial for cleaning staff to protect their health from serious diseases like Hepatitis B, C, and HIV, prevent the spread of these infections, and ensure compliance with safety regulations.

Great customer service is the foundation of every successful janitorial and cleaning service at IJCSA we believe that providing exceptional service means going beyond simply cleaning. It means building, trust, showing professionalism and delivering consistent quality that exceeds expectations customers want to feel valued and cared for and IJCSA members make this a top priority from promptly answering calls to showing up on time and treating every facility as if it were our own our members demonstrate the highest standards of reliability and respect in the industry, you can find dedicated professionals like these in the IJCS a business directory.

what says IJCS a members apart is our commitment to listening to our clients needs and providing customize solutions we put people first ensuring that every interaction reflects friendliness, integrity, and professionalism whether it’s addressing a last-minute request handling sensitive environments like medical offices or following up to confirm satisfaction IJCSA members understand that customer service is not just a task. It is a promise by choosing and IJCS a certified company clients know they are working with professional professionals who value, communication, respect and quality as much as they value a safe and clean environment, learn more about trusted members in the business directory .

The first thing that came to my mind was: Is it really important for cleaning staff to know about the Bloodborne Pathogens Standard? The answer is yes—and here’s why. Whenever we clean any space, we have to be prepared to touch things we didn’t expect. Blood can appear anywhere: in an office, a gym, a school, a house, and of course in medical or hospital environments.

Supervisors and employees must understand the risk of contracting a disease if OSHA guidelines are not followed. These standards are designed to protect us from serious illness or even death. Before cleaning, we must wear gloves, handle laundry and other items with caution, and be careful with any liquid or sharp object. We also need to use the proper containers, the right type of gloves, and make sure the next person handling the trash is safe as well.

That’s why cleaning is more than just “making a place look nice.” It is truly an essential service in the world, because cleaning and protection always go hand in hand.

Without sufficient knowledge, cleaners are exposed to accidental exposure to contaminated surfaces, needles, or spills, which endanger them and others to the extent of serious infection. In order to preserve safe and hygienic conditions it is necessary to keep a proper watch on bloodborne pathogens, the dangerous microorganisms such as Hepatitis B, Hepatitis C and HIV which may be transmitted through the blood and other body fluids.

This makes it possible to face treacherous situations, like a needle-stick injury or a blood spill, as calmly as possible, thus reducing the risk of infection. Anyone in a cleaning role must be trained to recognize how blood-borne pathogens spread, and why it’s necessary to wear PPE such as gloves, gowns, and face shields, and how to safely clean up blood or other bodily fluids, according to OSHA’s bloodborne pathogens standard.

That is to say that the handling of blood-borne pathogens is not only a requirement - it is a vital measure for maintaining healthy work environments and communities. The cleaning staff who have received this training protects the health of their colleagues, their clients, and their visitors. The health of everyone around them, employees, customers, and visitors. Moreover, compliance with this standard helps to keep businesses in line with local, state and federal regulations.

Great customer service in the janitorial and cleaning industry goes far beyond simply leaving a space spotless—it’s about building trust, reliability, and long-term relationships with clients. Members of the International Janitorial Cleaning Services Association (IJCSA) understand that exceptional service begins with clear communication, punctuality, and a commitment to exceeding expectations. Whether it’s a routine office cleaning, a specialized disinfecting service, or emergency response, IJCSA professionals are trained to listen to client needs, respond quickly, and deliver consistent, high-quality results. Their dedication to professionalism ensures that every job is done right the first time, with attention to detail and respect for the client’s space and schedule.

What sets IJCSA members apart is their shared commitment to integrity and customer satisfaction. These cleaning professionals are not only certified and insured—they’re part of a network that values ongoing education, safety, and innovation in cleaning practices. Clients who choose an IJCSA-affiliated company benefit from a team that’s backed by industry standards and a community of experts who support one another in delivering top-tier service. From eco-friendly solutions to advanced sanitization techniques, IJCSA members bring the best of the industry to your doorstep. If you’re looking for a cleaning service that treats your facility like their own, look no further than the trusted professionals of IJCSA. Contact a member today and experience the difference that great customer service makes. Find your next cleaning partner at https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service.

Precision Commercial Cleaning

Eden Prairie, MN

Certification as a Strategic Business Imperative

Obtaining IJCSA Green Cleaning Certification is a strategic advantage for cleaning service providers and individuals committed to sustainability. This certification, offered by organizations like the International Janitorial Cleaning Services Association (IJCSA), validates the use of environmentally responsible practices and products that are biodegradable, non-toxic, and free from harsh chemicals. According to IJCSA, their Green Cleaning Master Certification requires members to complete 5-6 hours of training annually, ensuring they stay current on safe, eco-friendly procedures and adhere to international standards such as ISO 9001, ISO 14001, and ISO 31000. Certification not only protects employees and clients from chemical exposure but also significantly improves indoor air quality. With local, state, and federal government agencies, as well as major corporations maintaining ISO or LEED certification, now requiring cleaning services to be green cleaning certified, this credential is essential for market access and competitiveness.

