Mom and daughter team starting a new business venture after loosing our retail jobs due to Covid-19.  We appreciate the advice and are looking forward to learning here at IJCSA. 

Providing excellent customer service means going the extra mile in making sure a customer is happy and satisfied with a company’s products or services. It also involves providing service to a customer in a timely, pleasant manner. In order to provide excellent customer service, one needs superb communication and problem resolution skills. Experts in customer services relations have further defined customer services as the assistance provided by a business and its employees to the people who use or buy its products and services. Customer service can range from assisting customers with purchases to solving their problems online or helping customers in choosing the right chemicals to clean their homes or businesses. Customer service professionals are responsible for making sure customers have a good experience and fulfilling their needs. This is a skill set that employers value, so developing a company’s customer service skills can help it to advance and give it competitive advantage. All of the above definitions are experienced in the services offered by the most trained and ready to deliver Janitorial companies found in the database of the International Janitorial Cleaning Services Association here https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

Good customer service consists of a set of attributes that a particularly Janitorial competitive advantage over their competitors. Let us look at some of these attributes in order of their importance that are part of the Customer Services Certification offered by IJCSA.

• ·     Be friendly –

The most important rule in providing excellent customer service is to be friendly and the Janitorial companies that are members of IJCSA understands this principle more than any other group worldwide due to their exposure to IJCSA’s suite of certification courses.  

• ·     Respond in a timely manner

Particularly for Janitorial companies’ that can boast of their membership in IJCSA timeliness of responses is no second nature. Customers appreciate a speedy response to their inquiries, especially when they have a request that is time-sensitive and every member of the IJCSA fraternity knows this. Finding a janitorial company in the IJCSA database is not difficult and when you do, you will find that they all have been adequately positioned and trained to deliver the best customer services in the janitorial industry. You will find them here: https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

• ·     Know your product or service

One of the common issues overlooked by many Janitorial companies surrounds the in-depth knowledge of every aspect of the product or service being sold. But this will not be the case when dealing or engaging janitorial companies listed as member of IJCSA. You will find that your customer experience will meet and exceeds expectations. Every member of the organization understands and sell their products and services with confidence and in-depth knowledge. You can find them here: https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

• ·     Listen to your customers

Listening is probably one of the simplest and most effective ways to provide excellent customer service. Sometimes customers just need to be heard. Regardless of how well or how good you think you know the Janitorial industry and the reliability of the services you offer, a customer may present a problem or make an observation you didn’t consider. Listening attentively gives a good customer services provider the ability to assess and analyse what is being said before answering. Janitorial companies that are privileged to be members of the IJCSA have built their companies understanding this key principle.

• ·     Always Say thank you

Saying thank you, saying thanks for calling or thanks for soliciting our services are not difficult gestures and they go a long way. IJCSA have for the 16 years they have existed consistently thanked members for joining the Association and companies that are members of the Association have demonstrated their thankfulness to their loyal customers in a number of innovative ways. IJCSA members are well trained in customer services and have done well in the janitorial industry to thank their customers. Relative to excellent customer services particularly in the Janitorial industry, encouraging feedback is crucial. Asking for feedback allows you to sharpen your services and make it better. This is the standard operating procedures for Janitorial organizations associated with the IJCSA.

Finally, The International Janitorial Cleaning Services Association known around the world as IJCSA was formed to represent a lucrative and rapidly growing janitorial industry. IJCSA’s database comprised of custodians, janitors, residential cleaners, small family run businesses, medium sized cleaning firms, and large cleaning and janitorial corporations with several locations. The IJCSA is no fly-by-night organization. Apart from representing one of the fastest growing industries worldwide today IJCSA has been training professional women and men online longer than anyone else in the industry. To build this type of reputation doesn’t happen overnight. To have such a large database of Janitorial companies of all sizes demonstrates the level of commitment and excellent customer services over the years. Emerging from just seventeen (17) with humble beginnings to currently training hundreds of persons around the world in areas that are deemed critical to the continuing survival of the industry is commendable.

