Customer service in the cleaning industry is quite unique. It means first and foremost, as the training video had mentioned, understanding your customers. This means, from a cleaning perspective, understanding the exact scope of what your customer is looking for to ensure the customer is satisfied. The second key, as mentioned in the customer service training video, is asking and receiving feedback on the cleaning. This is a very important aspect. Instead of waiting on customers to potentially complain about a cleaning issue, it is important to be proactive and seek feedback consistently to ensure that you are ahead of any potential issues.

After reviewing the IJCSA Member Directory, I saw a couple companies that did a wonderful job of garnering feedback from their customers. The first company was JEROCA Cleaning. Based on their website, not only did they have an easy avenue for both current and potential future clients to contact them and send feedback, but they also displayed a few happy customer testimonials on their website. The second company that stuck out to me was South Florida Cleaning Concepts. Much like JEROCA Cleaning, feedback and positive testimonials were easy to find on the site. They also did a wonderful job of displaying their services and providing certain guarantees to the customer. 

One thing my company implemented which proved to be very successful was to leave a QR code after each clean at each facility. This allows staff to walk in the next day, and if they see any spots that were potentially missed, to scan the QR code and leave feedback for our staff. This has proven to leave complete transparency between the customer and the ownership of the company. I then reach out specifically to each account to ensure that the customer feels heard and their concern is addressed.