Enhanced Credibility, Marketability, and Operational Efficiency

One of the most significant benefits of IJCSA Green Cleaning Certification is enhanced credibility and marketability. In an increasingly eco-conscious marketplace, certified companies stand out from competitors and attract clients seeking sustainable solutions. Consumers are actively choosing environmentally responsible services, a trend reflected in industry reports highlighting strong demand for green products and practices. A survey cited by CleanLink notes that a majority (75 percent and above in some cases) of customers are purchasing green cleaning chemicals such as multi-purpose and degreasing agents. By achieving certification, a company demonstrates a genuine commitment to sustainability, which can lead to new business opportunities and client loyalty. Furthermore, green cleaning methods often lead to measurable cost savings. Using products designed for cold water conserves energy, while sustainable practices such as proper chemical dilution and water conservation contribute to lower operating costs. For example, the EPA notes that water-efficient fixtures can save a family $350 annually on water bills. Certified providers can also list their business in the IJCSA Green Cleaning Directory, increasing visibility and allowing potential clients to verify their accredited status, thereby building trust and expanding their client base.

Protecting Public Health and Environmental Stewardship

The values of protecting public health and the planet are central to green cleaning. Traditional cleaning products frequently contain volatile organic compounds (VOCs) and other toxic ingredients that contribute to indoor air pollution and pose long-term health risks. The World Health Organization (WHO) underscores this threat, reporting that household air pollution, largely from cooking with polluting fuels was responsible for an estimated 3.2 million premature deaths in 2020, primarily due to ischaemic heart disease, stroke, and respiratory illnesses. While this specific figure relates to cooking emissions in low- and middle-income countries, it illustrates the serious health impacts of indoor air quality issues, which are exacerbated by harsh chemical use in cleaning. Green cleaning directly combats this by minimizing the release of harmful pollutants into indoor environments. By using eco-friendly janitorial supplies and sustainable cleaning techniques, certified professionals help create safer, healthier spaces for building occupants. This is particularly crucial in sensitive environments like schools, hospitals, and homes, where vulnerable populations, including children and the elderly, spend significant time. Protecting these populations from preventable health risks aligns with a deeper ethical responsibility inherent in the service industry.

A Necessity for a Sustainable Future

In conclusion, IJCSA Green Cleaning Certification offers multifaceted benefits for businesses and individuals. It provides a competitive edge through enhanced marketability, ensures compliance with growing regulatory and client demands, and aligns with global sustainability goals. From a health perspective, it plays a vital role in reducing indoor air pollution and safeguarding community well-being. The commitment to non-toxic, biodegradable products and energy-efficient operations not only demonstrates environmental stewardship but also leads to operational cost savings. Organizations like the National Institute of Building Sciences advocate for high-performance building practices that reduce environmental footprints and improve occupant health, principles that are directly supported by green cleaning initiatives. As the global market for sustainable cleaning products grows to an estimated $75 billion due to shifting consumer preferences, and as government and private sector standards increasingly mandate these practices, certification is no longer merely a differentiator, it is a necessity. By becoming certified and listing your company in the official IJCSA Green Cleaning Directory, you join a network of forward-thinking professionals dedicated to promoting a healthier planet and a safer, more sustainable future for all.

What do they do?

Well the obvious answer is they clean. But it's more than that. They are doing the literal dirty work others don't want to do. They mop the floors, clean the bathrooms, handle and dispose of waste and trash. While cleaning may seam simple and menial its very important.

Why is it important? 

It's important because keeping an area clean prevents disease and illness. That's also what janitors and custodians to. Their efforts keep the workplace clean and organized. Which slows down the spread of sickness and disease. Not only does it help you physically, it can also help you mentally. Working in a clean and sanitized environment lowers stress. Also imagine trying to work with trash everywhere, weird smells, and work place hazards all over. 

Janitors and custodians are also easy to find. https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices is a good link to find Janitorial and custodial businesses near you. You also know you're getting certified companies with references.  Just be sure to treat all janitorial and custodian staff with respect as their job is important too our day to day work life. 

Need Professional Mold Cleaning? Trust IJCSA Certified Experts for a Healthier Home

When it comes to mold, don’t take chances—trust the certified professionals at the International Janitorial Cleaning Services Association (IJCSA). Mold can pose serious health risks and cause long-term damage to your property if not properly treated. That’s why choosing a trained and certified mold cleaning service is essential. IJCSA members are equipped with the knowledge, tools, and experience to safely and thoroughly remove mold from your home or business, using EPA-approved products and following strict safety guidelines to protect your family and your space.

Whether you're dealing with the aftermath of a flood, moisture buildup, or poor ventilation, our experts specialize in mold remediation, mold removal, and prevention. From bathrooms and basements to ceilings, HVAC systems, and crawl spaces, IJCSA-certified professionals know how to locate and eliminate mold at its source—restoring clean air and peace of mind. For fast, reliable service, visit our IJCSA Flood Damage & Mold Cleaning Directory to find a trusted provider near you.

Don’t let mold take control of your home. Let an IJCSA member provide the professional care and expertise you deserve. Our members are committed to delivering exceptional mold cleanup and prevention services—keeping your environment safe, healthy, and mold-free.