But the IJCSA is not a perfect organization but its timely responses to members inquiry, its appeal to members to make suggestions and assist each other’s development, its forums to help stimulate ideas or even to find answers for commonly asked questions are commendable. It greetings and introductions and the services it offers to members without additional cost cannot be compared with all of the other janitorial associations existing today. This is what makes the International Janitorial Cleaning Services Association such a dynamic and reputable organization. They provide the most affordable premier cleaning training &  janitorial certification programs available online today, including the master certification course, bloodborne pathogens, green cleaning, and numerous other prestigious certification programs. We help our members grow by identifying new opportunities, providing support, strong advertising & marketing programs, and connecting them to the most up to date training available. IJCSA can be found here: https://www.ijcsa.org/

 MEDICAL CLEANING AND DISINFECTION SERVICES  

As we know the COVID-19 virus has swept our nation and world as a whole. During these trying times you should be able to confide in a trustworthy company that is properly trained and certified to ensure the best commercial and residential services possible. We here at IJCSA understand the importance of competent and well trained employees that will meet your needs according to the services required to ensure a healthy and safe environment.

We use a variety of systems and disinfection techniques such as, Electrostatic Sprayers, Dry Vapor Steam Cleaners and a wide array of Disinfecting solutions to help eliminate viruses and bacteria. We are available 24/7 days a week.

Feel free to contact us at anytime.

One of the major stepping stones in any business is having the employees certified in their field of labor.

Certification indicates that the employee is well knowledgeable and up to date on the products, processes, and values of the services that he/she will render to the customers. It also sets the company above its competitors and help to move ahead of the line when bidding for jobs.

With so many companies and people concerned about the environment and their personal health, to offer green clean products that will not cause any harm and is great for the environment indicates that your company also is conscious of the concerns for the environment and the health of others including their pets. 

 IJCSA Green Cleaning Directory offers the companies and individuals who have earned their certification in green cleaning by taking the course with their organization.

Having the certification will help improve the marketing, awareness, and increase the services that is offered to the public. It will also promote the importance of the companies meeting all the needs and concerns for a variety of customers.

 

Zep Commercial Mold Remover is great, and one bottle lasts a long time. I used to use straight bleach in my shower, but the brown spots came back pretty quickly. I use this about once a month and it keeps my white grout shining bright. I love this product! 

How much do you know about mold?  What is mold?  It is a type of fungus that lives almost anywhere indoors and outside.  Molds thrive on moisture and reproduce through lightweight spores that travel through the air.  Every day we are exposed to mold.  Mold exposure can cause a variety of illnesses from eye irritation, nasal stuffiness, throat irritation, to skin irritation in some cases. 

At IJCSA.org we can help you rid your office or home of any mold issues.  The experts at IJCSA.org are knowledgeable and well trained members and they can help you to address any mold occurrences you may be experiencing.

Find Professional Certified Mold Cleaning Companies Here  

Do you think you have mold growing in your home or office?  Would you like to know for sure if it is dangerous?  Would you like a go to source for mold remediation experts in your area?  Look no further than the IJCSA network of approved vendors.  Click here to find a restoration specialist in your area.  https://www.ijcsa.org/Flood-Damage-Restoration-Services

Always be sure to use a trained expert when considering restoration services.

There are a lot of benefits to hiring a green cleaner.One of the many benefits is that green cleaning wont damage your surfaces over time like other traditional products can. There is also no harmful effects if you accidentally come in contact with them to your skin or eyes. In long term ,you are less exposed to toxins which is better for your health. 

 Generally everything in your house can be cleaned with baking soda and vinegar which is completely harmless to you and the environment. 

 So saving the health of everyone like yourself, your employees, your clients as well as the environment is well worth becoming a green cleaner

Becoming a certified green cleaner is one of the best choices I have made for my business as well as employees. Learning the right way to use green cleaning supplies is not only a great choice for our health , but also a great health of our clients. 

Hiring a green cleaning company can be very beneficial to the health of you,your family,as well as pets. Green cleaning doesn’t have all the harsh chemicals in them like other cleaning products that can be very harmful to your health. Studies have shown using harsh chemicals can lead to the risk of developing asthma. When using green products can reduce the chances of developing asthma,which in todays world is the most common chronic illness and the leading cause of school absences due to chronic illness around the country.

  When you use many cleaning products,harmful chemicals are being released in the environment,which is not great for you and the people around you. Changing to greener methods help reduce pollution to our waterways and the air . Looking for a Green Cleaner on here will be a good choice for you and your family. Here at IJCSA extensive training and knowledge is given in the course to become a certified green cleaner